1. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt ETIQUETTE/DRESS Chapter 6

2. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt “Winning is accomplished in the preparation phase, not the execution phase.” Anonymous

3. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt OBJECTIVES Describe and discuss the importance of professional behavior in your career State the impact dress can have on others’ perception of you Demonstrate a professional and correct introduction and handshake Demonstrate appropriate professional behavior in business dining situations Recognize and apply the appropriate use of technology in business/social situations Utilize professional etiquette in appropriate business situations

4. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt EXECUTIVE PRESENCE Executive presence: having the attitude of an executive This shows you have knowledge about basic workplace behavior Be prepared for the social experiences you will face in the workplace

5. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appearance: how you look The majority of first impressions are made through your visual appearance Appearance has an impact on how you perform at work Think of your appearance as a frame; it is there only to highlight the picture

6. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appropriate Dress Dress code: a policy that addresses issues such as required attire, uniforms, and hairstyle Dress one position higher than your current position Work wardrobe: clothes primarily worn only to work and work-related functions –Simple, solid skirts for women –Dark slacks and a matching jacket for men Develop a style that conforms to both company policy and your taste

7. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT Name local places where you can buy professional attire at a low cost

8. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TIPS FROM HEAD TO TOE Shower daily and use deodorant Use lotions, cologne, or perfume sparingly Clothes should be clean and ironed, and they should fit properly Hair should be clean, well kept, and a natural color It is not acceptable to wear suggestive clothing Hands and nails should be well-groomed Jewelry should be kept to a minimum Shoes should be in good condition

9. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT When or when not is it appropriate for a woman to be sleeveless in a professional setting?

10. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt JEWELRY, BODY PIERCING, AND TATTOOS Body piercings and body rings/jewelry may be offensive to some individuals It is difficult to hide a tattoo Consider the long-term consequences if you are thinking about getting a tattoo Nose rings, lip rings, and/or tongue rings should not be worn in a professional setting

11. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt JEWELRY, BODY PIERCING, AND TATTOOS Any other body piercing/body jewelry should not be visible at work More than two earrings worn on each ear is considered unprofessional Earrings and other jewelry should not draw attention; this includes symbols or words that could be considered offensive to others Body art should not be visible at work

12. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt CASUAL WORKDAYS AND SPECIAL EVENTS Casual workdays: days when companies relax their dress code Still dress appropriately for work Do not wear tattered, stained, or torn clothing More formal attire may be required for special work-related functions Avoid shirts with sayings or graphics that may offend others

13. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT Identify people in class who are wearing something appropriate for a casual workday

14. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt BUSINESS ETIQUETTE Terms Etiquette: a standard of social behavior as seen by society Courtesy: exercising manners, respect, and consideration toward others Respect: holding someone in high regard; putting others’ needs before your own needs

15. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt BUSINESS ETIQUETTE Please and Thank You These are extremely powerful words that can create power for you at work When someone does something nice for you, say “thank you” Make it a habit to write a thank-you note when someone does something for you

16. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt BUSINESS ETIQUETTE Demeanor Have a positive attitude Make eye contact and smile Make introductions when necessary –Introduce the least important person to the most important person first Keep appointments on time Be kind and polite Do not ignore an appointment; if you must cancel, apologize

17. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT Discuss ways you can be courteous and respectful in class

18. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt HANDSHAKES A good handshake conveys confidence 1.Make eye contact and smile 2.Extend your right hand 3.Meet at the web; 4.Grip the other person’s hand 5.Gently squeeze and shake hands

19. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt HANDSHAKES  Do not squeeze too firmly  Shake the entire hand, not just the fingers  Do not place your hand on top of the other person’s hand or pat the hand  If your palms are sweaty, discretely wipe your palm on the side of your hip prior to shaking

20. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt DINING Dining Etiquette Place your napkin on your lap; if you need to leave the table, place your napkin to the side of your plate As courses are served, start with the outside utensil and work in, toward the plate; the utensils set at the top of the plate are for your dessert With beverages, offer and serve others at your table prior to serving yourself Do not order anything expensive or messy Do not order alcohol unless others at your table first order an alcoholic beverage; abstaining from alcohol is the most desired behavior

21. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt DINING Dining Etiquette (cont.) Offer bread to others at your table before taking a piece for yourself Use the bread plate for bread and butter; do not butter the entire piece of bread at one time Offer the last piece of bread or appetizer to others before taking it Begin eating only when everyone at your table has been served; if everyone receives their meal except you, give others at your table permission to begin eating without you

22. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt Do not eat your meal with your fingers unless your main course can be eaten without utensils If you accidentally burp or slurp, immediately apologize and say “excuse me” When done eating, place your knife and fork together with the blade facing in and the tines up; when you are resting and do not want the server to take your plate, place tines facing down It is inappropriate to use a mobile device while dining; if you must take a call, excuse yourself from the table DINING Dining Etiquette (cont.)

23. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt DINING Dining Etiquette (cont.) R.S.V.P. means “please respond” –Send a reply, whether you are accepting the invitation or sending your regrets When attending a social functional with other professionals, remember: –Refrain or limit the consumption of alcohol –Only serve yourself a small plate of hors d’oeuvres and move away from the food table –Hold your hors d’oeuvres in your left hand, leaving your right hand free to shake hands and greet others –Do not talk with food in your mouth

24. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT Share common dining and social situations that make you uncomfortable and identify how best to deal with these situations

25. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Mobile Communication Devices Business relies on current technologies Common devices include cell phones, PDAs, portable music devices, and wireless computers Mobile devices should not be seen or heard in public

26. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Mobile Communication Devices Turn off or silence your device when attending a meeting If you are anticipating an emergency call, place on vibrate Do not use devices while dining or while attending meetings and performances Do not take or make a text or call in front of others; instead, excuse yourself and step away for privacy

27. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Mobile Communication Devices Texting should only be used for brief, informal communications, always using proper spelling Avoid text slang, text shorthand, acronyms, and codes It is not appropriate and considered rude to view and/or send text messages in the presence of others

28. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Phone Etiquette Communicate properly through the words you choose, tone of voice, pitch of voice, and rate of speech Convey a positive, friendly attitude Speak clearly and slowly Phone calls are for brief interactions

29. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Phone Etiquette-Speakerphones Speakerphones are useful communication tools Should only be used for conference calls when other participants are in the same room or when you require a hands-free device Only use in a private room where call will not be distracting to others Make introductions to all included in call Avoid distracting noises

30. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Phone Etiquette – Taking a Call When answering a call, answer by the second ring When others are present, let call go into voice mail If you are expecting a call and others are present, inform those present that you will need to take the call Politely tell individuals when they will be placed on hold

31. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK Phone Etiquette-Messages Keep phone messages brief State your name, the purpose of the call, and your return phone number Speak slowly and clearly Repeat your name and return number at the end of your message Promptly return phone messages Keep your voicemail greetings professional

32. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TECHNOLOGY AT WORK E-mail and Computer Usage Use only for business purposes Emoticons are inappropriate at work Do not forward non-work-related messages Check spelling and grammar before sending a response Respond to messages requesting a reply Include the business subject in the subject line to let the receiver know it is not junk e- mail or a virus Proofread and think about a message before pressing reply to ensure proper interpretation

33. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TALK IT OUT Do you agree with the technology communication rules of etiquette? Why or why not?

34. Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt OTHER ETIQUETTE BASICS Knock before entering an office Put others first—allow others to go first No Interrupting—rude behavior Apologize—everyone makes mistakes Avoid dominating a conversation—the key is listening No profanity in the workplace