1. Moving to Performance Support via a Single Source Content Management System Maria Leggett @maria_leggett www.linkedin.com/in/marialeggett/ http://contlearning.com

2. Materials/Contact Additional Material Download http://contlearning.com Full PPT Presentation InfoPath Template Sample Schema Implementation Plan Contact @maria_leggett http://www.linkedin.com/in/marialeggett/ http://contlearning.com 2

3. You Know the Story… 3 “We’re launching XYZ Product next month.” “We need training.” “Our documentation is not ready yet.” “When will you have training ready?”

4. Learning Support at Time Warner Cable 4 Learning & Development

5. Time Warner Cable 5 Second Largest Cable Company in the U.S. Over 15 Million Customers in 29 States Three Lines of Business: Residential Business Class Media Employees 50,000 Second Largest Cable Company in the U.S. Over 15 Million Customers in 29 States Three Lines of Business: Residential Business Class Media Employees 50,000

6. Time Warner Cable 6 Instructor-led Training Virtual Instructor-Led Training eLearning Courses Huddles Job Aids/Reference Guides Video Performance Support Mobile App Embedded System Support Instructor-led Training Virtual Instructor-Led Training eLearning Courses Huddles Job Aids/Reference Guides Video Performance Support Mobile App Embedded System Support

7. Learning Products 7 359 Employee-Impacting Training Initiatives in 2013 1042 Deliverables

8. Learning Design & Development Process 8

9. 9

10. Design Materials Process 10 Create design documents from provided source documentation Create facilitator guide, participant guide and performance support materials Create assessment and presentation deck

11. Before Single Source Design 11 Instructor- Led Training Virtual ILT eLearning Performance Support Mobile Facilitator Guides Participant Guides Assessments Web-Based Courses Job Aids Huddle Guides Mobile Devices Reference Guides Multiple Modalities Multiple Outputs

12. Learning Design & Development Process 12

13. After Single Source Design 13 Assessments Web-Based Courses Job Aids Huddle Guides Mobile Devices Reference Guides Facilitator Guides Participant Guides

14. Why Single Source Development? Reduces development time Reduces costs Provides a consistent and structural approach to design and development Separates content from presentation Allows for reusability/portability to other applications 14 Key Driver: Make materials as economic as possible while delivering effective training

15. Case Study Designing Your Single Source Strategy Step 1: Learning Modalities Learning Materials 15

16. Filtering Content 16 Project Documentation Design Document ILT /VILT Materials Job Aids eLearning LMS Mobile/Portals Knowledge Management Object Reusable ObjectsDeliverables/ModalitiesDelivery Locations Business Rules

17. Case Study Designing Your Single Source Strategy Step 1: Learning Modalities Learning Materials Step 2: Define Learning Content Structure/Learning Object Determine Shared Content Areas & Authors 17

18. InfoPath 18 Part of the Microsoft Office Looks similar to Microsoft Word Collects and distributes form information with no programming Information collected is reusable because content is collected in XML format Create multiple views of the information for different tasks or people

19. InfoPath Views 19 XML Data Source Document XSLT XHTML View XHTML View Transformations Result Documents

20. Case Study Designing Your Single Source Strategy Step 1: Learning Modalities Learning Materials Step 2: Define Learning Content Structure/Learning Object Determine Shared Content Areas & Authors Step 3: Content Views 20

21. Filtering Content 21 Project Documentation Design Document ILT /VILT Materials Job Aids eLearning LMS Mobile/Portals Knowledge Management Object Reusable ObjectsDeliverables/ModalitiesDelivery Locations Business Rules

22. Demonstration 22

23. Materials/Contact Additional Material Download http://contlearning.com Full PPT Presentation InfoPath Template Sample Schema Implementation Plan Contact @maria_leggett http://www.linkedin.com/in/marialeggett/ http://contlearning.com 23