1. The first foreign business language 1 - English An introductory class

2. Aims of the class Introduction to the subject's requirements: pre-exam and exam requirements. Mid-term exam and the final exam The subject: what will we learn and how RULES! = pravila! Dictionaries = rečnici Students are obliged to open their notebooks and take notes!

3. Pre-exam requirements PRE-EXAM REQUIREMENTS: 45 credits MAX Attendance (80% or more) 5 points Seminar paper 10 points max Active participation in class 10 points max Mid-term exam 20 points max Final exam55 points max

4. Seminar paper A paper should be 300-500 words long. Any books or Internet pages consulted should be cited at the end of the paper. Books: Robbins, S. (2000) First Insights into Business. Harlow. Pearson Education Limited. Internet pages: The Economist, found at: http://www.economist.com/. Web. If you use direct words of someone else, you will cite them within the quotation marks. Alfred Montapert: “All lasting business is built on friendship.” (Montapert, year) To highlight, in Serbian: Plagijarizam (kopiranje sa interneta, uzimanje tu đ ih reči bez citiranja) se neće tolerisati! Retell the sources, DO NOT copy them! Deadline - last week of December SHOW YOUR CREATIVITY (THINK ABOUT THE TOPIC)!!!

5. The subject: what will we learn and how All four language skills (listening, speaking, reading, writing)

6. Compulsory literature (obavezna literatura) Jasna Milošević, Milka Marković (2009) Engleski poslovni jezik, Alfa- graf NS. Available at (Dostupno u): college bookshop (skriptarnica Škole) Sue Robbins (2000) First Insights into Business, Longman. Available at (Dostupno u): Knjižara BOOKSTREAM, Radnička 8, Novi Sad

7. RULES! = pravila! Class behavior Students must bring their books (compulsory literature) and notebooks to every class. Forbidden: mobiles during the class, talking, rude or impolite behavior

8. Dictionaries Free online dictionaries ready to be used (besplatni onlajn rečnici za korišćenje): http://onelook.com/ OneLook http://onelook.com/ http://www.acronymfinder.com Acronym Finder http://www.acronymfinder.com http://oald8.oxfordlearnersdicti onaries.com/ http://oald8.oxfordlearnersdicti onaries.com/ Oxford Learner's dictionary Rules for the usage of dictionaries: You can use them at home. You do not need to bring your own dictionary to the class. Sometimes, the teacher brings dictionaries to the practice classes.

9. How do the dictionaries function? ENTER A WORD: E.G. BUSINESS

10. OneLook dictionary Quick definition

11. Before we move on… What is an acronym and what is an abbreviation? ACRONYM (primer akronima): NATO (The North Atlantic Treaty Organization) Or: CEO (Chief Executive Officer) ABBREVIATION (primer skraćenice): amt is an abbreviation for amount How would you translate “amount”? količina

12. Acronym Finder TYPE AN ABBREVIATION OR ACRONYM YOU WANT TO BE DEFINED, E.G. CEO

13. Acronym Finder CLICK ON THE CATEGORY YOU ARE INTERESTED IN (BUSINESS & FINANCE) DEFINITION OF THE ACRONYM WITHIN THAT CATEGORY

14. Oxford Learner's Dictionary CLICK ON THE ICON TO CLOSE THIS WINDOW

15. Oxford Learner's Dictionary ENTER A WORD/ PHRASE, E.G. CUSTOMER

16. Oxford Learner's Dictionary

17. Oxford Learner's Dictionary-usage note

18. Let me introduce myself… Aims To learn/ revise how to introduce oneself (to e.g. business partners) Key vocabulary (Unit 1- Customers)

19. Is that Mrs or Ms? Mr, Mrs /misiz/, Miss /mis/, Ms /miz/ To highlight, in Serbian: koristite ove nazive ispred prezimena, a ne imena, osim kada izgovorimo istovremeno ime i prezime: Mr John Hudson.

20. Programme, course HOME AND FOREIGN TRADE Tourism and Hospitality /Catering

21. Programme, course Finance and Accounting Entrepreneurship

22. Programme, course Information Technology in Business Insurance

23. Key vocabulary: Customers CUSTOMERS GOODS CUSTOMER LOYALTY REPEAT BUSINESS SERVICES CUSTOMER CARE CODE OF PRACTICE SERVICE

24. Remember! to complain about = žaliti se na… Customers can complain about bad customer service. Also, there is: a letter of complaint about…

25. THANK YOU FOR YOUR ATTENTION! See you next class!