1. MISHRM 2014 Annual Conference HR Amplified: Driven to be…

2. Bust the 4 D’s of Discipline Avoidance: Kirsten E. Ross, MHRLR, SPHR Focus Forward Coaching, LLC Regain Your Power and Transform Your Team

3. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org

4. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Tale of the Angry Employee

5. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Speak Your Mind, Even if Your Voice Shakes. –Maggie Kuhn, social activist, 1905-1995

6. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Correction Conversation Seeks to tweak the performance of an employee Catalyst to Change Can be part of –discipline, –Performance Improvement –Performance Management –Or Ad Hoc

7. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Poll - Do you have employees who require a correction conversation right now?

8. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Instead Start with a Clear Mission & Vision and Align Your Team to Create a Culture that Connects with Your Customer

9. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Common Excuses– Which do you use? They Might Get Angry They Have Personal Issues I Don’t Know How to Start Nothing Changes They Might Quit I Don’t Have Time They’re My ______ ( Aunt, Neighbor, Cousin, Best Friend’s Sister )

10. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org All Boils Down to…… Fear And Guilt

11. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org That Immobilize You

12. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Consequences Lost Productivity Resentments Overwhelm Burnout Increased Liability Sabotage Decreased Customer Service

13. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org 5 Goals of a Correction Conversation Maintain Control Define Success State Your Desire for Their Success Lay out a Plan Be Heard

14. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Correction Conversation Prepare Set the Stage Bust the 4 D’s Let Go

15. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Prepare Know Exactly What you Need to Communicate Write or Type it Out Find Your Spot Adjust Your Mindset – Bring a Reminder Have Necessary Reinforcements

16. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org The ABC’s of Addressing Your People Problems A djust Your Mindset & Get in A ction B ust the 4 D’s Of Discipline Avoidance C onsistency

17. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Get in A ction Get Specific Make a Plan – Employee Action Plan Follow Through

18. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Employee Action Plan Able & Willing Issue KSA or Attitude Action

19. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org A djust Your Mindset

20. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Set the Stage State the Purpose of the Meeting Review the Agenda Set the Boundaries Let the Person Know When They Will Have the Opportunity to Speak Read it if you Need to

21. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org B ust the 4 D’s of Discipline Avoidance Deflection Defensiveness Denial De-Friending

22. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Deflection

23. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Defensiveness

24. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Denial

25. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org De-Friending

26. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org C onsistency Spell Out Desired Behavior & Outcomes Define Consequences Hold it All Tight Apply to All

27. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Let Go The Rest is Up to Them

28. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org The Big Question….. What will you do differently starting now?

29. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Poll - Are you ready to take action NOW?

30. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org DefeatTheDrama.com Podcast or Free Leadership Tips DefeattheDrama@Aweber.com: Defeat the Drama at Work

31. MISHRM P.O. Box 99463 Troy, Michigan 48099 (844) 4-MISHRM http://mishrm.org Surefire Strategies to Motivate Your Team without Losing Your Mind DefeatTheDrama.com/FreeWebinar Free Webinar