1. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 1 Presenter: Johan de Waal

2. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 2 IT Monitor in Sasol Instrumentation Layer Base Control Layer Database Layer MES Layer ERP Layer

3. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 3 IT Monitor in Sasol Instrumentation Layer Base Control Layer Database Layer MES Layer ERP Layer Sasol Synfuels main IT infrastructure

4. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 4 IT Monitor in Sasol Instrumentation Layer Base Control Layer Database Layer MES Layer ERP Layer Sasol Synfuels main IT infrastructure Monitor System Performance Detect Failures Manage Service Level Agreements (SLA) with 3 rd Party Support Companies Enable Preventative Maintenance Do Capacity Planning and development

5. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 5 Hardware Applications availability response utilization IT Health Positioning IT Monitor

6. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 6 Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators (KPI) and management Positioning IT Monitor

7. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 7 Positioning IT Monitor Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators (KPI) and management Service Level Agreement

8. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 8 Positioning IT Monitor IT Monitoring & Management Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement

9. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 9 Positioning IT Monitor IT Monitoring & Management Information System Monitoring & Management Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement

10. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 10 IT Monitoring & Management Positioning IT Monitor Information System Monitoring & Management Service Level Monitoring & Management Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement

11. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 11 Positioning IT Monitor Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement Performance monitoring Trouble shooting Performance Profiling

12. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 12 Performance monitoring Trouble shooting Performance Profiling Preventative maintenance Capacity Planning Advanced Fault finding Positioning IT Monitor Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement

13. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 13 Positioning IT Monitor Performance monitoring Trouble shooting Performance Profiling Preventative maintenance Capacity Planning Advanced Fault finding Incentive based SLA management Service Optimization Hardware Applications availability response utilization IT Health Events Deviations Logbook Key performance indicators and management Service Level Agreement

14. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 14 Procedures KPI’s IT Monitoring in SLA management Governance Root Cause Analysis Report back To Customer Responsibilities SLA’s System Requirements: Maintenance Management etc. Needs analysis Development Update Development Investigate Performance Enhancement Recommendations Investigate Feedback & Input input Customer Satisfaction Investigate input System Performance Works Instructions

15. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 15 Procedures KPI’s IT Monitoring in SLA management Governance Root Cause Analysis Report back To Customer Responsibilities SLA’s System Requirements: Maintenance Management etc. Needs analysis Development Update Development Investigate Performance Enhancement Recommendations Investigate Feedback & Input input Customer Satisfaction Investigate Works Instructions

16. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 16 Monitoring of the following applications: 42 MES servers 7 SAP servers 8 SAP portal servers 2 ADS servers 37 switches 9 applications 14 LCNs MES SAPEIP… IT Monitor Proxy SAN LCN … Current IT Monitor implementation (and growing daily)

17. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 17 PI Processbook PI Datalink (Excel) SAP Portal Access to Data

18. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 18 IT Monitoring integration into Portals

19. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 19 IT Monitoring integration into Portals

20. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 20 IS Monitoring & Management - Portal

21. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 21 Operational & SLA Targets Operational & SLA Deviations IS & SLA Monitoring & Management - Portal

22. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 22 SLA Monitoring and Management - Portal

23. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 23 Infrastructure: Availability Application : Availability Response Utilization SLA Monitoring and Management - Portal

24. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 24 Case Studies Memory leak on Application Potential impact: Data loss due to application failure Plant trip on critical applications Typical Monitoring system Case Study – Memory Leak

25. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 25 Case Studies Production Portal slow response time problems Problem Detected: Slow increase in response time Settings changed Patch applied Settings changed Case Study – Response deterioration

26. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 26 Case Studies Client network path to the portal servers Benefits: Track network performance Identify bottleneck (PC, Network, Server, Application) without using expensive network instruments Do capacity planning Case Study – Bottleneck detection / Capacity Planning

27. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 27 Case Studies Application Usage monitoring Benefits: Utilization profile of any application Do capacity planning Preventative Maintenance Case Study – Application Utilization

28. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 28 Case Studies Case Study – Preventative Maintenance WAN downtime (2h 40min) due to failure Benefits: Early problem detection - preventative maintenance Minimized Downtime

29. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 29 Real-time Performance Monitoring Preventative Maintenance strategies Advanced trouble shooting and fault finding system Incentive Based Service Level Agreements (SLA), based on Key Performance indicators (KPI) Integration into Synfuels Portal as Monitoring, Fault finding, operations and Management tool Single Site-wide monitoring system Benefits thus far

30. Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 30 Questions? Q & A Questions?