1. Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and Your Brand Experience!

2. © $ ®

3. Conflict

4.  Dealing with Conflict  Having Difficult Conversations  Outcome: ◦ Build Trust ◦ Build a Strong Team!

5. Positive Impact with: Clients Partners Vendors And yes… family

7. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Stop the Drama! 5. Define data and metrics for success

8.  Tool #2  Be KIND instead of “trying to be nice”

10. Love Fear The Action taken (in or out of Balance)

11. Love Fear Trying to be “Nice”

12. Love Fear Being Kind Trying to be “Nice”

13.  Tool #3:  BE clear about:  WHY we are…  What we do  How WE do “it”

15. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Stop the Drama! 5. Define data and metrics for success In all, use and create: Safe Space ©

16.  Track Data; be aware of meaning- making  My truth, my experience  Intention / Impact  Inside out/outside in  7-45-48  Moose in the room!  Confidentiality  Make “I” statements

17. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Stop the Drama! 5. Define data and metrics for success In all, use and create: Safe Space ©

18.  Track Data; be aware of meaning- making  My Truth, My Experience  Intention / Impact  Inside out/Outside in  7-45-48  Moose in the room!  Confidentiality  And… Make “I” statements

19. Experience: ____________ Who’s Truth Is It?....

20.  Track Data; be aware of meaning- making  My Truth, My Experience  Intention / Impact  Inside out/Outside in  7-45-48  Moose in the room!  Confidentiality  Make “I” statements

22.  Think of a person in your organization or that you know that is an: “A+ player” (Define this person in 2 sentences)  Think of a person in your organization or that you know that is a “C player” (Define this person in 2 sentences)

24. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Stop the Drama! 5. Define data and metrics for success In all, use and create: Safe Space ©

25.  Red Sox – Yankees  The Beach – The Mountains  Union – No Union  Etc.

26. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Beware: the “quick sand” of Drama! 5. Define data and metrics for success In all, use and create: Safe Space ©

27. Check: Google: Stephen Karpman, Ph.D. Tool #5:

28. C/P V R All three positions are inauthentic! Responds to the past  Childhood decisions  Parental images taken in Not responding to the present  Not here  Not now Karpman’s Drama Triangle1UP 1 Down

29. Breaking up the “Game” Recognize the game, recognize the shift! Stay in Breath from the belly… Stop playing the role (V, R, P/C) Remember Safe Space, Purpose & Values are in place. Stay Equal, stop discounting yourself or the other person Stay in the present, not the past or future Be Direct Stay with Data, not meaning making Walk away

30. Drama!!! Am I in drama? Ha! Drama! stop! I’m in drama, interesting… Stop. Drama is rare The Miick Companies, LLC ©2008, 2012

31. 1. Think of someone in the company that "annoys" you. 2. Are you in a drama cycle with this person? 3. If no, are you sure? 4. If yes, what is the game/racket? 5. How can you stop playing this game? 6. What can you learn from this person?

32.  Track Data; be aware of meaning- making  My truth, my experience  Intention / Impact  Inside out/outside in  7-45-48  Moose in the room!  Confidentiality  And… Make “I” statements

33. Trust: Confidentiality, Truths, Experience, Data, Values Lived

38.  Lack of Trust  Lack of Ownership of Results  Fear of Conflict  Lack of Commitment to Plans & Actions  Lack of Accountability (to Plans) Patrick Lencioni Trust: Confidentiality, Truths, Experience, Data, Values Lived

39. 1. Have the real desire to find resolution 2. Acknowledge multiple truths 3. Find the place you can “Join” 4. Stop the Drama! 5. Define data and metrics for success

40.  Track Data; be aware of meaning- making  My truth, my experience  Intention / Impact  Inside out/outside in  7-45-48  Moose in the room!  Confidentiality  Make “I” statements

41. I We Us Our Vs. You They Them Their

42. If “I” am in the “circle”: We; Each of us; All of us; Any of us If “I” am in the “circle”: We; Each of us; All of us; Any of us X Collective ‘I’ statement

43. If “I” am in the “circle”: We; Each of us; All of us; Any of us If “I” am in the “circle”: We; Each of us; All of us; Any of us X If “I” am outside “circle”: Each of you All of you Any of you You If “I” am outside “circle”: Each of you All of you Any of you You X

44. If “I” am in the “circle”: We; Each of us; All of us; Any of us If “I” am in the “circle”: We; Each of us; All of us; Any of us X If “I” am outside “circle”: Each of you All of you Any of you You If “I” am outside “circle”: Each of you All of you Any of you You X

45. If I am in the “circle”: We; Each of us; All of us; Any of us If I am in the “circle”: We; Each of us; All of us; Any of us X I am outside “circle” X “He Says You Have To… “ “They say … you… “

46.  Track Data; be aware of meaning- making  My truth, my experience  Intention / Impact  Inside out/outside in  7-45-48  Moose in the room!  Confidentiality  And… Make “I” statements

47.  Have the real desire to find resolution  Acknowledge multiple truths  Find the place you can “Join”  Stop the Drama!  Define data and metrics for success In all, use and create: Safe Space ©

48. ◦ Human Performance, Behaviors ◦ Days, Hours ◦ Location ◦ Dollars, %’s ◦ Communication… ◦ Etc.

49.  Track Data; be aware of meaning- making  My truth, my experience  Intention / Impact  Inside out/outside in  7-45-48  Moose in the room!  Confidentiality  And… Make “I” statements

50. Recognize 5 Criterion BE Kind… Know your WHY, WHAT & HOW Use Safe Space © Drama Triangle

51. ◦ For More Information: Rudy Miick, CMC, FCSI rudy@miick.com www.miick.com or call: 303-413-0400