1. Citizen Oriented Governance An Introduction

2. Authority vs. Public Service Authoritarian State Authoritarian State Citizen is at the service of the State Citizen is at the service of the State Subject Subject Favour – mercy Favour – mercy Self interest-corruption Self interest-corruption Mistrust Mistrust Non accountable Non accountable Opacity Opacity Process-oriented Process-oriented Democratic State State is at the service of the Citizen Citizen / Client Right Impartiality Trust Accountable Transparency Result-oriented

3. Core Values Authoritarian State: Authoritarian State: I. State II. Society III. Individual Democratic State: I. Citizen II. Society III. State

4. Citizen-oriented Governance Put the citizen at the center of your activity Lean Efficient Cost-effective Add value Right to access

5. Public vs. Private Monopoly /monopsony Monopoly /monopsony Universal services Universal services One product/many needs One product/many needs No need to obtain customers’ loyalty No need to obtain customers’ loyalty No evident relation between quality and costs No evident relation between quality and costs No profit No profit Competition Target customer segments Different products /different needs Customer loyalty Direct relation between quality and costs Profit

6. Global Competitiveness Foreign Investments Foreign Investments Emigration Emigration Brain Drain Brain Drain GCI of Ukraine = 82 (was 72 in 2008) GCI of Ukraine = 82 (was 72 in 2008)

7. Anything you can do about that? 1. Property rights 1.01 Property rights 2. Ethics and corruption 1.02 Diversion of publics funds 1.03 Public trust of politicians 3. Undue influence 1.04 Judicial independence 1.05 Favoritism in decisions of government officials 4. Government inefficiency (red tape, bureaucracy and waste) 1.06 Wastefulness of government spending 1.07 Burden of government regulation 5. Security 1.08 Business costs of terrorism 1.09 Reliability of police services 1.10 Business costs of crime and violence 1.11 Organized crime

8. Conclusion Accountability + Effectiveness of the Judiciary has an enormous role in the prosperity and competitiveness of a Country Accountability + Effectiveness of the Judiciary has an enormous role in the prosperity and competitiveness of a Country But… how we do ensure accountability? But… how we do ensure accountability?