1. CSV Vocal Project and Personalisation Jemma Mindham Business Development Manager

2. ●Context ●CSV ●Project Model ●Challenges ●Enablers ●Actions ●Changes ●Plans

3. National Adult Social Care Policy ●To promote personalisation, choice and control ●To enable disabled people to access opportunities for work and community participation ●To make the most effective use of individual, community and state resources at a time of reduced public expenditure. To ensure services are person centred, outcomes focused, and able to be purchased directly by the end user Context

4. CSV ●50 years ●Community and individual focused ●BBC Action Desks, RSVP, Part Time and Full Time volunteering, Learning Centres ●Low staff:volunteer ratio ●One central finance system ●Grants and SLAs

5. CSV Vocal Project ●Established in 1989 ●SLA – 80 individuals per annum ●West Norfolk ●Supported Volunteering ●5 staff members ●30 volunteers

6. Challenges ●Financial:  Unit costs  Daily rate  Finance system  Value for money – what does this mean? ●Geographical  Can area cover finance requirements?  Risk Analysis ●Contractual  Flexible service  Contract needed for individuals

7. Enablers ●Person-centred service provision ●Volunteer roles established ●CSV experience in other fields ●Reputation ●Unique service provision ●Opportunity to expand – geographically and in provision type ●Opportunity for partnerships

8. Actions Market Research Analysis of existing provision and set up Cost/benefit analysis Risk Analysis Business Plan Funding Opportunities

9. Changes Established new project plan New services – training, expansion, social inclusion Applied for new grants – new staffing to support service Developed new volunteer roles Marketing and Communication plan Developed new finance system COMMUNICATED

10. Outcomes Individual Local Public Services Community Resilience Empowerment Personalisation Contribution

11. Plans Never sit still! Partnership working Outcomes Monitoring Further develop the model to show impact

12. “I feel a sense of achievement in doing something to contribute…” “Non disabled people take it for granted when they want to do something like volunteering.” “I really enjoyed meeting the people I support and feel in a small way I can make a difference”