1. Coaching Helping people to help themselves
Coaching is the art of facilitating the development, learning and enhanced performance of another
“…developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives. It targets high performance and improvement at work” CIPD, 2005
Coaching is the art of facilitating the development, learning and enhanced performance of another
Helping people to take increased personal initiative and responsibility
Usually one-to-one and face-to-face
Sometimes seen as more ‘job and task’ than personal or career development (mentoring)
Empower rather than teach
Encourage, question, listen, challenge.
CIPD ,2005
“…developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives. It targets high performance and improvement at work”.
Focuses on improving performance and developing individuals’ skills.
Personal issues may be discussed but the emphasis is on performance at work.
Coaching activities have organisational and individual goals.
Provides people with feedback on their strengths & development needs
Helping people to help themselves

2. Four Propositions People have their own map of reality
People have immense potential
And are achieving their own objectives at all times
People have good intentions
For a Coach:-
Try to understand and accommodate people’s own reality and perceptions
Assume positive motives (in their mind)
Try to understand what benefit they get from current behaviour – it might help identify another approach (leading to same benefit)
All behaviour has meaning – what is driving behaviour below the surface (iceberg metaphor)
Tools to Assist
MBTI
Johari

3. Mental Patterns Neo Cortex Limbic System Cerebellum Brainstem
Helping someone to change
Learning styles and patterns of behaviour
Unlearning
Dealing with emotions and previous experiences
Understanding their inner dialogue or internal representations of ‘reality’
Brainstem

4. Perceptions Resources Hidden Talent
Look beyond foreground, what is immediately obvious (to you) and first impressions

5. Suspend Judgement “Don’t worry, a lot of men tend to put on
“Tell me Doctor…
How can I be SLIM?
You see I only eat
normal meals,
but look at me!”
What does the Doctor reply?
“Don’t worry, a lot of men tend to put on
weight around your age.”

6. The Coaching Spectrum PUSH PULL NON-DIRECTIVE DIRECTIVE solving
LISTENING TO UNDERSTAND
PUSH
REFLECTING
PARAPHRASING
solving
someone’s
problem for
them
SUMMARISING
PULL
ASKING QUESTIONS THAT
RAISE AWARENESS
helping
someone
solve their own
problem
MAKING SUGGESTIONS
GIVING FEEDBACK
OFFERING GUIDANCE
GIVING ADVICE
INSTRUCTING
TELLING
DIRECTIVE