1. Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1 Cisco WebEx University Services & Portfolio: Leading Virtual Classroom Instruction

2. Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 2 Learn to Do More with WebEx Unlock the Potential of your WebEx Solutions Cultivate Collaboration Expertise Maximize your Investment

3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Opportunities in the Marketplace Cisco WebEx customers face many training-related challenges. Get users up to speed quickly to maximize ROI Transition to Cisco WebEx from another vendor Develop in-house expertise for support roles Provide virtual training that is as effective as in- person training Host virtual meetings and events that are as well coordinated and facilitated as in-person meetings and events

4. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 WebEx University Provides Solutions Our portfolio meets customer needs and exceeds expectations. On-demand training is available 24/7 and accessible globally. Attendees receive hands-on practice in live virtual classes and leave ready to use the product. Expert virtual trainers study and apply industry best practices to deliver effective and engaging classes. Users are given personalized guidance on the benefits of incorporating WebEx products into their daily workflow.

5. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Web-based resources and training Designed to provide you with basic training on WebEx Services Get started with your Cisco WebEx Services Interactive instructor-led training courses Tailored to meet your business requirements and goals Accelerate your ROI and adoption goals In-depth collaboration expert programs Master techniques for successful instruction or collaboration Develop in-house WebEx certified experts Self-Study Resources and Training Personalized Live Training Mastery Programs and Certification WebEx University Offers Flexible Options

6. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Certification Mastery Programs Personalized Training Web-based Training How Do I…? Multimedia Tutorials WebEx University Services Certification Validate expertise with Cisco WebEx Career Certifications Mastery Develop collaboration specialists with Mastery Programs Personalized Accelerate adoption and ROI with custom training Self-Paced Learn the basics with web-based modules Resources Get started and find an answer

7. Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 7

8. Cisco Confidential 8 Who should attend Corporate trainers Teachers and professors Training consultants and coordinators Access Contact WebEx UniversityContact WebEx University for scheduling groups and/or private sessions. Individuals enroll in scheduled public courses through the Cisco Learning Network.Cisco Learning Network Who should attend Corporate trainers Teachers and professors Training consultants and coordinators Access Contact WebEx UniversityContact WebEx University for scheduling groups and/or private sessions. Individuals enroll in scheduled public courses through the Cisco Learning Network.Cisco Learning Network Seven sessions - plus participant presentations – are delivered over one week. Live, interactive instruction on virtual best practices is reinforced by extensive hands-on practice of facilitation skills and group collaboration. Valuable facilitation skills are transferrable to all virtual classroom environments. Participants’ comprehensive portfolio presentations are reviewed by peers and instructors. Certification: Leading Virtual Classrooms Get the skills, knowledge, and hands-on practice you need to facilitate engaging and impactful training in any live, virtual classroom environment.

9. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Leading Virtual Classroom Instruction Session TopicsDescription 1Moving to a Virtual Classroom Discuss the goals of this course and the unique considerations of virtual classrooms. 2Designing for the Virtual Classroom Learn and apply design methods for virtual classroom instruction. 3 Facilitating Your Virtual Session— Honing Your Skills Learn and apply best practices for virtual classroom facilitation, including vocal techniques and effective use of classroom tools. 4 Facilitating Your Virtual Session— Managing Your Classroom Discuss the importance of building rapport, and learn techniques for managing learning and participation in the virtual classroom. 5 Evaluating the Effectiveness of Your Virtual Program Describe methods for assessing participant performance and effectiveness of virtual classroom programs. 6 Moving Beyond the Virtual Classroom Consider resources and tools outside the classroom, including blended learning tools and administration of virtual programs. 7 Presentation Review and Scheduling Review guidelines for portfolio presentations, answer remaining questions, and provide practice time. 8-11 Portfolio Presentations and Course Review Participants teach a virtual course developed during the week to demonstrate facilitation skills learned during the program. Session Details

10. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 LVCI Program Benefits Thorough Evaluate, design, and effectively use interactive tools and activities for virtual classroom presentations. Valuable Prepare for the Cisco Leading Virtual Classroom Instruction Specialist Certification. Practice effective presentation and classroom- management techniques in the virtual environment. Real-world Learn from expert WebEx University instructors as well as classmates throughout the program and during final presentations. Versatile

11. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 LVCI Success Story As a Corporate Trainer, I understand the mechanics of the virtual classroom. I need to update my facilitation skills to improve student outcomes. What does WebEx University offer? Client Scenario Corporate trainer seeking to expand and validate virtual classroom delivery skills Need to decrease time spent by employees in the classroom, while improving measurable student outcomes Solution Trainer attended both the Training Center Mastery Program and the Leading Virtual Classroom Instruction program Received Cisco LVCI Specialist Certification credentials Results Eliminated unnecessary employee travel expenses Significantly reduced employee time away from the job by employing blended learning techniques

12. Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 12

13. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 WebEx University Offers flexible training options to meet the needs of all types of organizations Over 165 years of combined experience in developing and delivering virtual courses Multilingual product trainers and developers with offerings in more than five languages Industry-recognized leader in virtual classroom training

14. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 WebEx University Recognition STC Awards for Excellence in Online Training Communications Facilitating online training Multi-media Web-based training Quick reference guides Exceptional Work in the Use of Technology to Enhance Learning Best Innovation in Learning Technology Brandon Hall Excellence in Learning Award Training Magazine Top Trainers 2008 One of the Top 10 Young Trainers of 2008 Apex Awards For Publication Excellence Excellence in PowerPoint and Graphic Design, Editorial Content and Communication Excellence in Education and Training Writing Excellence in Electronic Media and Video Publications: Education and Training, Marketing

15. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Additional Resources WebEx University http://university.webex.com http://university.webex.com Data Sheets http://www.cisco.com/en/US/products/ps10352/ services.html http://www.cisco.com/en/US/products/ps10352/ services.html Cisco WebEx Personalized Training Data SheetCisco WebEx Personalized Training Data Sheet (pdf) Mastering Cisco WebEx Meeting Center Data Sheet (pdf) Mastering Cisco WebEx Training Center Data Sheet (pdf) Cisco Leading Virtual Classroom Instruction Data Sheet (pdf) Mastering Cisco WebEx Meeting Center Data Sheet Mastering Cisco WebEx Training Center Data Sheet Cisco Leading Virtual Classroom Instruction Data Sheet Legal Service Descriptions http://www.cisco.com/web/about/doing_business/ legal/service_descriptions/index.html http://www.cisco.com/web/about/doing_business/ legal/service_descriptions/index.html Partner Locator www.cisco.com/web/partners www.cisco.com/web/partners Course Catalog WebEx_Training_Catalog_EN.pdf WebEx_Training_Catalog_EN.pdf

16. Thank you.