1. IOWAccess Customer Comments Possible Solutions

2. How’d We Get Here East Coast Prejudice East Coast Prejudice Not in Government Not in Government Charity Board Charity Board Unknown Agency Unknown Agency Happy to Hear Complaints Happy to Hear Complaints

3. Customer Comments “Do you know WHY that money is not being spent??!?!?!?” “Do you know WHY that money is not being spent??!?!?!?” Negative Comments Negative Comments –That’s where I started –That’s human nature –That’s valid Also got good comments Also got good comments –Whoo hoo! Spreadsheet Spreadsheet

4. Negative Comments Summary No ITE accountability No ITE accountability –Schedule, schedule, schedule –Budget –Quality –(no mention of hourly rate)

5. ITE Comments “Yes, we’ve improved; we want to do better” “Yes, we’ve improved; we want to do better” DAS (ITE) is not State Appropriated Agency DAS (ITE) is not State Appropriated Agency Building on our existing (and future) infrastructure Building on our existing (and future) infrastructure

6. My Comments Need Two Things to have IOWAccess be a success….to build eGovernment Access for the Citizens of Iowa. Need Two Things to have IOWAccess be a success….to build eGovernment Access for the Citizens of Iowa. –Vendor Accountability ITE ITE Agency IT Staff Agency IT Staff Outsource Outsource –Build a “strong basement” to Iowa’s Information House

7. Strong Information Infrastructure - Enterprise Standards/Adherence - Enterprise Standards/Adherence – + Reduces Maintenance Costs – + Allows for greater ‘re-use’ – - TGB : IOWAccess has no control over this Control through our documents supporting the process, and review of those documents. Control through our documents supporting the process, and review of those documents.

8. Why ITE NOT the Vendor of Choice (When They are Not) No Accountability for No Accountability for –Schedule –Quality –Budget

9. Solution for Vendor Accountability (Accountability to the Council) When Funding Is Requested When Funding Is Requested –Agency Shows Completed Documentation to Interested IOWAccess Council Members –Council Approves Funding –Agency negotiates with ITE on reasonable start date. If not agreed, then agency gets another vendor.

10. What Else Needs to be Done Training Training –ITE –Customers Bootcamp Bootcamp

11. What This Solution Will Do… ITE gets first ‘crack’ at being the preferred vendor; builds the strong Iowa Information Infrastructure. ITE gets first ‘crack’ at being the preferred vendor; builds the strong Iowa Information Infrastructure. Holds Vendor and Agency Accountable for Schedule Holds Vendor and Agency Accountable for Schedule Documentation will hold Vendor and Agency Accountable for Quality and Budget Documentation will hold Vendor and Agency Accountable for Quality and Budget

12. Motion to… Recommend to DAS Recommend to DAS –Bootcamp for today’s projects IOWAccess Advisory Council Activity IOWAccess Advisory Council Activity Open Meeting Open Meeting Why? Why? –Improved Requirements Analysis –Process Refinement

13. Thank You!