1. David Walker
Head of Procurement &
Property Services, Aegon UK

3. Agenda Introductions Determinants of Change Tender Selection Process
Aspirations and Stakeholders
Organisational Objectives
Strategic Planning
Project Organisation and Brief
New Collaborative Model
Sustainability

4. Determinants of Change
Business transformation challenge
Turbulent business environment/ economy/ financial crisis
Increasing focus on Risk Management
The need for significant and positive long-term impact
Sustainability
Value for money
Improved efficiencies
Business performance

5. Tender Selection Process
APS innovative strategic plan and change management process
Cultural fit and maturity of supply chain partners
Collaborative model
“One Team” approach

6. Aspirations & Stakeholders
To do something significantly different that underpinned efficiency, agility, collaboration, quality and value
Buy in and inclusion of all stakeholders
APS “One Team” Brand
APS Strategic Plan
Support Aegon’s Global Strategy

7. Organisational Objectives
Support of the overall Aegon Global Strategy
Strategic planning and review
Auditability
Agility and flexibility
Return on investment

8. Strategic Planning Staff structure Information management
Reporting/ benchmarking
Relationship management
Project/ programme management
Compliance with policies and procedures
Overall – to embed a world-class vision of service delivery

9. Project Organisation and Brief
Consolidate supply chain
True outsourced model
Synergies from an integrated approach
Lean systems and processes
Collective “Compliance function”
Continuous audit and improvement
Knowledge management

10. New Delivery Structure

11. New Collaborative Model
Extensive market research
Key supply chain partners - FES FM and ARAMARK
Reduced risk by retaining key relationships
Long-term contracts
Tender process run in parallel with APS’ internal restructuring
Development of the governance model

12. New Collaborative Model (continued)
Strong partnerships formed working in collaboration
Lean management structures (AUK – 3 FTE)
Creating the APS brand
25% reduction in discretionary spend of Property Services budget
Significantly improved risk management and compliance
Continuous monitoring/ audit of service delivery

13. New Collaborative Model

14. New Collaborative Model

15. New Collaborative Model

16. Sustainability
Pursuit of ISO Standards had to become part of ‘business as usual’ activity
Integrated Management System
Environment Management System accredited to ISO14001 standards
Health and Safety System currently compliant with OHSAS standards
Future aspirations working towards further ISO accreditations
Partnerships working to reduce environmental impacts
APS now responsible for all waste streams
Enhanced performance of Aegon’s health & safety and environmental performance
Recognised as a leader within Aegon’s worldwide group – supporting other country units

17. Head of Procurement & Property Services
Thank you for your time
David J Walker
Head of Procurement & Property Services
Aegon UK