1. BA 351 Managing Organizations
Managing Organizational Culture and Change

2. Yes or No
Organizational culture is a system of shared values, assumptions, beliefs, and norms that unite the members of an organization because it reflects, "What it's like to work here." This becomes apparent through the visible level of the culture, the espoused values that are not observed but rather explained and justified, and through the core beliefs that are widely shared through the organization.

3. Levels of Corporate Culture
Visible Culture
Expressed Values
Core Values

4. Video: Organizational Culture New Belgium
What are some core values at NBB?

5. Key Effects of Organizational Culture
Employee
Self-management
Organizational Culture
Stability
Socialization
Strategy
Implementation

6. Managing Cultural Processes
Company Rituals and Ceremonies
Cultural Symbols
Company Heroes
Stories
Language
Organizational Policies and Decision Making
Leadership

7. Characteristics and Types of Organizational Culture
Cultural Uniformity versus Heterogeneity
Strong versus Weak Cultures
Culture versus Formalization
National versus Organizational Culture

8. Characteristics and Types of Organizational Culture (continued)
Types: Traditional Control or Employee Involvement
Traditional control
emphasizes the chain of command
relies on top-down control and orders
Employee involvement
emphasizes participation and involvement

9. Four Types of Culture Classification
Baseball team culture--rapidly changing environment
Club culture--seeks loyal, committed people
Academy culture--hires experts who are willing to make a slow steady climb up a ladder
Fortress culture--focused on surviving and reversing sagging fortunes

10. Video:
Pike Place Fish Market

11. What type of culture classification does Pike Place Fish Market exhibit?
Baseball team culture
Club culture
Academy culture
Fortress culture

12. Questions:
Identify some of the visible components of org. culture at Pike Place?
Does Pike Place have a strong or weak org. culture? How can you tell?

13. Types of Change
Planned Change--change that is anticipated and allows for advanced preparation
Dynamic Change--change that is ongoing or happens so quickly that the impact on the organization cannot be anticipated and specific preparations cannot be made

14. What Are The Sources Of Change That Create Tension In Your Life/School/Organization?
On a piece of paper write 3 or more positive changes
& 3 or more negative changes
Share your information with a partner

15. How many of you are afraid of change?
If You Are Afraid of Change, PLEASE STAND UP

16. How many of you think Other People are afraid of change?
If You Think Other People Are Afraid of Change PLEASE STAND UP

17. What does that tell you?
Most of us are more afraid of change than we would like to admit – even to ourselves.

18. Are You Comfortable Where You Are?
CHANGE WHERE YOU ARE SITTING NOW!
Change Quickly

19. Change Imposed is Opposed
How Do You Feel When You Are Told To Change Quickly But Do Not Know Why?
Change
Imposed is
Opposed

20. Forces for Change: Environmental Forces
Put pressure on a firm’s relationships with customers, suppliers, and employees.
Environmental forces include:
Technology
Market forces
Political and regulatory agencies and laws
Social trends

21. Forces for Change: (continued)
People – By 2040 US Census predicts a world population of 10 BILLION!!
Technology – Over 80% of the world’s technological advances have occurred since 1900
Information – More information was produced in the 30 years between 1965 – than was produced in the entire 5,000-year period from 3,00 B.C. to 1965

22. Forces for Change: Internal Forces
Arise from events within the company.
May originate with top executives and managers and travel in a top-down direction.
May originate with front-line employees or labor unions and travel in a bottom-up direction.

23. Resistance to Change Self-Interest Cultures that Value Tradition
Lack of Trust and Understanding
Different Perspectives and Goals
Uncertainty 3

24. Fears That Create Resistance to Change (The Individual)
Fear of Losing One’s Identity
Fear of Losing Control
Loss of Meaning
Fear of Not Belonging
Loss of Future
Fear of Making a Mistake

25. 10 Phrases that Deter Us From Changing
“We’ve tried that before.”
“That’ll never work.”
“They’ll never let us do that.”
“Yes, but…”
“I already know how it will turn out.”
“That’s not how I would do it.”
“We’ve always done it that way.”
Nobody else does it that way.”
“We’ve got more than enough good ideas.”
“Whose idea was this, anyway?”

26. Change Curve “A Natural Process” Negative Energy Time Change Continue
Denial
Acceptance
Test New
Realities
Confusion/
Chaos
Negative Energy
Anger/ Blame
Bargaining
Depression/
Inadequacy
Time

27. What Do I Do Now?

28. Personal Survival Techniques
Become a Quick Change Artist
New Procedures

29. Personal Survival Techniques
Accept Ambiguity and Uncertainty

30. Personal Survival Techniques
Behave Like You Own The Business
What could
you do
to build
your
business?

31. Personal Survival Techniques
Become a Life Long Learner

32. Personal Survival Techniques
See Yourself as an Independent Service Center
Who are
your internal
customers?
What product
or service do
you supply to
your internal
customers?

33. Surviving & Thriving Skills
Take Charge of Your Own Morale
On a scale of 1-10,
how would you rate
your morale?
Where would you
like your morale
level to be?
What behaviors would
you display at that level
that you are not
currently displaying?

34. Surviving & Thriving Skills
Be a Problem Solver

35. Prescription for Change: Six Simple, But Not Easy, Rules
Face it
Accept it – Don’t Fight it
Float With It – Don’t Tense Wit It
Let Time Pass – Don’t Be Impatient
You Have To Give Up Control In Order To Gain Control
“For The Ego To Integrate, It Has To Regress”

36. Survival Guides
Don’t count on anybody else coming along to relieve your stress.
The organization is going to change – it must – if it is to survive and prosper.
Accept fate, and move on.
Survival