1. 1 Irene Barkby Director of Nursing, Strategy and Governance Executive Lead for Participation

2. 2 Expertise and support in hard times Our Intent… Involving People

3. 3 Our Customers Feedback…

4. 4 Our Values…

5. 5 Our Customer Focus… Everything we do is focused on supporting Scotland’s health Endeavour to understand our customers’ needs and expectations Manage performance against what matters most to them

6. 6 Our Aim for the Day… Effective participation Quality of engagement Informed to influence Perceptions of value

7. 7 Our Approach… Small group engagement opportunities Morning Sessions 11.10am- 1.00pm Lunch 1.00pm – 1.30pm Afternoon Sessions 1.40pm- 3.30pm Plenary 3.40pm Day ends at 4.00pm

8. 8 Your Input Sought… Group discussions Identify opportunities Share local knowledge & build understanding Identify potential for value creation

9. 9