1. School of something FACULTY OF OTHER School of Sociology & Social Policy FACULTY OF EDUCATION, SOCIAL SCIENCES & LAW Reimagining Student Support Emma Nelson Student Experience Manager, School of Sociology Social Policy Student Support Manager, Faculty of ESSL

2. The Drama Triangle v The Compassion Triangle Student Support v Student Experience Projects & Initiatives “Results” – Student Surveys “Student Support” in SSP

3. Drama Triangle /Compassion Triangle PersecutorRescuer Victim Problem or Issue KARPMAN, S.B. (1968). KARPMAN, S.B. (2007) Persistent Resource Vulnerable Problem or Issue

4. Students’ academic needs – expert/personal tutors as ‘primary support agents’ (Bartram 2009) Students’ “other” or pastoral needs – Student Support Officers, specialist services and products; “technical solutions” (Smith 2007) Student Education Service staff: reception/phone/email enquiries, study abroad administration, student records, scholarship renewals. Integrated and synthesised approach to student support is the most effective. Blend of academic, pastoral and systematic student support. Student Support v Student Experience

5. Student Education Strategy Continue to develop the strong existing base of research led teaching; Further improve the student experience; Continue to deliver excellent and inspirational student education. Student Experience Strategy: A proactive approach rather than ‘reactive’. Support of the student experience should cover all stages of the student life-cycle from pre admission to graduation and beyond. Ensure all students receive tailored support from all sources within and beyond the School. Continuation and expansion of student support innovations. Continue to support academic staff to offer specialist academic advice and assistance. Provide an interface for students between academic and administrative staff and specialist support services within the University. SSP Student Education & Student Experience Strategies

6. Introduction of Level 1 Study Skills module; Overhaul and redesign of Induction and Welcome Back processes; Student-led Employability projects (TESS/ADF funding) “Employing Me, Employing You” Placement Database – Local employers Dissertation workshops and lectures; New types of assessment; The ‘F Word’ leaflets – how to use Feedback effectively; “You Said, We Did” and “We Did, You Said” posters Launched Industrial Placement Year; Personal development workshops; Marksheets – study skills leaflets; Introduction and identification of ‘transferable skills’ into modules (problem solving; critical thinking; communication skills); Personal Tutoring – “Academic Advisors”; Redesign of TPG Induction process and event. Initiatives and Projects

7. You Said … We Listened

8. Feedback Sheets & Study Skills Advice

9. Study Skills Sheets

10. The “F” Word

11. Overall Satisfaction: Feedback: * Integration of JH students “Results” – Student Surveys 2009-10 76 2010-11 90 2011-12 86* 2009-10 48 2010-11 64 2011-12 69 2009-10 56 2010-11 64 2011-12 69 NSS UG Prog Survey 2009-10 86 2010-11 85 2011-12 86 UG Prog Survey

12. Personal Development: Organisation & Management: “Results” – Student Surveys 2009-10 68 2010-11 71 2011-12 69 2009-10 55 2010-11 55 2011-12 62 NSS UG Prog Survey 2009-10 73 2010-11 81 2011-12 86 PG Prog Survey

13. BARTRAM, B. (2009), Student Support in Higher Education: Understandings, Implications and Challenges. Higher Education Quarterly [online], 63: 308–314. [Accessed: 8 June 2010]. Available from: http://0- www3.interscience.wiley.com.wam.leeds.ac.uk/ KARPMAN, S.B. (1968). Fairy Tales and Script Drama Analysis. Transactional Analysis Bulletin [online]. 7(26). [Accessed: 11 May 2012]. 39-43. Available from: http://www.karpmandramatriangle.com/pdf/DramaTriangle.pdf KARPMAN, S.B. (2007). The New Drama Triangles [online].. International Transactional Conference, 11 August 2007, San Francisco.[Accessed: 11 May 2012]. Available from: http://www.karpmandramatriangle.com/pdf/redecision.pdf NATIONAL UNION OF STUDENTS. (2012). Student Experience Research 2012 Parts 1-4 [on-line]. [Accessed: November 2012]. Available from: http://www.qaa.ac.uk/Publications/InformationAndGuidance/Pages/default.aspx SCHOOL OF SOCIOLOGY & SOCIAL POLICY. (2012). Action Plan in Response to Feedback on the Student Experience: Session 2012:13 [online]. Available from: http://www.lts.leeds.ac.uk/respondingtoyourfeedback/wp- content/uploads/2013/01/Action-Plan-Sociology-and-Social-Policy-2012.pdf SMITH, R. (2007). An Overview of Research on Student Support: Helping Students to Achieve or Achieving Institutional Targets. Nurture or Denature? Teaching in Higher Education. 12(5–6): 683–695. [Accessed 8 June 2010] Available from: http://www.tandfonline.com/doi/abs/10.1080/13562510701596240 References & Further Resources

14. Emma Nelson Student Experience Manager, School of Sociology Social Policy Student Support Manager, Faculty of ESSL Email: e.nelson@leeds.ac.uk Ext: 34416 Contact Information