1. Experiencethe difference STRATEGY ▪ CONSULTING ▪ SUPPORT Experience STRATEGY ▪ CONSULTING ▪ SUPPORT the difference STRATEGY ▪ CONSULTING ▪ SUPPORT Experience Nicholas Corrigan UK Premier Director

2. STRATEGY ▪ CONSULTING ▪ SUPPORT The Evolution of Premier Incidents Management “Premier Support” Brand Launched Break-fix Business Value Outcomes Service Delivery Management Operations Consulting Premier Mission Critical Developer Support Remediation Field Engineering Proactive 19902000TODAY INCIDENTS FIXED PRICE / SLA / HOURS HOURS $100M $2B

3. STRATEGY ▪ CONSULTING ▪ SUPPORT Fixed Standard Ultimate Custom Enhancements Options Dedicated Support Engineer Partner Special programs help partners build business Third-tier Support Developer Support Solution Support Monthly Hotfix Report Custom Support Operations Consulting The Configuration of the Premier Service

4. STRATEGY ▪ CONSULTING ▪ SUPPORT Fixed Standard Ultimate Custom Enhancements Options Dedicated Support Engineer Partner Special programs help partners build business Third-tier Support Developer Support Solution Support Monthly Hotfix Report Custom Support Operations Consulting The Configuration of the Premier Service

5. STRATEGY ▪ CONSULTING ▪ SUPPORT Customised Premier

6. STRATEGY ▪ CONSULTING ▪ SUPPORT Customised Premier Support

7. STRATEGY ▪ CONSULTING ▪ SUPPORT Customised Premier Support

8. STRATEGY ▪ CONSULTING ▪ SUPPORT Customised Premier Support Technical Account Manager Break/Fix Engineering Operations Consulting Dedicated Engineering Developer Support Proactive Offerings Enterprise Architecture Microsoft Consulting Services Solution Support and Mission Critical

9. STRATEGY ▪ CONSULTING ▪ SUPPORT Premier Technical Account Manager Engagement Maturity

10. STRATEGY ▪ CONSULTING ▪ SUPPORT Azure Hosted Workshops

11. STRATEGY ▪ CONSULTING ▪ SUPPORT Premier Mission Critical

12. STRATEGY ▪ CONSULTING ▪ SUPPORT Premier Mission Critical: Solution Based Support “The combination of a Solution Engineer who knows the environment, a hotfix list, and architectural reviews helps protect us from critical situations like those that we have previously experienced.” “We love that the Solution Engineer knows the environment and gets in contact with the escalation engineers and product teams during the escalation process.”

13. STRATEGY ▪ CONSULTING ▪ SUPPORT Premier Mission Critical Contract Review

14. STRATEGY ▪ CONSULTING ▪ SUPPORT Third Tier Support

15. STRATEGY ▪ CONSULTING ▪ SUPPORT Comparison

16. STRATEGY ▪ CONSULTING ▪ SUPPORT Third Tier Support Expedite problem resolution for complex issues by giving access to a Microsoft third-tier Support Engineer. Direct access via call routing to a Microsoft third-tier Support Engineer who has in-depth expertise in the specific Microsoft technology that you are having issues with. Receive the deepest insight available into the Microsoft products and technologies.

17. STRATEGY ▪ CONSULTING ▪ SUPPORT Experiencethe difference STRATEGY ▪ CONSULTING ▪ SUPPORT Experiencethe difference Nicholas Corrigan UK Premier Director