1. Albion Managed Services

2.  Introduction to Managed Services  About Albion  IT Infrastructure Management Issues  Business & Operational Value  Managed Services Solution from Albion  Implementation & Roll-out  Managed Services Roadmap Agenda

3. 100% Onsite 100% Offsite 0% Onsite 0% Offsite Traditional ITO/FM Managed Services Decentralized Management Centralized Management Managed Services Approach Managed Services vs. Traditional ITO / FM

4.  Knowledge Base  Incidence diagnosis  Root Cause analysis  Quicker Response  Response Planning  Certified Resources  Single Vendor Management Managed Services Provide Agility Incident Response Analyse Contain Eliminate Restore Lessons PolicyRefine Policy Continuous Monitoring T-1T 0T 1 T 3T 4T N Communicate

5.  Your business gets disrupted when your IT environment has issues.  You want your infrastructure to be live monitored 24x7x365 but you have resource constraints.  Your employee and business productivity gets impacted when your systems do not perform well.  You spend more time and money reacting to IT issues than you would like to.  You outgrow something, and then have to react quickly and painfully to recover.  Your server crashed because the hard disk filled up.  You want to adapt a new technology but you don’t have trained resources.  You face productivity problems due to newly installed software / patches.  You get complaints about poor performance, and you have no idea where to start looking. IT Infrastructure Management Issues

6.  Better Incidence Response & Availability  Best Practices  Quick troubleshooting  Knowledge base  Higher Availability  Efficient Security Operations Support  Availability of qualified resources  Infrastructure protection  Well defined processes  24x7x365 Monitoring  Vendor Management  Managed People, Process, Technology Albion Managed Services Operational Value

7.  Business Benefits  Lower Operational Cost  Predictable Cost Modelling  Leverage of Industry Best Practices  Business Focused Metrics Dashboard & Portal  Reduced Total Cost of Ownership  Value Proposition  Increased Quality of Service Delivery  Improved Management of IT Infrastructure  Access top best IT experts  Decreased Business Risk  Guaranteed Service Backed SLA  Compliance Audit Trails and Detailed Reporting Albion Managed Services Business Value

8. Scope of Management & Value

9. Albion Managed Services Framework

10. Breadth of Monitoring and Management Capabilities Component TypeManagement Scope Web ServersApache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server, Oracle Http Web Application ServersWebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise ApplicationsSAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database ServersOracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Voice and Contact CenterAvaya, Cisco, ININ, Asterisk, Soft Phones, VoIP, Dialer Servers, Dial Plans, IVR Terminal ServersMicrosoft Terminal Server, Citrix XenApp Network DevicesCisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator, Juniper Microsoft ApplicationsActive Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server, MS Proxy server, MS File server, ISA Proxy server Storage (SAN)IBM, HP, EMC, Cisco, McData Switches FirewallsSonicwall, Cisco ASA, Check Point Firewall –1, Cisco PIX, Juniper Netscreen Email ServersMicrosoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail, Vmware Zimbra Messaging ServersMSMQ, IBM MQ, FioranoMQ server OthersFTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP.NET server, IBM Blade Center, HP Blade Servers Operating SystemsWindows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 Virtualization PlatformsVMware vSphere, Citrix Xen Server, Solaris Zones/LDOMs, Microsoft Virtual Server VDI Connection BrokersCitrix XenDesktop, VMware View, Leostream CB

11. Albion Monitoring & Management Process – Stage 1 Customer Private Network Operational SLA’s Albion NOC Monitor

12. Albion Monitoring & Management Process – Stage 2 Customer Private Network Alert or Run Book Process Drill-Down Diagnosis Customer or Service Desk Escalation / Request Customer Contact Update Portal EVENT OCCURS Albion NOC Monitor

13. Albion Monitoring & Management Process – Stage 3 Customer Private Network Identify Root Cause, Test, and Remediate Validate Resolution Customer Survey Update Portal Record and Report Albion NOC

14. Albion Monitoring & Management Process – Stage 4 Monitor Customer Private Network Operational SLA’s Maintain Transparency Self-Help Portal Albion NOC

15. Implementation and Roll-out Strategy Transformation Optimization Due Diligence Steady State Transition Plan

16. Risk Analysis Matrix High Medium Low MediumHigh Area of Major Concern Severity of Consequence Probability of Likelihood Focus on High Risk Areas

17. Plan Your Requirement For Managed Services

18. Holistic Implementation Process Technology People SLA 24x7x365 Industry Best Practices ITIL based processes Data Center Best Practices Latest Monitoring tools State of the Art knowledge base Secure technology Certified and Trained Staff Technical Experts Cross Training Onsite and Offsite

19. Portal Metrics

21. Albion Services Portfolio

22. YearAward/AchievementAward 2013Channel World Hall of Fame 2013Channel world Premier World 100 Award for taking bold initiatives in a challenging and competitive business environment 2012CRN Best Cloud Service Provider Award Nationally 2012Channel World - EMC Cloud Champion Award 2011CRN Best Cloud Service Provider Award Albion – Awards & Recognitions

23. http://www.albionms.com http://albionglobal.com/managed-services service.delivery@albionglobal.com ms@albionglobal.com Questions