1. Welcome to Asheville

2. 1961 – AERIAL VIEW

3. 1961 – AIRSIDE

4. 1961 – TERMINAL

5. 1961 – DELTA

6. 2011 – AERIAL VIEW

7. 2009 - BAGGAGE CLAIM

8. 2010 - MAIN LOBBY

9. 2010 - TICKET COUNTER LOBBY

10. 2011 – TERMINAL

13. 2011 – LANDSIDE

14. OPERATIONS, MAINTENANCE AND CUSTODIAL TEAM

15. Director of Operations Airport Maintenance Department Airport Operations Supervisor II (Airside/Landside) Airport Custodial Department DEPARTMENT ORGANIZATIONAL CHART

16. OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

17. SNOW REMOVAL

18. OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

19. CONSTRUCTION ACTIVITIES

20. OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

21. 5 K RUNWAY RUN

22. OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

23. Wildlife

24. OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

25. AIRFIELD EMERGENCY

26. SOMEONE LIKES BBQ!

27. OPERATIONS DEPARTMENT

28. RESERVED PARKING

29. TAXI STAGING AREA

30. AVL GROUND TRANSPORTATION One Exclusive Ground Transportation Company

31. PASSANGERS DEMAND “I want more green options” “We would like to see cabs available” “Why do we not have public transportation at the airport” “I am stuck in Asheville Airport and cant get out” “Were are the taxis”

32. 2007

33. GUEST SERVICES DESK & GROUND TRANSPORTATION 2008 Permitted Transportation at AVL 5 Taxi Companies 4 Car Services Companies

35. Total - 2624

36. NEW GUEST SERVICES DESK

38. AVL GROUND TRANSPORTATION One Exclusive Ground Transportation Company 8 Taxies Companies 27 Car Service Companies 2 City Buses 7 Hotel Shuttles Total Vehicles: 206 Total 2012 Enplanements: 317674

39. GUEST SERVICES STAFF & VOLUNTEERS

40. Pulse of the Customer

41. SPONSORS