1. Microsoft Community Affairs 29 th September 2010 Belgrade

3. Challenges… “Europe is suffering from a growing professional ICT skills shortage and could lack the competent practitioners to fill as many as 700,000 IT jobs by 2015” Commissioner Neelie Kroes, May 2010 “Over half of Europeans (250 million) go online every day but 150 million Europeans – some 30% - have never used the internet.” EU Digital Agenda, May 2010 “Within 5 years 90 per cent of jobs will require ICT skills, across all sectors, making skills, training and education in ICT a critical priority for employment and job prospects” IDC Report - Post Crisis: e-Skills are Needed to Drive Europe's Innovation Society. Dec 2009 “Immigrant women clearly identify access to IT as critical to improve their social & economic status in the EU…Immigrant women with no or basic e-skills show higher level of unemployment Immigrant Women, e-Skills & Employability in Europe study. Mar 2010 “Training of people in the workforce must be undertaken….Certification is crucual for ICT professionals”IDC

4. European Digital Agenda (May 2010) Enhancing digital literacy, skills & e-inclusion The digital era should be about empowerment and emancipation; background or skills should not be a barrier to accessing this potential... Commissioner Neelie Kroes

5. EU Digital Agenda aims to… Bridge the digital skills gap by promoting greater coordination of ICT skills initiatives at Member State level, especially by proposing digital literacy & competences as a priority of the European Social Fund. Promote the supply & demand of ICT skills in the labour market by developing tools by 2012 to identify the competences of ICT practitioners & users, so that companies seeking employees with particular ICT skills can easily compare their skills Targets for 5 year plan: 2013 - 50% of citizens should use online services 2015 - At least 50% of EU households to shop online 2015 - Increase in overall internet usage from 60 to 75% 2015 - Half the proportion of people who have never used the internet reduced from 30 to 15% 2020 - Fast broadband connections at 30Mb per second for all EU citizens with at least 50% of households at 100Mb

6. Microsoft’s Commitment Our Citizenship commitment is based on our Corporate mission: Enable people and businesses throughout the world to realize their full potential

7. “It takes more than great products to make a great company” Bill Gates

8. To serve the public good through innovative technologies and partnerships and to deliver on our business responsibilities of growth and value to our customers and employees Microsoft Corporate Citizenship Responsible Competition Privacy, Security, and Internet Safety Innovation and R+D Interoperability and IP Opportunity Public Policy Unlimited Potential

9. Community Affairs Mission To enable people and organizations in underserved communities to realize their potential through the power of technology.

10. Community Affairs Programs Microsoft has three main programs to deliver on our mission to help people and organizations around the world: Execution and evaluation of our programs is enabled through technology

11. Community Technology Skills Program Empowering People Through Technology Global IT skills training program Focus on employability and workforce development Promotes jobs and economic opportunity Works with local partner organizations Total investments across Europe in FY10 exceeded €25m in cash and in kind in 32 countries supporting skills projects to reach approximately 5.4 million people over next three years. Skills to enter the workforce Skills to advance in current occupation Skills required to start or operate a business

12. Community Affairs EU eSkills Week 2010 BELGIUM: National campaign including employment agencies & NGO Train-the-Trainer events SLOVAKIA: Discussion Forum for Be fIT! Programs ROMANIA: Launching ICT skills portal e-aptitudini.ro Ireland: “Smart Learners” event on Life Long Learning with Gov Minister Netherlands: Women Inclusion Event BULGARIA: MS, Workshop for Civic Initiatives Foundation & 2 Ministries co- present on eSkills AUSTRIA: IT Fitness Launch

13. Access Stable & Secure Technology Transform through Innovative Technology Economic & social development opportunities Optimize Service Delivery IT services, support and training Software, tools & know-how Unleashing technology to advance social & economic development Strengthening NGOs through IT Enable this journey

14. Why does technology matter in a downturn? Expand footprint Deepen impact Begin new program Improve service quality… Expand footprint Deepen impact Begin new program Improve service quality…

17. Munkanélküliek, Álláskeresok és Segítok Egyesülete (Association for unemployed, job seekers and helpers) Munkanélküliek, Álláskeresok és Segítok Egyesülete (Association for unemployed, job seekers and helpers) What do they do? Promote training and employment of unemployed people with labor market disadvantages and to provide services related to this field How big are they? 25 volunteers - annual income of 9,225 Euro What did they receive? 2 Project Professional 2007 1 Visio Professional 2007 3 Windows Vista Business Upgrade 32-Bit 3 Office Professional Plus 2007 2 OneNote 2007 “The demand for organizing labor market services has increased tremendously in the last one and a half years. This has created new demands on our organization regarding both quality and quantity of our services. We would not have been able to meet them without this software donation.” Mr Kósa József, Association Chair

18. How Can We Benefit Now? Software Donations to legally recognized, charitable organizations 6 titles, total 300 licenses, over two years Win7 upgrade available + wide range of products Software Assurance Program Accompanies donation; 2 yr maintenance offer providing updates, training, & on-line tools to help maximize SW Curriculum Digital Literacy W2F localized curriculum See more at www.microsoft.com/ngo

19. www.microsoft.com/ngo

20. Telecentre Europe Telecentre projects committed together to reach “the 292million e-excluded” 80+ organizations; 33 European countries Knowledge-sharing on & off-line Advocacy before European Commission & tools at national level Developing joint funding proposals

21. Get online day 2010 On 4 March 2010 Telecentre-Europe held the first ever European Get Online Day. More than 50,000 people were reached by the campaign on the day itself, in 42 European countries, and the online counter recorded a total number of 68,253 people during the whole of EC eSkills Week 2010.

22. Employment Toolkit Telecentre-Europe has facilitated a successful partnership between a number of member organisations that led to Key Competences for All, funded under Grundtvig. This project will support enhancement of basic key competences of low qualified adults in order to improve their employability, by means of an alternative learning approach.

23. Community Affairs

25. Hvala!