1. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Managing, Leading and Coaching Presented by Sue Lindgren, CMEC YESS! / Ideal Coaching

2. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. To begin with… Are you responsible for attaining results through other people? If so (and more importantly), are you good at it? How do you know? Is that the job of a manager, leader and/or coach?

3. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Facts Both leadership and management are important, but not interchangeable – completely different Not everyone within the organization is to be a leader – we can’t lose site of our primary role Natural talents are required for great leaders – same for great managers – you can improve, but if you lack a few core talents, you can’t succeed at either Coaching is an imperative competency for anyone working within a leadership or management role

4. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. The way that it is Excess Access/Drive Thru Learning If you can’t learn to learn, you will suffer Information/Knowledge/Wisdom Filter Focus

5. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. How much do we know?

6. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. What’s the value in declaring yourself a beginner? Beginner Minimally Competent Competent Expert Master

7. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Great Managers A great manager’s starting point is each employee’s talents – they can transform each employees talents into performance Great managers make employees believe that your success is their primary goal – emotionally not rationally Great mangers change the role or tweak it to have them succeed - a natural coach

8. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Great Leaders Optimism and Ego are the talents of a great leader Leaders believe that despite the odds they have what it takes to overcome the odds Leaders rally people toward a better future. Restless for change Impatient for progress Deeply dissatisfied with the status quo Friction between what is and could be stirs you up

9. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Manager and Leader Great managers see people as a means in and of themselves Great leaders see people as a means to a performance end If you want to manage, begin with the person If you want to lead, begin with the picture of where you’re headed

10. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. What is coaching and where does it fit? What is coaching? Distinguish the following: Manger Leader Consultant Teacher Mentor Trainer Therapist/Counselor Coach

11. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved.

12. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved.  Immediate Circumstances  Objectives  Vision/Sense of Possibility  Values and Beliefs  Frame of Mind  Background Components of a Worldview

13. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. How Coaching Works - ontologically Worldview Practices Actions Thinking & Language Outcomes

14. © Copyright 2008. YESS! - Your Extraordinary Success Strategies, Inc. All rights reserved. Excellence and Achievement What sustains excellent performance? Excellence is rarely a function of one off achievement, but rather a result of repeated practice and incremental improvement. Marcus Buckingham