1. © British Telecommunications plc 1 BTSML Voluntary Leaver scheme and Selection Process and Guidelines Tony Carroll HR Manager BT MSL

2. © British Telecommunications plc 2 MSL Voluntary Leavers scheme A voluntary paid leaver scheme will be offered to the impacted audiences, where this is commercially viable. Within the KCom contract BTMSL are restricted from offering a voluntary leaver solution due to the potential of commercial risks/ costs around pension enhancements. Voluntary leaver payments will be offered specifically in Virgin Media in order to achieve efficiencies within the impacted communities. Whilst we will ‘direct’ the Leaver scheme at the impacted groups within VM, we will also facilitate a mechanism to express an interest in leaving (with the package) outside of the impacted group (except KCom), in order that we may be able to capitalise on any backfills.

3. © British Telecommunications plc 3 Terms The voluntary paid leaver terms, where applicable, are as follows: One month’s salary for each completed year of service up to a maximum of 12 years People with between 1 and 5 years’ service will receive a minimum payment of 6 months’ pay Access to BT MSL outplacement services to provide assistance with job searching, or an equivalent sum of money to pay for retraining for a new role (on receipt of an invoice or proof of payment and up to £1000) Scheme opens 31 st January and closes Monday 20 th February with a leaving date of 31 st March 2012

4. © British Telecommunications plc 4 Selection Process Agenda Roles and Responsibilities Key Selection Principles Criteria and Selection Process Appeals Selection programme Timeline of activities Line Manager Resources

5. © British Telecommunications plc 5 Roles and Responsibilities Senior Manager Selection Manager Line Manager HR Manager

6. © British Telecommunications plc 6 Senior Manager The Senior Manager within the appropriate function will have ultimate responsibility within their areas/ functions to ensure that the selection activity is undertaken in an appropriate, fair and objective manner. The respective Senior Manager, HRBPs or another independent senior manager will be responsible for addressing any Appeals raised as a result of the selection decisions being taken.

7. © British Telecommunications plc 7 Selection Manager Normally second line managers Selection Managers are individuals identified by the Senior manager of the unit, who will be responsible for running the selection activity The intent wherever possible, would be that the Selection Manager is not the immediate second line manager. This should enable increased objectivity within the process. The role of Selection Manager is vital to ensure that fairness and objectivity are maintained within the process and in all decisions around selection.

8. © British Telecommunications plc 8 Selection Manager The Selection Manager will liaise with Line Managers to ensure that all scorings are completed for individuals and that all marks are challenged robustly. The Selection Manager will hold any one to one meetings, where a decision cannot be reached on the paper selection. Selection Managers will review and ‘ratify’ all selection work with HR Business Partners and reach decisions around individuals. Selection Managers in each area/ function will need to work closely with their relevant Senior managers to keep the overall selection process on track according to timelines.

9. © British Telecommunications plc 9 Line Manager Line managers are responsible for effective engagement with impacted individuals, notifying them about the rationale for selection, how the process works and what it might mean for them. Line managers are responsible for providing robust, documented evidence necessary for completing the selection process. They will need: Relevant APR score. The most recent quarter’s levelled markings against each of the BT individual capabilities. Documented evidence of the individual’s skills and capabilities for the role, taken from 1:1 notes and APR discussions. Documented evidence of any action taken in the previous 12 months under BT’s attendance procedures Documented evidence of any action taken in the previous 12 months under BT’s disciplinary procedure

10. © British Telecommunications plc 10 Line Manager Once the line manager has informed the individual of the process and collated the evidence they will need to work with the Selection Manager to capture this detail on the Selection Matrix. The line manager is also responsible for notifying individuals of the outcome of the selection process in a face to face, 1:1 meeting, once decisions have been fully ratified through the process

11. © British Telecommunications plc 11 HR Manager HR Managers will review the results of the selection process with the Selection Manager to ensure that all processes and procedures have been adhered to. They will ensure that all HR and ER queries are answered and circulated in a timely manner. They will be involved in and responsible for ensuring CWU and employees are communicated with in a timely manner at all stages of the selection process. Any non standard areas should be raised with the CWU ahead of commencing the selection process. HR Manager are responsible for ensuring that all relevant job and skills criteria are uploaded onto the Selection Matrix, before selection activity takes place.

12. © British Telecommunications plc 12 Key Selection Principles All selection activity will occur in a fair and transparent manner in line with the following guiding principles: The selection process provides a fair and objective method for realising required business efficiencies by selecting people into remaining roles where we are making role reductions and thereby identifying any individuals who will be made surplus and at risk of redundancy

13. © British Telecommunications plc 13 Key Selection Principles Selection will be made against the following criteria only:- 1. Standard of Work Performance (using your last levelled APR score as a measure) 2.Match against the essential skills and knowledge for the role (taken from JD) 3.BT capability assessment (using the last levelled set of capability ratings) 4.Attendance record over the previous 12 months 5.Disciplinary record over the previous 12 months Account will also be taken of individual preferences, for example, where a voluntary leaver scheme is offered.

14. © British Telecommunications plc 14 Key Selection Principles All impacted employees will have a 1:1/ face to face meeting to discuss their situation. Best practice will be to hold an initial 1:1/ face to face meeting with individuals to discuss the selection process and review individual evidence. As a minimum, individuals will be informed of the selection activity at the outset (including rationale, process, impact and timeline) and have a 1:1/ face to face meeting to be notified of the outcome of the selection exercise. Any exceptional situations where a face to face is not practically possible (potentially relating to geographical accessibility), should be discussed with the Selection Manager in order to agree a way forward.

15. © British Telecommunications plc 15 Key Selection Principles The size of the audience and the level of reduction/ impact will determine the decision around frequency of meetings with individuals. The approach to be taken must be discussed and agreed fully between the HRBP and Senior Management Team. The selection process will be run in a timely and transparent way to ensure individuals are fully informed and remain engaged through the process. All processes will be operated in line with BT (Equal Opportunities) policies. Please refer to the Equality & Diversity policy on the following URL for details: http://humanresources.intra.bt.com/fairness/eadiversity/10381.http://humanresources.intra.bt.com/fairness/eadiversity/10381 It is important that selection decisions are made fairly, avoiding any form of direct, or indirect, discrimination.

16. © British Telecommunications plc 16 Appeals The Line Manager should endeavour to resolve any disagreement on selection and scorings within the one-to-one notification meetings. An individual can request a review of their selection data if they feel that an unjust conclusion has been reached or that they believe they have been treated unfairly. Individuals can do this after they have received their final selection decision. Individuals should contact the Selection Manager, who should then advise the individual on the process

17. © British Telecommunications plc 17 Appeal Process Should the individual disagree with the scoring after the selection exercise, and after the full notification meeting with their Line Manager, they should make this clear to the nominated (and independent) Appeals Manager by email within 2 working days of the notification meeting. Similar to any selection based process, individuals should refer in this email to any detail and evidence of why they are disputing the decision. The Appeals Manager will then endeavour to resolve this appeal within 5 days with reference to the Line Manager, the detail captured throughout the process, the evidence and relative scorings. They will also seek advice from the relevant Selection Manager and HRBP.

18. © British Telecommunications plc 18 Appeal Process There is no requirement to hold a face to face meeting with the appellant. The individual should therefore be encouraged to detail clearly in the email the full grounds for the appeal, should these be specific. The Appeals Manager is responsible for replying by email to answer the open question within 5 working days of the appeal being received. Any scorings, or changes to scorings, should be supported with adequate evidence.

19. © British Telecommunications plc 19 Selection Programme – Next Steps STAGE 1: PRE SELECTION ACTIVITY Identify skills, location and numbers for efficiency plan STAGE 2: BRIEFINGS Education for First Line Managers and Selection Managers STAGE 3: COMMUNICATIONS Individuals notified of the process and possible impact STAGE 4: SELECTION Data collation of evidence and completion of the selection data collection STAGE 5: SELECTION SUBMISSION Data provided to Selection Managers STAGE 6: SELECTION REVIEW Selection Manager reviews and makes initial selection decisions STAGE 7: SELECTION RATIFICATION Panel to include HR & Selection Manager to ratify initial selection decisions STAGE 8: COMMUNICATIONS Final selection decisions to the First Line Managers STAGE 9: NOTIFICATION Individuals notified of final selection decision. Face-to-face meeting with FLM STAGE 10: APPEALS PROCESS STAGE 11: DECISION Individuals move into a role OR Compulsory Redundancy

20. © British Telecommunications plc 20 Timeline and activities ActivityWhenAudienceMethodOwner Selection commencement brief to be sent to Senior Managers 25 th Jan All FieldCallSLT Selection commencement communication to ALL impacted managers and team members 26 th Jan Impacted teams Call/BriefingSLT/FLMs Selection Guidance Knowledge calls27 th Jan Selection/LMCall/Slides/Guidance material Tony Carroll Line Managers conduct 1-1 s to outline rationale, selection process and confirm Voluntary Leaver scheme 30 th Jan – 17 h Feb Impacted team members F2F meetingFLMs Line Managers to populate the selection matrix with APR and skill ratings and return to Selection Manager 17 th Feb n/aEmail spreadsheetFLMs

21. © British Telecommunications plc 21 Timeline and activities cont'd ActivityWhenAudienceMethodOwner Selection Managers to apply selection criteria to make initial decisions. 20 th Feb n/aEmail spreadsheetAndy Wood Initial selections ratified 21 th – 22 th Feb callAndy Wood/Tony Carroll Ratified list of deselected individuals collated by Selection Manager and confirmed to Senior Manager 22 h Feb n/ae-mailAndy Wood Send final selection list to 1st LMs and reiterate agreed notification process 23 h Feb LMsEmailAndy Wood LM holds F2F to confirm outcome of selection process subject to any appeals arising and confirm next steps. LM confirms completion with Selection Manager. 27 th – 28 st Feb Selected individuals F2F.. Non selected F2F ideally but phone call will be sufficient MeetingFLMs

22. © British Telecommunications plc 22 Timeline and activities cont'd ActivityWhenAudienceMethodOwner Deselected individual submits appeal against decision 29 th Feb – 1 st Mar Senior Manager Email /LetterDeselected Employee Appeal Investigation and confirm decision 2 nd Mar – 8 th Mar Deselcted people Review documentation and email decision to individual Senior Manager Outcome of selection process is confirmed in writing to all impacted people and shared with the CWU9 th Mar - 12 th Mar All impacted - people and CWU F2F meeting and email HR/ER/Senior Manager Make impacted people aware of alternative employment opportunities and next steps or move to CR 12 th – 31 st Mar Deselected people and CWU F2F meeting and email HR/Selection Manager/Line Manager

23. © British Telecommunications plc 23 Managers Pack Selection Guidelines 1-1 Meeting template Selection Matrix spreadsheet Guidance tips on conducting the meeting All of the above will be issued in readiness for commencement of 1-1s next week and further information issued as we go through the process

24. © British Telecommunications plc 24 Questions and Answers