1. Janet M. Schneider Chief, Library Service James A. Haley Veterans Hospital Tampa, FL

2. Longman, Phillip The Best Care Anywhere: Why VA Health Care is Better Than Yours. Polipoint Press, 2007

3. VA’s Computerized Patient Record System (CPRS)

6.  In order to make good health-care decisions and enhance safe care, veterans and families need to be knowledgeable and informed.  Veterans are educated in self-care, receive information on their diagnosis and treatment plan, and understand any variation from recommended clinical guidelines.  Veterans have access to their electronic medical record, and may contribute to documentation in their records.  Veterans are provided decision support to understand treatment choices, including appropriate library/media resources, computer services and other technology.  Health literacy and cultural competency are considered in all education and communications to assure that learning occurs.

8. Pilot Program begun in 2001 in Tampa and Bay Pines VA Medical Centers, Florida Implementation team membership: Physicians IT staff Health information management (HIMS) specialists National program managers Librarians

11.  More driven to find information  More active in discussing health options  Family often more proactive than patients  Go to computer before print  Information/Digital literacy issues

15. My HealtheVet Secure Messaging (SM)

20.  Visibility  Professional recognition  Changing customer expectations  IT issues