1. 1 MANAGEMENT CHECKUP May 17, 2012 Westminster Presbyterian Church Welcome!

2. 2 Management Checkup Training  Introductions  How did we get here?  Where are we now?  Objectives of Session  What are your expectations?

3. 3 Today’s Agenda  Essence of the Process  Engage the Client  Collect the Data  Survey Specifics  Develop Findings & Prepare Report  Hands On Practice  Quality Control  Project Follow Up & Evaluation  Wrap Up

4. 4 Engage the ClientCollect the Data Evaluate the ProjectDevelop Findings & Evaluate Results Management Checkup Process Map

5. 5 Engage the Client  Initial Contact with Agency  CRM – Consultants Assigned  Meeting with Agency  Discussion – Purpose, Process, Role Clarifications, Questions  Send Contract Letter

6. 6 Collect the Data  Agency Provides the Participant Contact Information  Agency Sends Background Information (Recent Financials, Board Mtg Agenda/Minutes, By-Laws)  ESC Sends Survey Instructions to Participants  Agency Completes Survey

7. 7 Survey Specifics  Review of Items Being Assessed by Survey (Categories, Related Best Practices and Questions)  Use of Survey Monkey (What to be aware of)  Magic Behind the Curtain (Administrative Support)

8. 8 Develop Findings  Review Survey Results  Review Background Material  Board Meeting Agendas/Minutes  By-Laws  Financials  IRS 990 (Guidestar)  Website

9. 9 Review Survey Results  Questions and Answers from the Six Sections (Board Governance, Financial Oversight, Financial Support, Operations & Quality, and Planning)  Best Practices: Standards against which the questions and answers are measured.  Focus on “Needs Work” & “No”, with special attention to comments, even when “Yes”  Identify strengths, weaknesses and key issues needing attention  Look for inconsistencies between responses and background info  Look for patterns, interdependencies, and inconsistencies between questions and sections

10. 10 Prepare Final Report  Objective: Provide client with the ability to identify areas for improvement and help client set up and manage an improvement plan

11. 11 Management Checkup Final Report Template  Client and Consultant Information  Checkup Summary  Checkup Findings: Section by Section  Checkup Recommendations  Checkup Conclusions  Appendix: Client’s survey responses, including Best Practices

12. 12 Evaluate Results  Draft Final Report for In-House review  Prepare for Client Meeting  Send Draft Report  Meet with ED/Board Chair to receive comments  Offer ESC services & suggest Improvement Plan (Optional)  Offer meeting with Board of Directors (Optional)  Consider project complete

13. 13 Evaluate Project  Solicit client satisfaction feedback (30 days to 6 weeks)  Solicit Project Team feedback  Conduct current internal quality review  Conduct client outcomes review (Optional)

14. 14 Please take a moment to fill out the training evaluation before you leave. Thank you for attending, and for your commitment to ESC! Happy Consulting!

15. 15 Checkup Summary: Highlight positives, Comment on progress, Summarize numbers of Y/NW/N, Comment on areas of need, Other overview thoughts Checkup Findings: Cite important & noteworthy strengths, weaknesses and inconsistencies, Let consultant experience & intuition be your guide, Read between the lines Checkup Recommendations: Red-Immediate Attention, Yellow-Follow up, Identify those areas of infrastructure, financial or public vulnerability, Provide rationale and “how to” fix where necessary, Recognize resource limitations (how much can be done in 12-18 months) Checkup Conclusions: Pull together findings & recommendations in wrap up, Overall general impressions, Identify two to five critical issues, Be prescriptive in describing how to make improvements, Offer ESC services tailored to identified needs Management Checkup Final Report Template Notes