1. Perceptions of an institutional Research Unit within an ATN Mark Lane, Senior Manager Statistics and Reporting Unit Policy and Planning Group (Governance and Planning)

2. RMIT University©2009 Statistics and Reporting Unit 2 Introduction RMIT Snapshot 2009 –Approx 75,000 Students –Approx 3,600 Staff –Approx 50,000 HED Students –Approx 25,000 TAFE Students –Approx 47,000 Domestic –Approx 28,000 International –Campuses Melbourne – City, Brunswick, Bundoora, Vietnam – Hoi Chi Min City, Hanoi, Partners/Rural – Hamilton, Sale, Bairnsdale, Lake Entrance.

3. How does SRU fit in? Vice Chancellor RMIT University©yyyy School/Department/Area 3

4. How does SRU fit in? Vice Chancellor University Secretary (Governance and Planning) RMIT University©yyyy School/Department/Area 4

5. How does SRU fit in? Vice Chancellor University Secretary (Governance and Planning) Policy and Planning Unit RMIT University©yyyy School/Department/Area 5

6. How does SRU fit in? Vice Chancellor University Secretary (Governance and Planning) Policy and Planning Unit Statistics and Reporting Unit (SRU) RMIT University©yyyy School/Department/Area 6

7. 7 Statistics and Reporting Unit Providers of: Profile Development, Load Management, DEEWR Submissions, Skills Victoria Submissions, Program Review Information, Management Reporting, Media Factual Reporting, Agreement Development (DEEWR/SV) System Development Analysis and advice, Legislation Interpretation, Internal Demographics, (ATAR, Equity etc) RMIT University©2009 Statistics and Reporting Unit

8. RMIT University©yyyy School/Department/Area 8 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit.

9. RMIT University©yyyy School/Department/Area 9 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit. Establish the Team members perception of their own performance.

10. RMIT University©yyyy School/Department/Area 10 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit. Establish the Team members perception of their own performance. Establish the key client perception of the Teams performance (including management).

11. RMIT University©yyyy School/Department/Area 11 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit. Establish the Team members perception of their own performance. Establish the key client perception of the Teams performance (including management). Compare the perceptions for a reality check and consider the opportunities for development and to recognise the positives.

12. RMIT University©yyyy School/Department/Area 12 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit. Establish the Team members perception of their own performance. Establish the key client perception of the Teams performance (including management). Compare the perceptions for a reality check and consider the opportunities for development and to recognise the positives. Use the data to improve the work environment.

13. RMIT University©yyyy School/Department/Area 13 Project Objectives Conduct a 360 degree feedback review of the Statistics and Reporting Unit. Establish the Team members perception of their own performance. Establish the key client perception of the Teams performance (including management). Compare the perceptions for a reality check and consider the opportunities for development and to recognise the positives. Use the data to improve the work environment. Use the data to help develop strategies for future excellence in service delivery and functionality.

14. RMIT University©yyyy School/Department/Area 14 Staff and Client Survey Key areas of focus: (as appropriate) Teams job satisfaction level Organisational diversity and respect for the Team How effective is Team communication Team development and related matters Quality of SRU service delivery

15. RMIT University©yyyy School/Department/Area 15 Return Rate Staff Survey 100%

16. RMIT University©yyyy School/Department/Area 16 Return Rate Staff Survey 100% Client Survey 72%

17. RMIT University©yyyy School/Department/Area 17 Return Rate Staff Survey 100% Client Survey 72% Therefore results were deemed to be significant and representative of the sentiment of both groups.

18. RMIT University©yyyy School/Department/Area 18 The Outcomes Team Perception Role Satisfaction – 100% Client Perception Role Satisfaction – 95%

19. RMIT University©yyyy School/Department/Area 19 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Client Perception Role Satisfaction – 95%

20. RMIT University©yyyy School/Department/Area 20 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Client Perception Role Satisfaction – 95%

21. RMIT University©yyyy School/Department/Area 21 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Client Perception Role Satisfaction – 95%

22. RMIT University©yyyy School/Department/Area 22 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% Client Perception Role Satisfaction – 95%

23. RMIT University©yyyy School/Department/Area 23 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Client Perception Role Satisfaction – 95% SRU Good place to work – 94%

24. RMIT University©yyyy School/Department/Area 24 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Client Perception Role Satisfaction – 95% SRU Good place to work – 94%

25. RMIT University©yyyy School/Department/Area 25 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Raising concerns with Mgr – 100% Client Perception Role Satisfaction – 95% SRU Good place to work – 94%

26. RMIT University©yyyy School/Department/Area 26 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Raising concerns with Mgr – 100% Diversity and views are valued – 100% Client Perception Role Satisfaction – 95% SRU Good place to work – 94%

27. RMIT University©yyyy School/Department/Area 27 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Raising concerns with Mgr – 100% Diversity and views are valued – 100% Data Quality into SRU – 67% Client Perception Role Satisfaction – 95% SRU Good place to work – 94%

28. RMIT University©yyyy School/Department/Area 28 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Raising concerns with Mgr – 100% Diversity and views are valued – 100% Data Quality into SRU – 67% Collaboratively work with others – 100% Client Perception Role Satisfaction – 95% SRU Good place to work – 94% Collaboratively work with others –91%

29. RMIT University©yyyy School/Department/Area 29 The Outcomes Team Perception Role Satisfaction – 100% Influence in doing my job – 100% Work Life Balance – 100% Remuneration – 75% Physical Work environment – 50% RMIT Good place to work – 100% Enjoy SRU – 100% Raising concerns with Mgr – 100% Diversity and views are valued – 100% Data Quality into SRU – 67% Collaboratively work with others – 100% Provision of for me to develop my ideas, processes to shape future – 82% Client Perception Role Satisfaction – 95% SRU Good place to work – 94% Collaboratively work with others –91%

30. RMIT University©yyyy School/Department/Area 30 The Outcomes - 2 Team Perception Team Communication – 100% Client Perception Team Communication – 94%

31. RMIT University©yyyy School/Department/Area 31 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% Client Perception Team Communication – 94% External Communication – 87%

32. RMIT University©yyyy School/Department/Area 32 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% Client Perception Team Communication – 94% External Communication – 87%

33. RMIT University©yyyy School/Department/Area 33 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95%

34. RMIT University©yyyy School/Department/Area 34 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71%

35. RMIT University©yyyy School/Department/Area 35 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90%

36. RMIT University©yyyy School/Department/Area 36 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98%

37. RMIT University©yyyy School/Department/Area 37 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Outputs in Uni Decisions – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98% Outputs in Uni Decisions – 96%

38. RMIT University©yyyy School/Department/Area 38 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Outputs in Uni Decisions – 100% Good info/analysis/reports – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98% Outputs in Uni Decisions – 96% Good info/analysis/reports – 95%

39. RMIT University©yyyy School/Department/Area 39 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Outputs in Uni Decisions – 100% Good info/analysis/reports – 100% External Stats for TAFE & HEd – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98% Outputs in Uni Decisions – 96% Good info/analysis/reports – 95% External Stats for TAFE & HEd – 96%

40. RMIT University©yyyy School/Department/Area 40 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Outputs in Uni Decisions – 100% Good info/analysis/reports – 100% External Stats for TAFE & HEd – 100% Good Quality Internal Stats – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98% Outputs in Uni Decisions – 96% Good info/analysis/reports – 95% External Stats for TAFE & HEd – 96% Good Quality Internal Stats – 94%

41. RMIT University©yyyy School/Department/Area 41 The Outcomes - 2 Team Perception Team Communication – 100% External Communication – 100% I seek development – 75% SRU Achievement Oriented – 100% SRU has appropriate equipment and resources to do their job – 89% Strives to meet expectations – 100% Highly trusted for accuracy – 100% Outputs in Uni Decisions – 100% Good info/analysis/reports – 100% External Stats for TAFE & HEd – 100% Good Quality Internal Stats – 100% Effective Load Management – 100% Client Perception Team Communication – 94% External Communication – 87% SRU Achievement Oriented – 95% SRU has appropriate equipment and resources to do their job – 71% Strives to meet expectations – 90% Highly trusted for accuracy – 98% Outputs in Uni Decisions – 96% Good info/analysis/reports – 95% External Stats for TAFE & HEd – 96% Good Quality Internal Stats – 94% Effective Load Management – 95%

42. RMIT University©yyyy School/Department/Area 42 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Client Perception Timely & accurate with KPIs– 83%

43. RMIT University©yyyy School/Department/Area 43 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Team friendly/helpful/knowledge– 100% Client Perception Timely & accurate with KPIs– 83% Team friendly/helpful/knowledge– 98%

44. RMIT University©yyyy School/Department/Area 44 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Team friendly/helpful/knowledge– 100% Appropriate Skills to do job – 100% Client Perception Timely & accurate with KPIs– 83% Team friendly/helpful/knowledge– 98% Appropriate Skill to do job – 98%

45. RMIT University©yyyy School/Department/Area 45 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Team friendly/helpful/knowledge– 100% Appropriate Skills to do job – 100% Adequate notice for stats changes–56% Client Perception Timely & accurate with KPIs– 83% Team friendly/helpful/knowledge– 98% Appropriate Skill to do job – 98%

46. RMIT University©yyyy School/Department/Area 46 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Team friendly/helpful/knowledge– 100% Appropriate Skills to do job – 100% Adequate notice for stats changes–56% Sufficient staffing level – 38% Client Perception Timely & accurate with KPIs– 83% Team friendly/helpful/knowledge– 98% Appropriate Skill to do job – 98% Sufficient staffing levels – 68%

47. RMIT University©yyyy School/Department/Area 47 The Outcomes - 3 Team Perception Timely & accurate with KPIs– 100% Team friendly/helpful/knowledge– 100% Appropriate Skills to do job – 100% Adequate notice for stats changes–56% Sufficient staffing level – 38% Satisfied with quality of SRU outcomes – 100% Client Perception Timely & accurate with KPIs– 83% Team friendly/helpful/knowledge– 98% Appropriate Skill to do job – 98% Sufficient staffing levels – 68% Satisfied with quality of SRU outcomes – 97%

48. RMIT University©yyyy School/Department/Area 48 Qualitative – Team Feedback Good team work Knowledgeable team Trust Willingness to help Insufficient resources New reporting requirements are hitting hard Need a BI system Multi-skilling Very talented and passionate team.

49. RMIT University©yyyy School/Department/Area 49 Qualitative – Client Feedback Highly skilled knowledgeable staff Responsive Positive and professional team Reliable accurate Stats Insufficient Resources Information Management System required

50. RMIT University©yyyy School/Department/Area 50 Client added information Question% Yes% No Are you aware that OPIS contains data on VTAC66.133.9 Do you use OPIS data on Enrolments66.733.3 Do you use OPIS data on Performance Indicators49.051.0 Do you use OPIS data on Profile63.037.0 Do you use OPIS data on taught load51.049.0 Do you use OPIS data on VTAC30.869.2 Are you aware that the Open Program contains courses on the use of OPIS54.545.5 Are you aware that the Open program contains courses on Strategic & Business Planning61.838.2 Are you aware that SRU will run specific OPIS training for groups of 8 or more15.584.5 Are you involved in the Profile Process56.143.9 Would you attend a profile process information session61.838.2 Are you a member of the Profile Working Group31.668.4 Are Profile issues and matters discussed openly at the PWG100.0 Do you understand how profile decisions are made63.836.2 Do you think that the final profile outcome is the right one68.431.6

51. RMIT University©yyyy School/Department/Area 51 Conclusion High Satisfaction High Quality Poor accommodation Poor Data quality received Poorly resourced

52. RMIT University©yyyy School/Department/Area 52 Actions to be taken Increase resources Improve IMS Relocate Team Increase data quality checking and reporting Succession planning

53. RMIT University©yyyy School/Department/Area 53 What has been done! New accommodation

54. RMIT University©yyyy School/Department/Area 54 What has been done! New accommodation 1 new staff member (to be advertised)

55. RMIT University©yyyy School/Department/Area 55 What has been done! New accommodation 1 new staff member (to be advertised) Negotiations for a second position entered into.

56. Questions Perceptions of an institutional Research Unit within an ATN Mark Lane, Senior Manager Statistics and Reporting Unit Policy and Planning Group (Governance and Planning)