1. Partners in improving local health Unclassified 111 Update Regional Strategy and Futures Programme Pilots By Emma Gordon emma.gordon5@nhs.net

2. Partners in improving local health Regional Strategy Document NHS Confidential / Protect / Unclassified - Slide 2

3. Partners in improving local health Regional Strategy Regional Urgent Care Strategy Documents 2013-2014 NHS 111 Commissioning Standards Document June 2014 Transforming Urgent and Emergency Care Services in England - Urgent and Emergency Care Review - Nov 2013 Unclassified

4. Partners in improving local health Regional Strategy Appointment booking Access to clinical information Service and systems integration Digital and online content Access to wider range of professionals Maximise effectiveness of the Directory of Services (DOS). Unclassified

5. Partners in improving local health Appointment Booking Currently booking into the following: –CDD Urgent Care Centres –NDUC OOHs GP Service –Sunderland Urgent Care Centres Piloting booking: –GP Practices (SystmOne) Development and Testing: –GP Practices (EMIS Web) Unclassified

6. Partners in improving local health Appointment Booking cont. Potential to expand into: –Minor Injury Units –Walk in Centres –Emergency Departments –Dentists Unclassified

7. Partners in improving local health Access to wider range of professionals Additional clinical resource within the NEAS contact centre to: –Filter low acuity calls to manage in-house –Identify alternative pathways Mental Health Clinician within Contact Centre –Support management of these patients calling 111 and 999 –Work with Crisis Teams to target resource Unclassified

8. Partners in improving local health Directory of Services (DOS) Key to referring to alternative services Can provide data around service utilisation and demand Current Development Work –Increasing utilisation of Pharmacies –Expanding DOS wider than 111 (online and mobile DOS) Unclassified

9. Partners in improving local health NHS 111 Futures Programme Unclassified Phase 2 Pilots

10. Partners in improving local health Phase 2 Pilots NECS has won a joint bid to support NHS England in the selection, delivery and evaluation of a number of national pilots with a focus on innovation within 111. Bringing the North East back into focus as a leading and innovative provide of 111. Unclassified

11. Partners in improving local health Phase 2 Pilots – Pilot Areas Wider access to clinicians and specialist professionals Bespoke improvements for specific patient groups Development of the NHS 111 digital service Exploring the value of real-time biometric patient information Unclassified

12. Partners in improving local health Any questions? Unclassified