1. Going Mobile Scarborough Borough Council The case for mobile The solution The App – At work! Plans Jeff Crowe

2.  Who is ‘Agile Working’ for?  What do our officers want to do?  Cost and waste reductions  So what were the problems?  A vital key – Not losing work  Overcoming internet connectivity  Expense  Integrations  Development and Support Scarborough Borough Council The case for mobile working ?

3.  Why use Firmstep?  Online forms  Workflow / Processes  Skillsets  Integrations  Support and development  Costs  Training and familiarity  Corporate solution Scarborough Borough Council The solution – Firmstep App Firmstep Suite AppDashOfficers Forms - Workflow

4. So what is it? It is a form In a web browser Is that it? Yes and No! Scarborough Borough Council The solution – Firmstep App

5. Scarborough Borough Council The solution – Firmstep App It is a ‘Cross-platform’ online and offline application website (App). It allows the Firmstep suite of products to be integrated and delivered into the offline App. Allows specified officers to perform their work: regardless of their device, regardless of their location and regardless of available connectivity. Officers can ‘Sync’ with the back-office, safely delivering their work and receiving updated Tasks during the day.

6. Scarborough Borough Council The App – It’s Agnostic Runs on most modern browsers  Internet Explorer 9+  Chrome  Safari Under most Operating Systems  Windows 7 & 8  iOS  Android (untested) On any modern data device  iPhones  iPads  Android tablets  Android phones  Windows 7 & 8 Tablets  Windows laptops (and PC’s!!!)  Windows Phone

7. Overview… One user can log in on any one device Users given ability to use the App Users given rights to Forms and Roles Design and build efficient processes Multiple interlinked forms Integrations based on connectivity Notifications and reporting Then publish to the App (and Dash) Forms held on the device until synced Workflow delivered through App/Dash Review, engage and improve Scarborough Borough Council The App – How it works

8. Our first process delivered by the App Manageable scale for development Ticked all our boxes! Ideal for understanding what we need to do Used to develop and test the App Launched just last week More than 50 inspections already done! Each inspection saves about 15 minutes of administration time Save around 200 hours per annum with just this one part of the overall process Scarborough Borough Council The App – Taxi Inspections

9. Vehicle Inspection process Scarborough Borough Council The App – at Work! Defined Roles Admin Inspector Reviewer (overview – manager) Start of day Process Select vehicles to be inspected – simple admin form on Dash Log into the App on the device ‘Update & Sync’ Inspections Perform inspections ‘Update & Sync’ Add new inspections Inspect, etc. etc… Admin Update Case mgmt. File Docs Follow up issues Close cases

11. Scarborough Borough Council The App – at Work!

12. Scarborough Borough Council The App – at Work!

13. Scarborough Borough Council The App – at Work!

14. Scarborough Borough Council Tasks become Submissions Emails, PDF’s, Images, file writes and database entries etc can occur on Sync.

15. Scarborough Borough Council Currently we integrate with:  Civica web payments  Idox (EHS)  iClipse DIP (Local taxation)  LLPG (Land and Property Gazetteer)  Email and calendar (Outlook)  WebAspx (cleansing property geo-system)  Lost/Found Dog register  Maps  Our SQL infrastructure (databases and reporting) Integrations

16. Scarborough Borough Council What the App is starting to deliver:  Business transformation  Efficiencies  Optimisation of officer time  Cutting wasteful administration (savings)  Data security  Standardisation of practices  Accountability  Business knowledge  Reports and auditability The App - Benefits

17. Scarborough Borough Council Next Steps…  Refinement of the ‘App’…  Business improvement in other service areas  Evaluation of business cases  Integration with our new electronic document and records management system (EDRM)  Building up skills and knowledge to streamline process development (Rapid development)  Use of data for performance improvement, profiling and further channel shift.

18. Scarborough Borough Council Deeper integration with Back office systems (Idox, Lalpac and any other justifiable Case Management System)  Push and pull of data from more systems  Enhanced scope and workflow  Leading to optimal work practices  Better customer service  Removing case management systems Now Investigating and Developing  Public Convenience inspections  Playground and other asset inspections  Environmental inspections (food, premises etc.)  Well-being, homelessness, etc… Future Plans

19. Scarborough Borough Council  Any questions  Limitations of the App  More technical queries  Setting up the environment  Contact: jeff.crowe@scarborough.gov.uk (ICT Analyst)jeff.crowe@scarborough.gov.uk  Or speak to Firmstep! Questions