1. The Service and Support of recordum and related topics Aleksandar Tomic, June 2012

2. Service Interface Get to your system’s service interface LinSens See all diagnostic data in real-time

3. Ticket System support.recordum.com Open a new ticket Check ticket status For internal use only DON’T give this to customers

4. Ticket System Type in your contact details Select the product Please also indicate serial number, software version and remote accessibility as far as known Select a topic an send describe your issue and attach a file if needed e-mail notification

5. Ticket System Check your ticket status by logging in with your e-mail and a ticket number Select if you want to see all/open/closed tickets Post replies to our suggestions

6. Ticket System Staff Control Panel Overview on all tickets

7. Ticket System E-Mail Alert to administrator that a new ticket is opened Notifies last respondent when a new post is added

8. Ticket System Reply form of the ticket system

9. Ticket System Tickets can be assigned to the person in charge to fix/able to give the best support

10. Testbench Simulates the environment of the airpointer Base Unit Easily connect a gas analysis module

11. Testbench Workstation PC airpointer PC AC and DC power connectors Connectors for analysis module Connect board

12. Testbench Backside connections: Monitor Keyboard Mouse Network interfaces

13. Testbench Easily connect the airpointer gas analysis module to the test bench Check all electronics of the module

14. Testbench Same user interface as the airpointer Select the connected analysis module Work in LinSens When finished shut the airpointer PC down (Service Manager) and turn the workstation PC off

15. Leak Checker Check if airpointer’s analysis module (or any other gas analyzer) is tight Plug the inlet of the module and connect the Leak Checker on the other end If the vacuum of the pump doesn’t stay stable after it is switched off, a leak is present

16. Tool case Get the right tools to maintain your system ideally with the tool case

17. Service and Support Thank you for your attention!