3. It used to be when someone received bad service, they would tell a few friends... now, they tell the world. - “Customer Service Gone Viral” video

4. In all types of customer service, people really do notice when you're looking out for them. And that's a very powerful message. - “Customer Service Gone Viral” video

5. Customer Service Solutions:

6. 1. Avoid Taking Short Cuts

7. Look out for your customer Customer Service Solutions: 1. Avoid Taking Short Cuts

8. Look out for your customer Deliver beyond expectations Customer Service Solutions: 1. Avoid Taking Short Cuts

9. Customer Service Solutions: 2. Give Your Full Attention

10. Customer Service Solutions: 2. Give Your Full Attention Make every customer feel important

11. Make every customer feel Resist distractions Customer Service Solutions: 2. Give Your Full Attention important

12. Customer Service Solutions: 3. Actively Listen

13. Rephrase the message Customer Service Solutions: 3. Actively Listen

14. Rephrase the message Listen, understand, confirm Customer Service Solutions: 3. Actively Listen

15. Customer Service Solutions: 4. Take Responsibility

16. Take ownership of the customer's Customer Service Solutions: 4. Take Responsibility problem

17. Take ownership of the customer's Follow through Customer Service Solutions: 4. Take Responsibility problem

18. Customer Service Solutions: 5. Deliver Service on Time

19. Think like a customer Customer Service Solutions: 5. Deliver Service on Time

20. Think like a customer Keep customer apprised and Customer Service Solutions: 5. Deliver Service on Time updated

21. Customer Service Solutions: 6. Focus on Solutions

22. Avoid disagreements and blame Customer Service Solutions: 6. Focus on Solutions

23. Avoid disagreements and blame Give benefit of the doubt Customer Service Solutions: 6. Focus on Solutions

24. Customer Service Solutions: 7. Additional Solutions

25. Without question, customers are now making their buying decisions based on what they see online. It may not always be fair--but there is something you can do about it. - “Customer Service Gone Viral” video

26. The good news is… if you deliver service worth raving about, it may just go viral. - “Customer Service Gone Viral” video