1. Enterprise E-Commerce Solution Suite Presenter Name Date

2. 0003v1- 2 The Land of Plenty BUYER SUPPLIERS RETAILER CONSUMERS B2C Business to Consumer B2B Business to Business

3. 0003v1- 3 The Bottom Line: Killer Opportunity Great Opportunities Generate New Revenue Reduce Costs Deepen Relationships Improve Service

4. 0003v1- 4 But Lots of Challenges Multi-phased Lifecycle Requirements Architecture & Design Build Test Deployment Training Hosting Operations Support Maintenance

5. 0003v1- 5 But Lots of Challenges Complex Technology Web Content & E-Commerce Application Internet Platform Network & Security Computing Facilities

6. 0003v1- 6 But Lots of Challenges Personnel Resources Needed Web Consultant Systems Integrator Internal IT Department Hosting Provider

7. 0003v1- 7 Have You Been Amazoned? “Existing E-Commerce efforts are beginning to reap rewards” “The message about E-Commerce is simple: Don't wait.” “Many business-to-business sellers are taking aggressive action now to make sure they don't get left behind.” “Amazoned: When an established company is blindsided by the quick success of an Internet-only competitor.”

8. 0003v1- 8 What About E-bayed? 22 Hour Outage $3 - $5 Million 2nd Quarter Revenue Loss Halted 2.3 Million Auctions 24% Found a New Site to Shop And they’re not alone...

9. 0003v1- 9 Toys R Us Forced to shut down their site for emergency upgrades due to greater-than-expected traffic. Outages drove traffic to online-only retailers like Etoys. Can You Handle Success? “25% of companies had technical glitches that prevented customers from placing orders” - Resource Marketing, Inc.

10. 0003v1- 10 Don’t Take Security for Granted “Hackers hit top Web sites” - Amazon, eBay, Yahoo, Buy.com severely affected “The attacks that paralyzed some of the Web's most popular sites served as a wake-up call.’' - US Attorney General Janet Reno “E-Commerce sites should prepare their networks as if they're going to war.'’ - Dr. Aharon Friedman, Chairman of Fortress Technologies, Inc. February 9, 2000

11. 0003v1- 11 Market-defining sites cost between $5M and $20M to build Average E-Commerce site cost $1M to build and even more to manage Get on the Map Run with the Pack Market Differentiator Cost E-Commerce is Expensive... Business Goal Functionally behind to most participants $300K - $1M Site Quality Functionality equivalent to most participants Raising the industry bar $1M - $5M$5M - $20M

12. 0003v1- 12 Forrester - Based on 30 Companies And It’s Not Getting Any Cheaper... No survey participants were “on-budget” Average cost will rise 25% through Q200 Today's state-of-the-art E-Commerce site will become outdated in just a few months

13. 0003v1- 13 USi Solutions Time to Market Application Performance Security and Trust Scalability Complexity Huge Up-Front Costs Pre-Integrated E-Commerce Suite USi Global Services Platform & USiView Total Security Architecture Capacity on Demand Single Point of Contact Flat Monthly Fee Problems Solutions

14. 0003v1- 14 Solutions - Pre-Integration Is Key R&D PRODUCT INTEGRATION BENCHMARKING CERTIFICATION HARDENING TESTING BASELINE DELIVERABLES LIFECYCLE SERVICES SERVICE PLAN SCOPING & DEFINITION PRE-PLANNING

15. 0003v1- 15 E-Commerce iMap Service USi Service Level Agreement Platform and Infrastructure Application and Content Implementation Support Performance Management Lifecycle Services

16. 0003v1- 16 E-Commerce iMap Service Implementation Team Shared Dev/Test Lab Support & Operations Team Shared Support/Ops Lab Global Services Platform IntegrationPoints Banking Shipping Fulfillment ERP Front Office Call Center Trading Partners Solution Partners Platform and Infrastructure

17. 0003v1- 17 Sell Side E-Commerce Solutions Pre Integrated Applications IntegrationPoints Banking Shipping Fulfillment ERP Front Office Call Center Trading Partners Solution Partners AnalysisSupportMarketingAdministration Application and Content STORE FRONT STORE FRONT Transactions

18. 0003v1- 18 E-Commerce iMap Service Performance Management System Availability Client Reporting Business Continuity Performance Management

19. 0003v1- 19 E-Commerce Lifecycle Services Solution Delivery PlanningImplementation Support & Operations Lifecycle Services Methodology Environment & Tools Management

20. 0003v1- 20 USi E-Commerce Clients

21. 0003v1- 21 Meeting the Challenge Time to Market E-Commerce iMAP Service Powered by BroadVision Why USi? 90-day implementation “We are relying on this solution to … significantly expand our reach…” Brett Mosher Vice President Needed to launch a site for the 1999 holiday season Transform to a national brand Retain focus on customer, not on the sale

22. 0003v1- 22 Meeting the Challenge Time to Market Needed to launch a site for the 1999 holiday season Scalability and Flexibility Predictable Costs E-Commerce iMAP Service Powered by Microsoft Site Server Why USi? 45-day implementation Accommodated “go-live” ad campaign Low up-front cost and flat monthly fee

23. 0003v1- 23 Meeting the Challenge Lack of Technical Expertise Needed an E-Commerce site Lacked the in-house technical expertise E-Commerce iMAP Service Powered by Microsoft Site Server Why USi? “USi put together a technical package and a business relationship … that guarantees high-availability and low latency.” George Spanos Manager Application Development

24. 0003v1- 24 E-Commerce iMAP Service Powered by Microsoft Site Server Why USi? “USi is the only provider that offered a comprehensive, integrated, and guaranteed solution to meet the needs of our customers…” Robert Fleshner President Meeting the Challenge Emergence of the Internet Started as a company the consolidated and managed dental prices Decided to become a portal and needed to implement quickly Scale to consumer demands

25. 0003v1- 25 Pricing Overview - E-Selling E-Commerce Scoping Services Solution Workshop $15K - 1 Week $25K - 2 Weeks Requirement Analysis E-Commerce Application Services USi Internet Selling powered by BroadVision $85K per Month $170K per month @ 36 Mo. USi Internet Selling powered by Microsoft $35K per Month $70K per month @ 36 Mo. E-Commerce Hosting Services Evaluated per Request E-Commerce Hosting for Microsoft Site Server E-Commerce Hosting for BroadVision Evaluated per Request

26. 0003v1- 26 Pricing Overview - E-Procurement E-Commerce Scoping Services Solution Workshop $15K - 1 Week $25K - 2 Weeks Requirement Analysis E-Commerce Application Services USi Internet Procurement powered by Ariba $150K per Month $250K per month @ 36 Mo.

27. 0003v1- 27 Challenges...

28. 0003v1- 28 Maintenance Support USi Solution

29. 0003v1- 29 The Complete E-Commerce Suite USi Business to Business USi Internet Selling B2B powered by BroadVision USi Internet Selling B2B powered by Microsoft USi Internet Procurement powered by Ariba USi Business to Consumer USi Internet Selling B2C powered by BroadVision USi Internet Selling B2C powered by Microsoft

30. Contact Us One USi Plaza Annapolis, MD 21401-7478 800.809.3003 www.USi.net