1. …Attitudes toward Compliance! Reviewing our mental model of EHS Compliance

2. Compliance What words come to mind when you hear the word? What words come to mind when you hear the word? How many of you have been injured on the job? …off the job? What happened… (were all rules followed)? How many of you have been injured on the job? …off the job? What happened… (were all rules followed)?

3. Self Assessment As part of the supervisory team You are an EHS Compliance Leader As part of the supervisory team You are an EHS Compliance Leader Ask yourself, ‘what is my attitude towards EHS compliance?’ (+ or -) Ask yourself, ‘what is my attitude towards EHS compliance?’ (+ or -) –employees will follow your lead! How do you respond to issues and challenges regarding compliance? How do you respond to issues and challenges regarding compliance?

4. Bad Mental Model Regulators and regulations are mistakenly identified as the problem Regulators and regulations are mistakenly identified as the problem –Can cause rebellious attitudes –Lead to non-compliance resulting in NOVs, fines, incidents, etc. –Opportunity costs (economic loss, business interruption, agency actions, bad PR, etc., etc.)

5. Review these terms… Administrative Order Administrative Order Behavior modification Behavior modification Citation Citation Deposition Deposition Exceedence Exceedence Fines Fines

6. And these… Government Oversight Government Oversight Mandatory Mandatory Non-compliance Non-compliance OSHA-requirement OSHA-requirement Violation Violation Will, Shall, Must Will, Shall, Must Zero Tolerance Zero Tolerance

7. Your thoughts…????? Comments? Compliance terms can elicit a negative response. Supervisors… –Must maintain a positive attitude toward compliance –Should promote EHS Compliance, every day! –Need to keep employees actively engaged in EHS programs

8. Compliance…why? Because we have to…??????????????? Employee Safety and Health Employee Safety and Health –Protects our resources (incident reduction) Clean Water/Clean Air/Pollution Control Clean Water/Clean Air/Pollution Control –Protects our environment Value Creation Value Creation –Improves efficiency, increases production and profitability, etc. Standardized Practices Standardized Practices –Training, PPE, reporting, minimum requirements

9. Compliance – a good thing! Compliance… Saves lives Saves lives Minimizes risk Minimizes risk Eliminates hazards Eliminates hazards Makes moral obligation legal requirements Makes moral obligation legal requirements Gets workers home to their families Gets workers home to their families Sets minimum standards Sets minimum standards Creates jobs… Creates jobs…

10. Supervisors must… Must what???? Must what???? Set the tone! Set the tone! Make safety a core personal value! Make safety a core personal value! Remind workers rules are designed to protect them, their co-workers, and their families! Remind workers rules are designed to protect them, their co-workers, and their families! Continually strive for 100% Compliance! Continually strive for 100% Compliance!

11. That’s how we… Expand employee input! Expand employee input! Increase employee ownership! Increase employee ownership! Promote employee empowerment! Promote employee empowerment! Achieve ZERO Incidents! Achieve ZERO Incidents!

12. Remind employees that EHS programs add value by… Promoting compliance Promoting compliance Protecting employees Protecting employees Minimizing losses Minimizing losses Improving efficiency Improving efficiency Preserving the environment Preserving the environment

13. Keep EHS Positive Be seen in the work area Be seen in the work area –Management by Walking around (MBWA) Address issues as they come up Address issues as they come up Solicit input from employees Solicit input from employees Investigate employee concerns Investigate employee concerns Recognize employees when they go the extra mile Recognize employees when they go the extra mile Anticipate change, continually improve Anticipate change, continually improve

14. Take the Lead Actively look for gaps/deficiencies in the workplace to ensure compliance Actively look for gaps/deficiencies in the workplace to ensure compliance Speak up when you see an unsafe act Speak up when you see an unsafe act Address unsafe conditions when they arise or are discovered Address unsafe conditions when they arise or are discovered Talk the talk (at every opportunity) Talk the talk (at every opportunity) Walk the walk (lead from the front) Walk the walk (lead from the front)

15. Supervisors must … Understand compliance is a good business practice Understand compliance is a good business practice Realize compliance is the law Realize compliance is the law Let employees know compliance is the minimum expectation Let employees know compliance is the minimum expectation Help employees adjust their mental models, accordingly Help employees adjust their mental models, accordingly

16. What makes people happy? 35,000 employees and supervisors were asked to pick the top 3 issues that make employees happy… 35,000 employees and supervisors were asked to pick the top 3 issues that make employees happy… Review the following chart and rank the topics from 1 to 10. Review the following chart and rank the topics from 1 to 10.

17. What make people happy rank topics from 1-10 EmployeeTopicSupervisor Appreciation for work done Appreciation for work done Feeling 'IN' on things Understanding on Personal Issues Job Security Good Wages Interesting Work Promotion and Growth Management Loyal to Workers Good Working Conditions Tactful Discipline

18. What makes employees happy? Employee Topic Supervisor Employee Topic Supervisor Good Wages 1 Good Wages 1 Interesting Work 5 Interesting Work 5 Appreciation for work done 8 Appreciation for work done 8 Promotion and Growth 3 Promotion and Growth 3 Understanding on Personal Issues 9 Understanding on Personal Issues 9 Job Security 2 Job Security 2 Feeling 'IN' on things 10 Feeling 'IN' on things 10 Management Loyal to Workers 6 Management Loyal to Workers 6 Good Working Conditions 4 Good Working Conditions 4 Tactful Discipline 7 Tactful Discipline 7

19. What makes employees happy? Employee Topic Supervisor Employee Topic Supervisor 5 Good Wages 5 Good Wages 6 Interesting Work 6 Interesting Work 1 Appreciation for work done 1 Appreciation for work done 7 Promotion and Growth 7 Promotion and Growth 3 Understanding on Personal Issues 3 Understanding on Personal Issues 4 Job Security 4 Job Security 2 Feeling 'IN' on things 2 Feeling 'IN' on things 8 Management Loyal to Workers 8 Management Loyal to Workers 9 Good Working Conditions 9 Good Working Conditions 10 Tactful Discipline 10 Tactful Discipline

20. Are we missing opportunities? EmployeeTopicSupervisor 1 Appreciation for work done 8 2 Feeling 'IN' on things 10 3 Understanding on Personal Issues 9 4 Job Security 2 5 Good Wages 1 6 Interesting Work 5 7 Promotion and Growth 3 8 Management Loyal to Workers 6 9 Good Working Conditions 4 10 Tactful Discipline 7 Source: Effective Management-A Humanistic Perspective

21. People need recognition Most employees want to do the right thing Most employees want to do the right thing We all need positive reinforcement We all need positive reinforcement -Improves employee relations; -Improves employee relations; -Encourages team building; -Encourages team building; -Increases communication; and -Increases communication; and -Builds self-esteem and stronger teams -Builds self-esteem and stronger teams -It’s contagious!! -It’s contagious!! Result: A more effective Safety Process Result: A more effective Safety Process

22. Effective communications Communicate with crew members regularly regarding compliance Communicate with crew members regularly regarding compliance –Welcome challenges/address concerns –Be humble and respectful –Expect/solicit employee input –Investigate employee complaints –Share findings with employees

23. Discussion Questions How do you ensure 100% compliance with EHS regulations? How are you applying the MBM Five Dimensions to improve performance? Are we communicating and sharing information? How do you ensure that your safe work practices are executed correctly in your facility? How do you know that your highest risk EHS and business interruption events are mitigated?

24. Discussion Questions What are you doing to avoid repeat mechanical & procedural failures? How do you know that you are operating inside your risk-based operating envelope? How much energy is being wasted at your site? How do you ensure that projects are developed & executed correctly?

25. Compliance review Accident/incident reduction Accident/incident reduction Happy, more productive workers Happy, more productive workers Reduced absenteeism and workers’ compensation costs Reduced absenteeism and workers’ compensation costs Increased profits Increased profits EHS awards and other positive PR EHS awards and other positive PR

26. Compliance & the Supervisor Are YOU and your team meeting expectations? Compliance and integrity must be key considerations in every decision we make, every decision, to ensure we are meeting expectations. Compliance and integrity must be key considerations in every decision we make, every decision, to ensure we are meeting expectations. It all begins or ends with you… It all begins or ends with you… Is your attitude in sync with company goals? Is your attitude in sync with company goals?