1. FPT Corporation Introduction

2. 1.1 FPT Corporation Company Name: FPT Corporation Established: 1988
Company type: Public (Listed on VNSE 12/2006)
Number of employees: 12,300+
Businesses:
Information & Communications Technology
Application software development - System Integration – I.T. services
Software Export
Telecommunications & Online Contents
IT Distribution
IT Products Manufacture
Education
Investment: Banking - Finance, Securities, Properties, Fund management
FPT Building
IT FPThip:

3. GENERAL SHAREHOLDERS MEETING IT AND TELECOMMUNICATION
1.2 FPT Corporation’s Organization Chart
GENERAL SHAREHOLDERS MEETING
BOARD OF DIRECTORS
BOARD OF MANAGEMENT
SUPERVISORY BOARD
IT AND TELECOMMUNICATION
INVESTMENT
FPT Hoalac High - tech Park Development Company Ltd.,
FPT Land Company Ltd.,
FPT City Danang Joint Stock Company
FPT Securities Joint Stock Company
Tienphong Joint Stock Commercial Bank
FPT Capital Joint Stock Company
Asset Management
FPT Entertainments and Media Company Ltd.,
FPT Telecom Joint Stock Company
FPT Online Services Joint Stock Company
FPT Information System Joint Stock Company
FPT Software Joint Stock Company
FPT Trading Joint Stock Company
FPT University
FPT Services Company Ltd.,

4. FPT Information System Corporation Introduction

5. THE REGIONAL LEADING SYSTEM INTERGRATOR
2.1 FPT-IS Overview
THE REGIONAL LEADING SYSTEM INTERGRATOR
Company name: FPT Information System Corporation (FPT IS)
Established: 1994
Headquarters: Hanoi, Vietnam
Number of employees: 2433 (as of Nov 2011)
Revenue: 16.74B JPY (as of 2011)
Capabilities:
International quality system standard:
ITIL v3, ISO9001, BS 7799
Technology resources:
MS Dynamics & Oracle ERP & SAP: 700+ (Deployment Engineers + Consultants)
Software Solution Development: 800+
System Infrastructure Consultants : 150+
System Infrastructure Deployment: 280+
Top Partner of IBM and HP
First Gold Certified Partner of Cisco and Microsoft in Vietnam
Diamond Partner of Oracle in Vietnam
First Gold Partner of Check Point in Vietnam
Strategic Partner of SAP in Asia-Pacific regionc

6. IT & System integration Services
2.2　FPT-IS Overview – Main Businesses
IT & System integration Services
Software outsourcing
ERP Services
BPO Services
Electronic Services
Telecom

7. 2.3 FPT-IS Financial Highlights

8. 2.4 FPT-IS Partnerships FPT COMPUTER NETWORK STORAGE SECURITY SOFTWARE
SPECIAL EQUIPMENT
TELECOM
FACILITIES
FPT

9. ERP Services Introduction

10. 1 3.1 FPT-IS ERP Solutions Services Choosing suitable ERP solutions
Oracle:
Oracle E-Business Suite
Oracle People Soft HRM
Oracle Hyperion
Oracle Siebel CRM
SAP:
SAP Netweaver
mySAP SCM – Business and production performance management
mySAP SRM – Relations management
mySAP PLM – Product’s life cycle management
mySAP CRM – Customers relations management
MySAP ERP
SAP Business Objects
Support For SAP Services
MS Dynamics:
AX (Axapta), NAV, SL
CRM BI
Solutions
Choosing suitable ERP solutions
ERP implementation
Software development according to specific requirements
Consulting specific solutions
Training service
Services 1
No. in Vietnam
SAP Strategic partner
USA, Japan, Middle East, Southeast Asia, Vietnam
Customers

11. 3.2 Industries Expertise Public Sector Manufacturing
Banking & Financial Services
Fast Moving Consumer Goods
Oil & Gas
Engineering
Telecommunications
Chemicals

12. 3.3 FPT Infrastructure for SAP support service
SAP Solution Manager version 7.1
Network infrastructure for remote connectivity
Test systems
Communications systems
Incident Management Systems
Back-up facilities

13. SAP SUPPORT Introduction

14. 4.1 Support Introduction Overview
Higher Business Efficiency
Business
Manage Increasing Complexity
Reduce Costs
Innovation Agility

15. 4.1 Support Introduction Overview
Protection of your mission critical operations
Fast and efficient issue handling based on Service Level Agreements in combination with continuous optimization
Solution operations best practices
Ability to drive integrated quality management and continuous improvement process with industry-verified standards
Tools to effectively manage systems
Single view and management of applications and infrastructure
Support Staff with appropriate skills to assist
Ability to diagnose and fix issues faster, within a defined SLA
Vendor accountability
Ability to update systems without issue and with full support from vendor to provide consistent support anytime, anywhere

16. 4.2 Support Offerings and Operations
SAP 
FPT
(provided by SAP)
Mission Critical Support (SLA on 24x7 escalation support and processing of priority 1 incidents out of FPT’ office hours, escalation interface through support advisor)
Product Support (Level 3)
SAP Solution Manager, enterprise edition
Integration into SAP’s Global Support backbone (= SolMan connection to SAP’s backbone)
Run SAP Methodology
E2E Solution Operations standards
Partner Enablement & Certification (3 roadmaps)

17. 4.2 support offerings and operations
FPT  Customers
(provided by FPT)
Mandatory (= all SME segments)
Base level support
Setup Service (“initial assessment“)
Message processing (level 1 & 2)
Quality Management & Application Lifecycle Planning
Updates, corrections & legal changes (EhP, SP)
SLA provisioning
Enterprise Support Report
Optional
Packaged / Advanced support
Application Management
Business Process Monitoring

18. 4.2 Support Offerings and Operations (Cont)
SAP  Customers
(provided by SAP)
Technical Quality Checks:
Proactive:
Choice of one of the following services
GoingLive Check
SAP GoingLive Functional Upgrade Check
SAP OS/DB Migration
Reactive (after SAP analysis)
i.e. Business Process Perf. Optimization, Data Volume Management, Security Optimization,Technical Performance Optimization Database etc.
i.e. Upgrade Assessment

19. 4.3 Benefits For Customers
Additional business benefits
Extended usage of 4.6 and 4.7 ERP solutions plus new
Only system enhancements with additional business benefit
Reduction of complexity costs
Rest standardization / conformity of essential customer enhancements
Acceleration of innovation cycle
Continuous innovation of solution
Reduced test effort at process changes

20. 4.3 Benefits For Customers
Increase of reliability
Avoidance of critical situations
Holistic quality assurance with each change
Faster issue support during critical situations
Faster identification of critical situations
Fast access on experts and support
Faster identification of root cause (beyond SAP standard)
Foreseeable recovery times at critical situations

21. Reference Materials 4.4 Reference Materials
Support Offering and Process.ppt
Support Process and Procedures.xls
SAP Standard Support Agreement.docx
SAP Enterprise Support Agreement.docx
Service levels.docx

22. Q
&
Q U E S T I O N S
A N S W E R S A

23. Thank You !

24. Contact us THE LEADING SYSTEM INTEGRATOR IN VIETNAM SUCCEED TOGETHER
HEAD OFFICE:
101 Lang Ha Street, Ha Noi, Viet Nam
Tel: (84–4) * Fax: (84–4)
Website:
HCMC BRANCH:
153 Nguyen Dinh Chieu Street, District 3, HCMC, Vietnam. 
Tel: (84–8) * Fax: (84–8)