2. Who are we? We are one of the largest locally owned staffing firms with offices in Syracuse, Rochester and Buffalo* Since 2001 we have placed 1000s of staff into great positions Our Premiere Clients: UofR, RIT, RCSD, Paychex, Wegmans, UCB, Direct2Market

3. The Employment Store General Office – Administrative, Book-keepers, Accounting, HR, Reception, Clerical, CSR, Data Entry, Call Center, Legal Assistants, Banking Medical Office – Secretaries, Front Office, Billers, Transcription Selected Trades – Culinary Arts, Custodial, Patient Transport, Parking Attendants, Distribution

4. General Business Skills Writing for Business Reading for Business Business Math Deductive Reasoning Customer Service Skills Other Soft Skills Business Web Research

5. General Business Skills Writing for Business – Ability to compose proper emails for business – Ability to write simple business letters and memos – Concise but accurate documentation into databases etc

6. General Business Skills Reading for Business – Reading and interpreting customer letters and emails – Reading manuals and policy documents – Reading web sites to gather information on topics

7. General Business Skills Business Math – Ability to calculate simple percentages – Ability to add and subtract with excel or other spread sheets – Ability to deductively determine if a number looks way off

8. General Business Skills Deductive Reasoning – Ability to connect concepts – If this is true than that should result in

9. General Business Skills Customer Service Skills – Written customer communications – Especially email – Spoken customer service Command of language Use of tone Soft Skills

10. General Business Skills Other Soft Skills – Interpersonal with co-workers – Interpersonal with managers – Interpersonal with customers

11. General Business Skills Web Based Research – Researching competitors – Researching suppliers – Researching topics or laws – Researching contact names

12. Software Skills Microsoft Suite Business Web Surfing Book-keeping Systems Database Email Usage

13. Software Skills Knowledge of Microsoft Suite – Word: Create & save documents, some formatting, spellchecking, etc. – Excel: Create & save spreadsheets, basic formulas, basic formatting, data entry – Outlook: Writing emails, calendaring, attachments, finding info – Powerpoint and Access nice but not needed

14. Software Skills Advanced MS Office Skills – More proficiency with Excel – Advance formulas – Mail Merging – Access work

15. Software Skills Business Web Surfing – Methods of research – Picking and refining key words – Finding contact info – Business social networks?

16. Software Skills Email Usage – Proper email formats – Proper email grammar – How to send, receive, and save email – Attachments

17. Software Skills Basic Book-keeping Systems – Quickbooks – Entering Data – AP vs. AR – Running reports – Adding clients, vendors

18. Software Skills Database Usage – Data entry – Data sorting – Creating reports – Exporting/Importing data

19. Job Application Process Online Applications Online Testing Reference Checks Crim, Drug, and other Screens The Interview How To Find Job Listings Resume/Application Accuracy Clean Up Contact Forms

20. Job Application Process Online Applications – Virtually all business are moving to online applications – Why – If given the choice what to choose – Completeness and Accuracy Count

21. Job Application Process Online Testing – Proveit.com or others – General Tests – Software Tests – Job/Industry Specific Testing – Personality Profiles – Paper or Practical Test

22. Job Application Process Reference Checks – Professional vs. Personal – Having Contact Information – Use of Teachers

23. Job Application Process Crim, Drug, and other Screens – Increasing Use of Screens – Accuracy and Honesty is Key – Why Credit Checks

24. Job Application Process The Interview – Anecdotal Info is Best – Make, Save, or Cost Argument – Practice and Improve – Mock Interviewing is Best – Memorize Resume and Application – Know Reference Info

25. Job Application Process How To Find Job Listings – This Is Very Important – Navigating Online Job Boards – Importance of Being Thorough – Freshness Dating – Monster.com Is Barely the Tip… – Why is Careerbuilder More Important Here?

26. Job Application Process Resume/Application Accuracy – Do These Documents Line Up – If Not, Why – Dates, Dates, Dates – Attestation Importance (Disclosure)

27. Job Application Process Contact Method Red Flags – Email Address – What Do They Say? – Voice Mail / Answering Machines – MySpace, FaceBook, Twitter, etc.

28. General Tips For Business Respect and Authority Issues Personal Communication Tips Soft Skills Learning On The Job Learning By Google/Wiki/Other

29. For more information visit us at www.employmentstore.com