prepare to read fast v1.2 FAILURE.QualityFrog.com Now that I have your attention,

v1.2 FAILURE.QualityFrog.com You’re testing… And an error message appears

v1.2 FAILURE.QualityFrog.com

v1.2 FAILURE.QualityFrog.com Did you expect it? Or are you surprised?

v1.2 FAILURE.QualityFrog.com How does it make you feel?

v1.2 FAILURE.QualityFrog.com What do you do?

v1.2 FAILURE.QualityFrog.com Not ready reading drive A Abort, Retry, Ignore, Fail?

v1.2 FAILURE.QualityFrog.com Continue to the next test step…

v1.2 FAILURE.QualityFrog.com Report a bug…

v1.2 FAILURE.QualityFrog.com Resolve unknown conflict…

v1.2 FAILURE.QualityFrog.com Find a file…

v1.2 FAILURE.QualityFrog.com Eliminate something…

v1.2 FAILURE.QualityFrog.com Request permission…

v1.2 FAILURE.QualityFrog.com Try again…

v1.2 FAILURE.QualityFrog.com Try something new…

v1.2 FAILURE.QualityFrog.com Seek help…

v1.2 FAILURE.QualityFrog.com Set a reference to an instance…

v1.2 FAILURE.QualityFrog.com lick OK…C

v1.2 FAILURE.QualityFrog.com lick OK…

v1.2 FAILURE.QualityFrog.com Save…

v1.2 FAILURE.QualityFrog.com Enter a multiple of |ECL0…

v1.2 FAILURE.QualityFrog.com Exit…

v1.2 FAILURE.QualityFrog.com Reconnect…

v1.2 FAILURE.QualityFrog.com Declare success…

v1.2 FAILURE.QualityFrog.com Assign blame…

v1.2 FAILURE.QualityFrog.com Laugh…

v1.2 FAILURE.QualityFrog.com Restart…

v1.2 FAILURE.QualityFrog.com Guess…

v1.2 FAILURE.QualityFrog.com Gasp…

v1.2 FAILURE.QualityFrog.com Request a raise…

v1.2 FAILURE.QualityFrog.com Swear…

v1.2 FAILURE.QualityFrog.com So…

v1.2 FAILURE.QualityFrog.com What do you do when you encounter an error?

v1.2 FAILURE.QualityFrog.com While you think about that, let me tell you what I do.

v1.2 FAILURE.QualityFrog.com Oh, who am I?

v1.2 FAILURE.QualityFrog.com I am Ben Simo Ben@QualityFrog.com

v1.2 FAILURE.QualityFrog.com I use software Ben@QualityFrog.com

v1.2 FAILURE.QualityFrog.com I test software Ben@QualityFrog.com

v1.2 FAILURE.QualityFrog.com I question software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I code software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I code software that helps test software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I talk about software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I write about software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I think about software Ben@QualityFrog.com www.QuestioningSoftware.com

v1.2 FAILURE.QualityFrog.com I like software

v1.2 FAILURE.QualityFrog.com I like software that serves people

v1.2 FAILURE.QualityFrog.com I like software that helps people

v1.2 FAILURE.QualityFrog.com I dislike bad software

v1.2 FAILURE.QualityFrog.com I dislike bad software that frustrates people

v1.2 FAILURE.QualityFrog.com I dislike bad software that confuses people

v1.2 FAILURE.QualityFrog.com I dislike bad software that angers people

v1.2 FAILURE.QualityFrog.com I dislike bad software that discombobulates people

v1.2 FAILURE.QualityFrog.com I sometimes like big words that discombobulate people

v1.2 FAILURE.QualityFrog.com But only for a moment

v1.2 FAILURE.QualityFrog.com Discombobulate means to emotionally confuse

v1.2 FAILURE.QualityFrog.com Discombobulate means to frustrate

v1.2 FAILURE.QualityFrog.com Discombobulate means to bewilder

v1.2 FAILURE.QualityFrog.com Discombobulate means to confound

v1.2 FAILURE.QualityFrog.com Discombobulate means to befuddle

v1.2 FAILURE.QualityFrog.com Discombobulate means to perplex

v1.2 FAILURE.QualityFrog.com Too many error messages discombobulate people

v1.2 FAILURE.QualityFrog.com Error messages should help people, not confuse them

v1.2 FAILURE.QualityFrog.com You see, It’s not about the software

v1.2 FAILURE.QualityFrog.com It’s about the people!

v1.2 FAILURE.QualityFrog.com Testers often fail to test the error messages

v1.2 FAILURE.QualityFrog.com They fail to think about how they affect people

v1.2 FAILURE.QualityFrog.com So what do I do when I encounter error messages?

v1.2 FAILURE.QualityFrog.com I test them

v1.2 FAILURE.QualityFrog.com I test them using the FAILURE mnemonic

v1.2 FAILURE.QualityFrog.com A mnemonic is a device that aids memory recall

v1.2 FAILURE.QualityFrog.com The FAILURE mnemonic is an acronym that helps me recall guideword heuristics

v1.2 FAILURE.QualityFrog.com Guideword heuristics are words that guide thinking through a problem

v1.2 FAILURE.QualityFrog.com The FAILURE mnemonic’s guideword heuristics help me think about testing error messages

v1.2 FAILURE.QualityFrog.com The F reminds me to think about Functional aspects of the error F AILURE

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Does the error detection function as expected?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Does the error handling function as expected?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Does the error reporting function as expected?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Does the error dialog, window, or page function as expected?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Does the software recover from the error?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Was there really an error?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Are other errors like this reported?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Do dialog buttons work?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Is error message information accurate?

v1.2 FAILURE.QualityFrog.com I ask Functional questions like Is it functional?

v1.2 FAILURE.QualityFrog.com Only I don’t stop at Functional

v1.2 FAILURE.QualityFrog.com A Functional error message is not necessarily an Appropriate error message

v1.2 FAILURE.QualityFrog.com The A reminds me to ask if the error reporting is Appropriate F A ILURE

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is the error reporting timely?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is the error reporting accurate?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Are UI messages free of inappropriate technical detail?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is there a better way to handle or report the error?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is the error user friendly?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Are errors detected as early in the user workflow as possible?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Are system resource problems detected while there is still time to remedy the problem?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is the situation communicated appropriately for the intended audience?

v1.2 FAILURE.QualityFrog.com I ask Appropriate questions like Is a user allowed to waste time and effort only to be told that their work cannot be applied?

v1.2 FAILURE.QualityFrog.com The I reminds me to ask about the Impact of the error FA I LURE

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Is the impact communicated?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Is the impact communicated to the user?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Is the impact communicated to others?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Will the user understand the impact?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Is any impact to the user’s data communicated?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Does the message contain too much information?

v1.2 FAILURE.QualityFrog.com I ask Impact questions like Was a transaction only partially completed?

v1.2 FAILURE.QualityFrog.com The L reminds me to ask about the error Log FAI L URE

v1.2 FAILURE.QualityFrog.com I ask Log questions like Should the error be logged for support?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Should the error be logged for system administrators?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Should the error be logged for developers?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Should the error be logged for technical investigation?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Will log information be available if the user waits to report a problem?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Are log messages standardized to support automated information mining?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Can I grep this error?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Do logs contain enough information?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Do logs contain useless information?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Is this an error that should not be logged?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Is there too much logging?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Does excessive logging impact performance?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Does excessive logging impact disk space?

v1.2 FAILURE.QualityFrog.com I ask Log questions like Does the logging help or complicate error investigation?

v1.2 FAILURE.QualityFrog.com The U reminds me to think about the User Interface FAIL U RE

v1.2 FAILURE.QualityFrog.com I ask UI questions like Is the error reported to the user?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Does this error need to be reported to the user?

v1.2 FAILURE.QualityFrog.com I ask UI questions like What user activity caused the failure?

v1.2 FAILURE.QualityFrog.com I ask UI questions like What user activity caused the failure? Is this communicated to the user?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Who is the user?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Are UI messages worded for the intended audience?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Is this message consistent with the desired look and feel?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Is the UI reporting consistent with reporting for other errors?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Is the UI reporting efficient?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Does the user need to click away excessive dialogs?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Is this the best way to communicate the error?

v1.2 FAILURE.QualityFrog.com I ask UI questions like Could this error be handled without involving the user?

v1.2 FAILURE.QualityFrog.com The R helps me think about error Recovery FAILU R E

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Is the user told how to recover from the impact of the error?

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Does the user need to contact support?

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Is support contact information provided?

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Does support know how to fix the problem?

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Does the software guide the user through the recovery process?

v1.2 FAILURE.QualityFrog.com I ask Recovery questions like Or is the user left to figure it out on their own?

v1.2 FAILURE.QualityFrog.com The E leads me to think about the Emotions of users FAILUR E

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like What emotions are likely to be raised by the error message?

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like Does the error reporting evoke the desired user emotions?

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like Does this message enhance user frustration?

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like Does this message quiet user frustration?

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like Does this message encourage users to use some other product?

v1.2 FAILURE.QualityFrog.com I ask Emotions questions like Does this message cause confusion?

v1.2 FAILURE.QualityFrog.com Asking these types of questions can help turn FAILURE into success

v1.2 FAILURE.QualityFrog.com The next time you encounter an error message

v1.2 FAILURE.QualityFrog.com The next time you encounter an error message Test it!

v1.2 FAILURE.QualityFrog.com The next time you encounter an error message Question it!

v1.2 FAILURE.QualityFrog.com Try the FAILURE mnemonic F unctional A ppropriate I mpact L og U I R ecovery E motions

v1.2 FAILURE.QualityFrog.com And let me know how it works for you F unctional A ppropriate I mpact L og U I R ecovery E motions

prepare to read fast v1.2 FAILURE.QualityFrog.com Now that I have your attention,

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