2. licensing hosting development consulting support

4. >8,000 active installations https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk

5. 128 Service Desks http://www.youtube.com/watch?v=J72NtBRBgzM

6. https://www.atlassian.com/service-desk/comparison#!zendesk-vs-service-desk

7. https://www.zendesk.com/product/pricing/

8. JSD Price

9. Mobile Client https://marketplace.atlassian.com/plugins/com.almworks.pocketdesk.connector

10. IT Service Management (ITSM) HelpDesk / Incident SLA Software Release Man Configuration Man Customer & Provider Portal Problem Man Change Man

11. Search works just by Confluence Pages We need Confluence Private pages need Confluence license Knowledge Base https://www.atlassian.com/software/confluence

12. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira External or Internal?

13. https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira Colleagues

14. Customer Satisfaction https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

15. Timesheet https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

16. https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.exocet.jira-plugin-exocet-pro Escalation

17. https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin Automation

18. One POP3 = One issuetype https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.JIRA-Feedback

19. Feedback

20. Reporter https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender SLA Links Time Spent Other Issues Transitions

21. Attachments https://jira.atlassian.com/browse/JSD-43

22. Channels

23. HelpDesk for JIRA https://marketplace.atlassian.com/plugins/helpdesk.helpdesk-for-jira

24. JSD +/- Free Customers Knowledge Base Customer Portal SLA Mobile Client Expensive Agents Confluence CRM + HelpDesk ITSM Mobile Agent

25. http://www.teamlead.ru/display/MAIN/TAD+7-2015+Saint+Petersburg Teamlead Atlassian Day-7 May 27, Saint-Petersburg

26. Thank you! www.teamlead.ru