1. WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004 The survey model, and results obtained NESS North East Workshop 25 June 2004

2. Background l Initial Sure Start ‘user satisfaction survey’ l Questionnaire developed over previous surveys elsewhere, but adapted as necessary to local circumstances/information needs l Fieldwork carried out by independent market research interviewers l With parents of under 4’s in area l 147 random, representative street interviews (approx. 20% of relevant households) + 17 specifically targeted

3. Area Base: all respondents (147)

4. Gender Base: all respondents (147)

5. Age group Base: all respondents (147)

6. Profile of the children l Respondents have, on average, 1.0 children under 4 and 2.3 children in total l 42% have a baby of one or under; 8% only have a baby of this age (therefore very new to parenting) l 31% have only under 4’s; 69% have older children as well l 16% also have secondary age children or older

7. How long living in the area Base: all respondents (147)

8. Nature of household Base: all respondents (147)

9. Paid employment Base: all respondents (147) Anyone in household Respondent personally

10. Do your under 4’s attend nursery or playgroup? Base: all respondents (147)

11. Do you attend a parent and toddler group? Base: all respondents (147)

12. Do you use a library to get books for your under 4’s? Base: all respondents (147)

13. Do you read to your under 4’s on a regular basis? Base: all respondents (147)

14. Which GP practice/health centre do you use? Base: all respondents (147)

15. Do you have any children at primary school? Base: all respondents (147)

16. Satisfaction with the area as a place to bring up children Base: all respondents (147)

17. Satisfaction with … Base: all respondents (147)

18. Overall satisfaction with services available for young children in the area Base: all respondents (147)

19. Are things better or worse for children in the area now, compared to a year ago? Base: all respondents (147)

20. Heard of Sure Start? Base: all respondents (147)

21. Have you used the Sure Start creches? Base: all respondents (147)

22. Prepared to pay to use a creche? Base: all respondents (147)

23. Summary of reach Base: all respondents (147)

24. Conclusions (1) l 98% awareness and 52% usage –very positive results l Satisfaction with services for young children is high l And things are perceived to be improving

25. Conclusions (2) l Some specific things to consider:  Is parent and toddler group provision sufficient?  Is speech & language support provision sufficient?  How to improve outdoor play opportunities  What can be done to help boost employment?  How can the other half be attracted to access services?  Can the programme effectively keep track of new entrants to the area?  Does the programme have effective links with the range of schools and GP practices being used?  Can anything be done to support the use of books among refugee families?