1. WORKSHOP Developing a Small Special Library/Knowledge Management Center: Digital Resource Implications Emil Levine Library/Information Science Consultant Breitenfurter Strasse 426/3 Vienna Austria A1230 43 1 888 0701 emil.levine@chello.at Libraries in the Digital Age Dubrovnik, Croatia June 1, 2005

3. A1 Requirements Analysis Interview select MYORG staff to determine precise information requirements. This also assures staff “Buy-In.” Surveyed existing MYORG materials to determine space requirements and validate floor loading Re-certified journal requirements (Methodologies) Determined furniture and supply requirements Identified electronic resource requirements (databases, CD-ROMs, IOLS, hardware/software)

4. A2 Developing external contacts Established points of contact/vendors for services (e.g., Online services -DIALOG, Proquest; library support software, journal subscriptions, book procurement) Investigate Inter-Library Loan Services Interacted with other Libraries (visits, invitations, etc.) Joined (or organize) a Library Consortium

5. A3 Administration/Management Developed budget Identified tasks and how they will be accomplished (Selection, Acquisition, Claiming, Cataloging, Shelving, Circulation, Reference, Inter-Library Loan, Training, Gift and Exchange, Collection Development, Depository Libraries, Electronic/Virtual Library) Determined personnel requirements/Prepare job descriptions Recruit for new position(s)

6. B1 Acquisition of External Services Prepare solicitation of bids for journals Order library support software (Integrated Online Library System/IOLS) Contract for online databases (DIALOG, Proquest, Factiva, etc.) Contract for Inter-Library Loan services Contract for furniture and supplies

7. B2 Internal Activities Install furniture and supplies Establish “sub-libraries” as appropriate Move books/journals Link and test digital resources (IOLS, online, hardware/software) Obtain existing (catalog/patron) files and load into IOLS (avoid rekeystroking)

8. B3 Training Train staff on IOLS Train existing personnel in new Library/Knowledge Management Center tasks (Selection, Acquisition, Claiming, Cataloging, Shelving, Circulation, Reference, Inter-Library Loan, Training, Gift and Exchange, Collection Development, Depository Libraries, Electronic/Virtual Library) Train staff in use of online databases

9. B4 Administration/Management Develop survey forms and reports Develop promotional material Develop core documents (User Manual, Collection Development Manual, Operations Manual, etc.) Attend appropriate Library/Knowledge Management professional meetings (e.g., LIDA)

10. C1 Operations Provide conventional services Utilize IOLS Provide online services (DIALOG, Proquest, Factiva, etc.), develop SDIs

11. C2 Administration/Management Fully staff Library and Knowledge Management Center and fulfill functions (Management, Selection, Acquisition, Claiming, Cataloging, Shelving, Circulation, Reference, Inter-Library Loan, Training, Gift and Exchange, Collection Development, Depository Libraries, Electronic/Virtual Library, computer operations) Continually train MYORG staff Attend professional library/information science meetings to promote the center. Assume responsibilities and role in appropriate Library Network Reevaluate

12. DIGITAL IMPLICATIONS ONLINE/CDs JOURNALS REFERENCE MATERIAL EQUIPMENT/FURNITURE SPACE TRAINING CORE DOCUMENTS STAFF BUDGET ILL CONSORTIUM USAGE POLICY IOLS USER BROWSING SPACE (OPEN/CLOSED) SUBLIBRARIES STAFF CATALOGING TRAINING CORE DOCUMENTS BUDGET EQUIPMENT/FURNITURE ILL CONSORTIUM

18. PROBLEMS/SOLUTIONS SCHEDULE SLIPPAGE-BEST GUESTIMATE TERRITORY-BUY IN/GIVE IN RESOURCES ((W0)MEN/MONEY/MATERIAL)- COMPROMISE

19. SKILLS CONTRACTING BUDGETING PERSONNEL/HUMAN RESOURCES ADMINISTRATION SYSTEMS ANALYSIS NEGOTIATION INTERPERSONAL RELATIONSHIPS STRESS MANAGEMENT

20. INNOVATIONS ALL ACQUISITIONS BY USER RECOMMENDATIONS INSTEAD OF AN ACQUISTIONS LIBRARIAN ALL COMPUTER SUPPORT FROM MYORG COMPUTER STAFF, BUT THIS REQUIRED EARLY “BY IN” FROM THEM SUBLIBRARIES EASED SHELVING AND CONVENIENT TO USERS FOR BOOKS AND JOURNALS LIBRARY READING ROOM OPEN 24/7. LOSSES ACCEPTABLE. CAMERA LOW COST SECURITY

24. AND THEN… USE WHAT YOU LEARNED IN LIBRARY SCHOOL

25. QUESTIONS/COMMENTS????? Emil Levine Library/Information Science Consultant Breitenfurter Strasse 426/3 Vienna Austria A1230 43 1 888 0701 emil.levine@chello.at