1. the Video series

3. One of the most critical areas for any trucking company is retention and the high cost of driver turnover. Average cost $7,000 - $10,000+

4. Too many companies chasing too few qualified drivers. Pool of qualified drivers will continue to get smaller and smaller. Drivers today have become almost recruitment proof. Turnover causes recruiting and recruiting causes turnover.

5. Scope and Severity CSA makes driver recruiting more challenging, and because of CSA, companies have to look at 40% more applicants to find a qualified driver than before. A good reason to spend money on driver retention rather than driver recruiting.

6. In trucking, the one relationship that stands at the very center – the middle of everything else – is the DISPATCHER/DRIVER RELATIONSHIP This relationship makes or breaks the whole trucking process.

7. And what we need to be reminded of daily, is to re-build our entire organization around: Understanding Serving Assisting Supporting Helping That Dispatcher/Driver Relationship

8. The dispatcher is the person who knows, manages, and deals with the driver on a day-to- day, trip-to-trip, load-to-load, and road-to- home basis. The dispatcher is the key player in your entire company.

9. A good dispatcher is the best recruiter you have! Drivers hear about you from other drivers because of their relationship with their dispatcher.

10. Dispatchers need to be trained and developed into one of the most talented people in any trucking company. Helps dispatchers learn, practice and understand their role as the keeper and manager of a trucking company’s greatest asset - its drivers.

11. Dispatchers today must be proficient in: The trucking business Load management skills Human relations Conflict resolution Anger management Trust and respect Leadership skills Generational understanding Perception management Interdepartmental responsibilities Managing expectations

12. Comprehensive 52-week video program to help you: Retain your drivers and avoid high turnover costs. Focus on dispatcher training. Beneficial to everyone in the organization that talks to their truck drivers. First class way to teach new people not previously exposed to trucking all about the trucking business in general.

14. Short training videos, five minutes or less. Scheduled weekly (52 videos in the current series). Use for review and to refresh techniques when issues arise.

15. Deliver Dan Baker's training on an efficient, consistent, cost-effective, web-based platform. Ongoing remedial training through Infinit-i is the most effective way to change your dispatchers' behavior. Bridge communication gaps. Protect your company from the high cost of driver turnover. Increase dispatcher and employee efficiencies. Overall improvement to your bottom line.

22. Time Stamped Time Stamped 3 rd party validated 3 rd party validated Multiple choice or Multiple choice or True/False True/False (Date and time)

24. Each company is provided their own personal customer service representative (CSR)! CSR services range from assisting customers in the correct use of our products, including planning, implementation, training, trouble shooting, maintenance, alerts on new features, functions and video content, and much more!

25. All office employees should go through this program in order to create a company-wide culture of retention. Program should be mandated by executive management. The level of executive commitment is the most critical aspect of any driver retention effort. That commitment must come from the executive management of the company.

26. Nationally known speaker, teacher and consultant to the trucking industry. Dedicates the majority of his time, effort and interest toward helping truckers make sense out of their very complicated, complex world. As a senior statesman of driver issues, people listen to what he has to say.

27. Experience throughout the U.S. and Canada, working with over 300 trucking companies of all sizes and types. Dan speaks at meetings and gatherings like driver safety meetings, award dinners, state and national conventions, and in-company seminars. Dan created this video series with his wit, experience and knowledge; now everyone can easily and affordably begin to retain and attract the very best dispatchers and truck drivers.

28.  Increase driver retention  Increase dispatcher retention  Reduce recruiting expenses  Reduce driver turnover by 10 – 30%  Improve dispatcher/driver relationships  Increase dispatcher productivity and efficiency  Create a driver retention culture  Help your company to win the driver shortage battle