1. Different approaches to QA and their impact on efficiency, effectiveness and sustainability A Self Assessment Approach to Quality Assurance Dr. Jan Roodt and Lizzie Reinecke Abu Dhabi: March - April 2009

2. QA background: New Zealand Wintec Quality and Academic Unit (QAU) New Zealand Qualifications Authority (NZQA) Institutes of Technology and Polytechnics (ITP Quality)

3. New national QA model: Academic Excellence Service Excellence

4. Criteria for performance excellence

5. Quality awareness

7. Culture change: Before…… Inputs focused –Oven –Cake tin –Ingredients Focus on recipe Assessed against recipe Comply with Cake Board Standards

8. Culture change: Now… NEW OUTCOMES FOCUS Focus on the cake and its level of quality for the wider cake eaters community Taste good, nourishing, filling, healthy ? Bakery’s internal process that is ongoing Informs external evaluation by Cake Board Evidence of actual improved cake? Indicators inform conversations about cake quality

9. Self assessment trial Statement of confidence for: –Organisational capability –Organisational performance High confidence Confident Not yet confident

10. Changes as a result of new system For TEOs: Mind-shift from audit to self assessment Culture change from inputs to outcomes focus For staff: behavioural change more value added to QA process

11. Changes as a result of new system For students:

12. Future impact on efficiency, effectiveness and sustainability Step in the right direction…. Communication, communication, communication….. Improved networking…. Improved quality systems…. High trust, high accountability….

13. Thank you!