1. Building Duke University Libraries’ eReaders Collection Aisha Harvey, Nancy Gibbs, Natalie Sommerville Charleston Conference, November 4, 2010 1 Building Duke Libraries eReaders Collection Copyright 11/2010

2. Purpose  Provide a way for patrons to interact with new and emerging book and information technologies  Increase access to high-demand titles  We began with 18 Kindles and then added an additional 6 Kindles and 15 Nooks.  Providing many books available to users at a fraction of the cost of a popular print book. 2 Building Duke Libraries eReaders Collection Copyright 11/2010

3. Titles per device  One purchased Kindle title can be loaded on up to 6 Kindles.  One purchased Nook title can be loaded on to as many Nooks as we own.  Not all Kindle titles are also available for Nooks. 3 Building Duke Libraries eReaders Collection Copyright 11/2010

4. Selection Criteria  Highest-circulation titles in Perkins’ New & Noteworthy and Current Literature collection (titles that have circulated more than 15 times)  Titles in these collections with more than 3 hold requests  Newly published titles in high demand (e.g. The Lost Symbol)  Patron purchase suggestions 4 Building Duke Libraries eReaders Collection Copyright 11/2010

5. Marketing and Selection http://library.duke.edu/ereaders/index.html http://library.duke.edu/ereaders/index.html 5 Building Duke Libraries eReaders Collection Copyright 11/2010

6. Acquisitions 6 Building Duke Libraries eReaders Collection Copyright 11/2010

7. Purchasing eReader Titles  Required a new workflow different from standard processes.  Workflow is different for each of the devices.  Amazon and Barnes & Noble only allowed purchases by credit card.  eReaders not password protected. 7 Building Duke Libraries eReaders Collection Copyright 11/2010

8. Controlling Purchasing Process for Kindles  Register Kindle each time device returned and de-register when checked out.  Continual re-keying of account information  Acquisitions staff cannot purchase titles while Kindle on loan.  Prevents patron from purchasing titles.  Enter credit card information at time of purchase and remove immediately.  Minimal keying to enter credit card number.  Acquisitions staff can purchase titles at any time.  Very slight risk that library patrons can purchase titles while credit card information in system. Option 1: Registering/De-registering Option 2: Re-entering credit card information 8 Building Duke Libraries eReaders Collection Copyright 11/2010

9. Controlling Purchasing Process for Nooks  Re-add credit card info  Purchase 1 title per group of Nooks  Download and open title on all devices  Remove the credit card information  Make one employee default credit card holder  Purchase 1 title per group of Nooks  Device must be opened multiple times to ensure all titles are available  Remove the credit card information Option 1Option 2 9 Building Duke Libraries eReaders Collection Copyright 11/2010

10. Purchasing and Downloading Titles 10 Building Duke Libraries eReaders Collection Copyright 11/2010

11. Three circulation points Training staff Holds, renewals, etc A quick note about Circulation 11 Building Duke Libraries eReaders Collection Copyright 11/2010

12. Tech Support by Acq staff  FAQ for devices  Airport man  Burnt cases  New cords, covers  Total wipeouts  Questions from afar  PDF’s 12 Building Duke Libraries eReaders Collection Copyright 11/2010

13. Problem with titles per POD  Lost permissions from publishers created loss of access to titles in the pod.  How Amazon took away that one lost access per pod was willy-nilly! 13 Building Duke Libraries eReaders Collection Copyright 11/2010

14. Biggest issue lately - TAXES  Both charge taxes on purchases depending upon the publisher. Fine for individuals - not for institutions  What to look for at the Amazon site: “The price was set by the publisher” Example Freedom by Jonathan Franzen  Some institutions have asked their libraries not to order from Amazon because of this hassle 14 Building Duke Libraries eReaders Collection Copyright 11/2010

15. Cataloging 15 Building Duke Libraries eReaders Collection Copyright 11/2010

16. Background  Over a two-month roll-out period, Duke University Libraries cataloged 75 titles for Amazon.com Kindles. Since then:  83 new titles have been added  A subset of Kindle titles have been added to Barnes & Noble Nooks 16 Building Duke Libraries eReaders Collection Copyright 11/2010

17. Discovery, discovery, discovery  Marketing  Resources intentionally selected by subject librarians  Ease of management and reporting  Contribution to the wider cataloging community 17 Building Duke Libraries eReaders Collection Copyright 11/2010

18. Standardization  Adherence to national cataloging standards  Working models  Use existing workflows/ functionality where possible  Standardization is the prerequisite for scalability 18 Building Duke Libraries eReaders Collection Copyright 11/2010

19. Scalability  Work with colleagues to create a sustainable workflow  Identify an expert to manage workflow while the numbers are small 19 Building Duke Libraries eReaders Collection Copyright 11/2010

20. Scalability continued Building Duke Libraries eReaders Collection Copyright 11/2010 20 DEVICE RECORD Call Number Location Circulation Policies Title Level Record Title Level Record Title Level Record

21. Scalability continued 21 Building Duke Libraries eReaders Collection Copyright 11/2010

22. Challenges  Cataloging content without a chief source of information  Most ereader titles require original cataloging  Scalability is possible, but integration into general workflow more difficult 22 Building Duke Libraries eReaders Collection Copyright 11/2010

23. Challenges continued  Most ereader titles required original cataloging  Example: out of 75 titles cataloged for the initial pilot, only 5 titles matched copy cataloging guidelines  This percentage has held true in the 9 months since the pilot  Scalability is possible, but integration into the general Cataloging and Metadata Services workflow Building Duke Libraries eReaders Collection Copyright 11/2010 23

24. 24 Building Duke Libraries eReaders Collection Copyright 11/2010

25. Next Steps  New title requests through askeReaders@duke.edu askeReaders@duke.edu  Review success of project and determine if additional/different devices should be purchased. What is affect of workflows on this project? 25 Building Duke Libraries eReaders Collection Copyright 11/2010

26. For further information Aisha Harvey aisha.harvey@duke.edu Nancy Gibbs nancy.gibbs@duke.edu Natalie Sommerville natalie.sommerville@duke.edu Building Duke Libraries eReaders Collection Copyright 11/2010 26