1. International Telecommunication Union Employment and Productivity in the CEE Telecommunication Sector ITU Regional Workshop on HR Management Tools and Practices Sofia, Bulgaria, 26 November 2008 Jaroslaw K. Ponder Coordinator, Europe International Telecommunication Union Telecommunication Development Bureau Presentation * CEE – Central and Eastern Europe www.itu.int/itu-d/eur

2. 2 CEE and Baltic States in 2007 Numbers  19 countries  19 countries*  202.1 M  Population (total)=202.1 M  6’874 USD  GDP per capita=6’874 USD  Basic ICT Statistics (000s) 250 ’ 707  Total telephone subscr.=250 ’ 707 54 ’ 061  Fixed lines subscribers=54 ’ 061 199 ’ 043  Mobile subscribers=199 ’ 043 22 ’ 772  Internet subscribers=22 ’ 772 15 ’ 816  Broadband Subscribers=15 ’ 816 67 ’ 214  Internet Users=67 ’ 214  Basic ICT Statistics per 100 98.5  Mobile= 98.5 26.3  Fixed lines=26.3 11.3  Internet subscribers=11.3 7.8  Broadband subscribers=7.8 33.3  Internet users=33.3  Note: Albania, Bosnia and Herzegovina, Bulgaria*, Croatia, Czech Rep.*, Cyprus*, Estonia*, Hungary*, Latvia*, Lithuania*, Malta*, Montenegro, Poland*, Romania*, Serbia, Slovak Rep.*, Slovenia*, TFYR Macedonia, Turkey * Member of the European Union  19 countries  19 countries*  202.1 M  Population (total)=202.1 M  6’874 USD  GDP per capita=6’874 USD  Basic ICT Statistics (000s) 250 ’ 707  Total telephone subscr.=250 ’ 707 54 ’ 061  Fixed lines subscribers=54 ’ 061 199 ’ 043  Mobile subscribers=199 ’ 043 22 ’ 772  Internet subscribers=22 ’ 772 15 ’ 816  Broadband Subscribers=15 ’ 816 67 ’ 214  Internet Users=67 ’ 214  Basic ICT Statistics per 100 98.5  Mobile= 98.5 26.3  Fixed lines=26.3 11.3  Internet subscribers=11.3 7.8  Broadband subscribers=7.8 33.3  Internet users=33.3  Note: Albania, Bosnia and Herzegovina, Bulgaria*, Croatia, Czech Rep.*, Cyprus*, Estonia*, Hungary*, Latvia*, Lithuania*, Malta*, Montenegro, Poland*, Romania*, Serbia, Slovak Rep.*, Slovenia*, TFYR Macedonia, Turkey * Member of the European Union * Source: ITU World Telecommunications/ICT Indicators Database

3. 3 In contrary to the other sub-regions the fixed telecom penetration rate is continuously growing in CIS Fixed and Mobile Penetration Rates in Europe and CIS, 2002-2007 Source: ITU World Telecommunications/ICT Indicators Database Mobile Subscribers per 100 Fixed Phone Subscribers per 100 CIS average mobile growth rate is the highest among all sub-regions

4. 4 Mobile Cellular Telephone Subscribers per 100 Inhab. in CEE and Baltic States, 2001-2004-2007 2007 Average in CEE and Baltic States:104% 2007 Average in EU: 111.8% 109.9 108.6 107.2 106.7 96.3 95.1 91.3 85.7 82.7 74.4 72.1 62.2 144.9 148.4 129.5 128.3 112.5 110.5 0 20 40 60 80 100 120 140 160 EELTBGCZCYSKHRHUPLMEROSILVMTSPTRMKALBA 200720042001 106.7 96.3 95.1 Source: ITU World Telecommunications/ICT Indicators Database

5. 5 Main (fixed) Telephone Lines per 100 Inhab. in CEE and Baltic States, 2001-2004-2007 2007 Average in CEE and Baltic States: 31.4% Source: ITU World Telecommunications/ICT Indicators Database

6. 6 Broadband Subscribers per 100 Inhab. & Total Subscribers. in CEE and Baltic States 2007 CEE and Baltic States Average: 9.24% Source: ITU World Telecommunications/ICT Indicators Database 2007 EU Average: 20.0% Total Subscribers in CEE and Baltic States: 15.8 M (000s) per 100

7. 7 Incumbent's Broadband Market Share in CEE and Baltic States, 2007 Source: EU Implementation Report 2008

8. 8 Internet Users per 100 Inhabitants by Region, 2007 Even though, in CIS the number of Internet subscribers is low the penetration rate of the Internet users is almost equal with the world average Source: ITU World Telecommunications/ICT Indicators Database

9. 9 Since 1998 telecom staff has shrank… What is going to happen now?

10. 10 Since 1998 telecom share in total employment has been shrinking

11. 11 Employment in mobile sector continuously grows

12. 12 Mobile telecom staff is smaller than 0.2% of total employment

13. 13 Share of the mobile staff is still small but continuously grows

14. 14 Growing Efficiency/Productivity in Telecom Sector

15. 15 Towards higher productivity in mobile

16. 16 Towards higher efficiency in fixed telecom as well

17. 17 Conclusions  Total telecommunication employment has been shrinking for few years; trend has changed only recently  Telecom employment as a share of total is decreasing gradually  Mobile revolution significantly influenced the overall efficiency of the telecommunication sector  The efficiency growth can be observed in fixed telecom sector as well; this trend will be enforced through migration to the NGN

18. International Telecommunication Union Thank You for Your Attention Jaroslaw K. Ponder Focal Point for Europe International Telecommunication Union Telecommunication Development Bureau www.itu.int/itu-d/eur