1. A Model for IT Policy Development Marilu Goodyear & Beth Forrest Warner University of Kansas Educause 2001October 29, 2001

2. Copyright Marilu Goodyear and Beth Forrest Warner, 2001. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non- commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.

3. University Environment Resistant to change Diffuse and collaborative decision- making processes Differing levels of technology use and understanding

4. University Values and Mission Core values: Teaching Research Mission: Teaching students Contributing to the growth of knowledge Means of accomplishing the mission? Constantly changing…

5. Key to Successful IT Policy Consistent with University values and mission Developed through consensus Explicit issues Informed participants

6. Where to Begin? Lists of complaints and problems vs. A shared framework of values

7. Underlying Requirements Articulated values of the university Informed participants in the policy process

8. The University of Kansas Established 1866 Comprehensive educational & research environment 27,800 students 2,000+ faculty Distributed campuses / facilities 14 major academic divisions Carnegie Research University I

9. Information Technology at KU Central and distributed IT services Central services include: Academic computing support Email University web services Supercomputing Enterprise systems (PeopleSoft) Network and telephone systems Datawarehouse development Library and Digital Library services Printing and mail services

10. KU’s IT Policy Responsibilities Vice Chancellor for Information Services Issues include: Copyright infringement (DMCA) Email harassment Commercial services on the University network And, lots more…

11. KU’s Policy Framework Access Freedom of expression Privacy Intellectual Property Security Effective use of resources Records management

12. Access: Open Flow of Information The University maintains access to local, national, and international sources of information and communication mechanisms for the expressed purpose of supporting the teaching, research, and service mission of the University. Information resources will be used by members of the community with respect for the public trust through which they have been provided and in accordance with the law and policies established by the State of Kansas, the Board of Regents, and the University and its operating units.

13. Access Access to systems, i.e. eligibility for services Domain name use Remote access Solicitation

14. Freedom of Expression Freedom of expression and an open environment to pursues scholarly inquiry and for sharing of information are encouraged, supported and protected at the University of Kansas. Censorship is not compatible with the goals of the University. The University will not limit access to any information based on its content, which meets the standard of legality.

15. Freedom of Expression Freedom of speech Exceptions Libel Slander Harassment Commercial & personal use of resources Advertising Obscenity

16. Privacy The general right of privacy is extended to the extent possible to the electronic environment. The University and all electronic users should treat electronically stored information in individual files as confidential and private. Content should be examined or disclosed only when authorized by the owner, approved by an appropriate university official, or required by law.

17. Privacy Exceptions for Open Records Effective administration Administrative review Legal search warrants

18. Intellectual Property U.S. Constitution: “promote the Progress of Science and useful Arts, by securing for limited Times to Authors and Inventors exclusive Rights to their respective Writings and Discoveries.” Rights of the creator vs. rights of users Current copyright controversy…

19. Intellectual Property The University supports the production of intellectual property by faculty, staff and students for the benefit of the institution and society. All users of electronic information have a personal responsibility to recognize and honor the intellectual property of others. Plus – concepts and responsibilities of Fair Use

20. Security Academic and administrative information processing, telecommunications, and related technology are critical academic and business tools of the University of Kansas. Inappropriate exposures of confidential and/or sensitive information, loss of data, inappropriate uses of computer networks, and risks of physical damage can be minimized by compliance with reasonable standards, attention to the proper design and control of information systems, and sanctions for violations of security policy.

21. Security Practices Passwords Virus protection Other measures…

22. Effective Use of Resources The University provides information technology resources to the campus community for everyone’s use. These assets should be used equitably and responsibly. The University expects all users to be effective network citizens. The University attempts to maintain high performance of these resources for the benefit of all. Individual users or processes may be identified as using an inordinate amount of resource. Priority is always given to activities that support the University’s mission of instruction, research, and service. Non-academic student use will receive a lower priority.

23. Effective Use of Resources Disruptive Network Traffic Limitations on: Broadcast Messages Peer to peer software use Chain mail

24. Records Management New information technologies have transformed the ways Universities create, use, disseminate, and store information. These new technologies offer a vastly enhanced means of collecting information for and about members of the University community, communicating with state government, and documenting the business of the University. It is the University’s obligation to manage and preserve its records to document our history and to provide access to the citizens of Kansas.

25. Records Management Definition of public records Open Records process Records retention policies & processes Guidelines for electronic mail use and retention

26. Policy Website Organization Policy language + Background & contextual information = Informed participants

27. Policy Information Organization Policy language University policy Board of Regents policy State laws and/or regulations Federal laws and/or regulations State and Federal court decisions Other relevant background information

28. Resources Referenced THOMAS Legal Information Institute FindLaw U.S. Copyright Office UT System Intellectual Property website Local University and State websites

29. Delivery Mechanism Easy access Easily updated Easy to include relevant background information Feedback mechanisms

30. Policy Stakeholders

31. Development Process Identify stakeholders Identify existing policy and relevant background information Develop new policy language Invite review and feedback via website Revise as needed http://www.ku.edu/~vcinfo/IT_policy/process.htm

32. Conclusions Process works to: Create essential IT policy language Highlight gaps in non-IT policy language Initiate discussions of responsibilities Develops sense of shared ownership Reinforces recognition that technology is a means to an end – not the end itself Reinforces sense of shared values Results in consistent and enduring policies

33. Questions??? Marilu Goodyear goodyear@ku.edu Beth Warner bwarner@ku.edu University of Kansas, IT Policy Website http://www.ku.edu/~vcinfo/IT_policy