1. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Chapter 2 Chapter 2 Exploring Business Communication Concepts Chapter 2 Exploring Business Communication Concepts

2. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Maslow’s Hierarchy of NeedsMaslow’s Hierarchy of Needs StrokingStroking Johari WindowJohari Window McGregor’s Theory X and YMcGregor’s Theory X and Y Maslow’s Hierarchy of NeedsMaslow’s Hierarchy of Needs StrokingStroking Johari WindowJohari Window McGregor’s Theory X and YMcGregor’s Theory X and Y Behavioral Theories Impact Communication Chapter 2

3. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning McGregor’s Management Styles Workers inherently dislike workWorkers inherently dislike work Talent is narrowly distributedTalent is narrowly distributed Workers will do as little work as they are required to doWorkers will do as little work as they are required to do Workers inherently dislike workWorkers inherently dislike work Talent is narrowly distributedTalent is narrowly distributed Workers will do as little work as they are required to doWorkers will do as little work as they are required to do Workers like workWorkers like work Work is widely distributed throughout the workforceWork is widely distributed throughout the workforce Workers can be motivated to work independentlyWorkers can be motivated to work independently Workers like workWorkers like work Work is widely distributed throughout the workforceWork is widely distributed throughout the workforce Workers can be motivated to work independentlyWorkers can be motivated to work independently Chapter 2 Theory X Theory Y

4. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Johari Window: Trust and Self-Disclosure Help Expand the Open Area Chapter 2

5. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning MetacommunicationMetacommunication —Not expressed in words but accompanies a verbal message VisualVisual — All types of body movements (gestures, eye contact, and facial expressions) — Attire and grooming VocalVocal — Tone and projection MetacommunicationMetacommunication —Not expressed in words but accompanies a verbal message VisualVisual — All types of body movements (gestures, eye contact, and facial expressions) — Attire and grooming VocalVocal — Tone and projection Nonverbal Communication Conveys Added Meaning Chapter 2

6. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Effective Listeners... Minimize distractionsMinimize distractions Get in touch with the speakerGet in touch with the speaker Use knowledge of speaker to advantageUse knowledge of speaker to advantage Indicate their active involvementIndicate their active involvement Do not interrupt unnecessarilyDo not interrupt unnecessarily Ask reflective questionsAsk reflective questions Send probing prompts to the speakerSend probing prompts to the speaker Use lag time wiselyUse lag time wisely Minimize distractionsMinimize distractions Get in touch with the speakerGet in touch with the speaker Use knowledge of speaker to advantageUse knowledge of speaker to advantage Indicate their active involvementIndicate their active involvement Do not interrupt unnecessarilyDo not interrupt unnecessarily Ask reflective questionsAsk reflective questions Send probing prompts to the speakerSend probing prompts to the speaker Use lag time wiselyUse lag time wisely Chapter 2

7. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Characteristics of Effective Teams Common goals Role perception Longevity Size Status Group norms Leadership Chapter 2

8. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Team Roles Isolate Dominator Free rider Detractor Digressor Airhead Socializer Isolate Dominator Free rider Detractor Digressor Airhead Socializer Facilitator Harmonizer Record keeper Reporter Leader Facilitator Harmonizer Record keeper Reporter Leader Chapter 2NegativeNegativePositivePositive

9. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Team Behaviors CommitmentCommitment CooperationCooperation CommunicationCommunication ContributionContribution Chapter 2

10. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Face-to-Face Meetings Provide rich, nonverbal cuesProvide rich, nonverbal cues Are preferred when dealing with sensitiveAre preferred when dealing with sensitive Are beneficial for establishing group rapport and relationshipsAre beneficial for establishing group rapport and relationships Provide rich, nonverbal cuesProvide rich, nonverbal cues Are preferred when dealing with sensitiveAre preferred when dealing with sensitive Are beneficial for establishing group rapport and relationshipsAre beneficial for establishing group rapport and relationships Pose logistical issues of time, place, and schedulesPose logistical issues of time, place, and schedules May be dominated by overly vocal, quick- to-speak, and high status membersMay be dominated by overly vocal, quick- to-speak, and high status members Pose logistical issues of time, place, and schedulesPose logistical issues of time, place, and schedules May be dominated by overly vocal, quick- to-speak, and high status membersMay be dominated by overly vocal, quick- to-speak, and high status members Chapter 2AdvantagesAdvantagesLimitationsLimitations

11. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Electronic Meetings Facilitate geographically dispersed groups Speed up meeting follow-up activities Place all participants on a more even level Facilitate geographically dispersed groups Speed up meeting follow-up activities Place all participants on a more even level Cannot replace face- to-face contact for certain type meetingsCannot replace face- to-face contact for certain type meetings Can make consensus harder to reachCan make consensus harder to reach Are dependent on participants having excellent keyboarding skillsAre dependent on participants having excellent keyboarding skills Cannot replace face- to-face contact for certain type meetingsCannot replace face- to-face contact for certain type meetings Can make consensus harder to reachCan make consensus harder to reach Are dependent on participants having excellent keyboarding skillsAre dependent on participants having excellent keyboarding skills Chapter 2AdvantagesAdvantagesLimitationsLimitations

12. Business Communication, Anniversary EditionLehman and DuFrene  2002 South-Western/Thomson Learning Suggestions for Effective Meetings Limit meeting length and frequency Make satisfactory arrangements Distribute the agenda well in advance Encourage participation Maintain order Manage conflict and seek consensus Prepare thorough minutes Chapter 2