1. Page 1© Copyright 2011 Deloitte Online online Copyright 2012 | 4 Future Directions Brainstorm (1:45pm-2:25pm) Andrea Przybylski, Deloitte Consulting 23 May 2012

2. Page 2© Copyright 2011 Deloitte Online online MUSA ‘Future Directions’ Brainstorm 20 10 Copyright 2012 | 4 Objective: Determine what users want from the User Group, what currently works well and doesn’t and where the User Group should be headed in the future. Activity Instructions 1.Divide into groups of 8 (a facilitator is assigned to each group) 2.Break into groups and assign a scribe and spokesperson 3.Brainstorm ideas to improve the User Group Quarterly session using the ‘Continue, Stop, Start’ technique (20mins) 4.Regroup at 2:05pm room and spokesperson to spend 2-4mins to go through main ideas (20mins) 5.Suggestions will be consolidated and feedback provided back to the group

3. Page 3© Copyright 2011 Deloitte Online online Ground Rules for Effective Brainstorming Copyright 2012 | 4 1.Defer Judgment - there is no such thing as a bad idea! 2.Everyone Participates – respect each others time to speak 3.High Energy and Faster is Better 4.Encourage Wild Ideas 5.Build on Each Other’s Ideas 6.Keep on Track and Time 7.Foster Short Discussions 8.Capture Everything 9.Organize and Filter AFTER the Brainstorm

4. Page 4© Copyright 2011 Deloitte Online online Meet your facilitators Copyright 2012 | 4 Sabrina Lieberenz Snr Technology Consultant Chris Henderson EIM Consulting Director Mike Millard Digital Consulting Manager Nick Tai Digital Consulting Manager Joanne Rowe Technology Advisory Manager Paul Johnson Strategy & Operations Manager Alicia Dudek User Experience Consultant Andrea Przybylski Digital Consulting Director

5. Page 5© Copyright 2011 Deloitte Online online Facilitators Responsibilities Copyright 2012 | 4 Keep conversation flowing and encourage ideas (Do they prefer collaboration vs presented to? What do they like at other events, conferences, user groups they attend?) Remember silence is ok (sometimes people are processing their thoughts) Be careful to offer your opinions Enforcer of the ground rules Time keeper and reminder

6. Page 6© Copyright 2011 Deloitte Online online 40 Thank you for your time, your ideas, and your participation. Copyright 2012 | 10