1. Booking.com Performance Factors
What is a performance factor, what is a competency?
They are the same thing. They provide a framework to describe the behaviors people will need to display to drive effective performance.
What about technical expertise?
Performance is driven by the generic competencies reflected in the performance factors but also by technical expertise and understanding of Booking.com’s environment. The performance factors look at the generic competencies required to be effective and do not look at technical skills and knowledge. These are equally important and will be dealt with in different frameworks.

2. Booking.com Performance Factors
There are 4 performance factors listed:
The first 3 are the core of effectiveness: they are the three basic key deliverables that impact business performance
Maximizing team’s performance
Delivering results
Managing a dynamic environment
Surrounding it all is how effective we are at communicating
Communicating for impact
These are applicable to everybody in the Company, in all levels of the organisation, including managerial and non-managerial roles.
They are complementary to the Functional Competency Models when/where existing.

3. MAXIMIZING TEAM’S PERFORMANCE
Definition: Recognizes that success comes through others.
Key Components:
Is passionate about people
Values diversity and teamwork
Is open, trusting and trustworthy
Attracts and retains the right people
Is performance oriented and sets clear objectives
Gives regular and constructive feedback
Develops, coaches, motivates and inspires people.

4. DELIVERING RESULTS
Definition: Effectively delivers personal objectives and achieves Booking.com’s short-term and long-term goals.
Key Components:
Understands Booking.com’s goals and KPIs
Is passionate about results
Sets and prioritizes measurable objectives
Makes an effective business case
Is cost-conscious without reducing profitability
Is reliable, delivers, wants to win
Manages commercial relationships.

5. MANAGING A DYNAMIC ENVIRONMENT
Definition: Is positive around change, complexity and ambiguity and inspires Booking.com to meet its current and future challenges.
Key Components:
Is positive about change
Deals positively with ambiguity and complexity
Sees things from different angles
Analyses, prioritizes and takes timely action
Innovates and solves problems
Manages stakeholders and risks.

6. COMMUNICATING FOR IMPACT
Definition: Understands and is understood by others. Impacts results, people and customers.
Key Components:
Listens and understands
Is open and shares information
Communicates with enthusiasm, clarity and simplicity
Inspires and persuades
Adapts style to different situations and cultures.