1. BUSI 240 Introduction to Information Systems Tuesday & Thursday 8:05am – 9:30am Wyant Lecture Hall Please initial the roster on the back table. The course syllabus is available at: http://online.apu.edu

2. 2-2 More tech workers get bonuses, pay raises: survey More U.S. technology and engineering workers got bonuses and pay raises last year than in 2009, but the pay hikes were tiny for professionals outside large corporations and Silicon Valley, according to a survey by Dice.com, part of online recruiter Dice Holdings Inc. The average U.S. information technology (IT) worker earned $79,384, adding less than $1,000 from the prior year. About half of IT workers got raises, up from a third in 2009. http://www.reuters.com/article/idUSTRE70I3KP20110119 Current Events – What’s going on?

3. 2-3 HP Technologies Drive the Dallas Cowboys' Stadium http://www.eweek.com/c/a/IT-Infrastructure/HP-Technologies-Drive-the- Dallas-Cowboys-Stadium-777293/ Current Events – What’s going on?

4. 2-4 Apple Vs. Google The battle over the future of computing Video: http://feedroom.businessweek.com/index.jsp?fr_story=510b221a484d8825ef43e0f9dd00098011693a5d Current Events – What’s going on?

5. 2-5 Apple Approves Google Voice App for iPhone App Store More than 14 months after shutting the door on the official and third-party applications for Google Voice, Apple has relented, approving GV Mobile for the iPhone. http://www.eweek.com/index2.php?option=content&task=view&id=63473&pop=1&hide_ads=1&page=0&hide_j s=1&catid=13 Current Events – What’s going on?

6. 2-6 Meet the Maker of Apple's Other Tablet The Modbook, a MacBook modified for use with a digital pen, is the brainchild of former Apple exec Andreas Haas, whose company Axiotron offers it. http://www.businessweek.com/print/technology/content/jan2010/tc20100122_583507.htm Current Events – What’s going on?

7. 2-7 Why Apple Leaves Low-End Computers to the Competition Its adherence to a graceful design esthetic and a limited lineup keeps margins sky-high. Macs accounted for 18.9% of all laptops and desktops sold in U.S. retail outlets. For computers priced above $1,000, Apple's share was an astonishing 89%. http://www.businessweek.com/magazine/content/09_47/b4156000345421.htm?chan=technology_tech+maven +page+-+new_computer+reviews Current Events – What’s going on?

8. Competing with Information Technology How can a business use IT to compete? Competitive strategies and forces Chapter 2a McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.

9. 2-9 Strategic IT Technology is no longer an afterthought in forming business strategy, but the actual cause and driver. IT can change the way businesses compete. A strategic information system is Any kind of information system That uses IT to help an organization Gain a competitive advantage Reduce a competitive disadvantage Or meet other strategic enterprise objectives

10. 2-10 Competitive Forces and Strategies

11. 2-11 Competitive Forces If a business wants to succeed must develop strategies to counter these forces: Rivalry of competitors within its industry Threat of new entrants into an industry and its markets Threat posed by substitute products which might capture market share Bargaining power of customers Bargaining power of suppliers

12. 2-12 Five Competitive Strategies Cost Leadership Become low-cost producers Help suppliers or customers reduce costs Increase cost to competitors Example, Priceline uses online seller bidding so buyer sets the price Differentiation Strategy Develop ways to differentiate a firm’s products from its competitors Can focus on particular segment or niche of market Example, Moen uses online customer design

13. 2-13 Competitive Strategies (cont.) Innovation Strategy Find new ways of doing business Unique products or services Or unique markets Radical changes to business processes to alter the fundamental structure of an industry Example, Amazon uses online full-service customer systems Growth Strategy Expand company’s capacity to produce Expand into global markets Diversify into new products or services Example, Wal-Mart uses merchandise ordering by global satellite tracking

14. 2-14 Competitive strategies (cont.) Alliance Strategy Establish linkages and alliances with Customers, suppliers, competitors, consultants and other companies Includes mergers, acquisitions, joint ventures, virtual companies Example, Wal-Mart uses automatic inventory replenishment by supplier

15. 2-15 Using these strategies The strategies are not mutually exclusive Organizations use one, some or all

16. 2-16 Using IT for these strategies

17. 2-17 Other competitive strategies Lock in customers and suppliers And lock out competitors Deter them from switching to competitors Build in switching costs Make customers and suppliers dependent on the use of innovative IS Barriers to entry Discourage or delay other companies from entering market Increase the technology or investment needed to enter

18. 2-18 Other competitive strategies (cont.) Include IT components in products Makes substituting competing products more difficult Leverage investment in IT Develop new products or services not possible without IT

19. 2-19 Customer-focused business What is the business value in being customer- focused? Keep customers loyal Anticipate their future needs Respond to customer concerns Provide top-quality customer service Focus on customer value Quality not price has become primary determinant of value

20. 2-20 How can we provide customer value? Track individual preferences Keep up with market trends Supply products, services and information anytime, anywhere Provide customer services tailored to individual needs Use Customer Relationship Management (CRM) systems to focus on customer

21. 2-21 Building customer value using the Internet

22. 2-22 Value Chain View the firm as a chain of basic activities that add value to its products and services Activities are either Primary processes directly related to manufacturing or delivering products Support processes help support the day-to-day running of the firm and indirectly contribute to products or services Use the value chain to highlight where competitive strategies can best be applied to add the most value

23. 2-23 Using IS in the value chain

24. 2-24 Value Reference Model