1. News Flash…. You will never get a second chance to make a first impression! Occurs in every new situation Visual and behavioral appearance 3 second rule Judgments made Irreversible Irreversible

2. Appearance Dress for Success Conservative clothing

3. Appearance Dress for Success Conservative clothing Groomed hair

4. Appearance Dress for Success Conservative clothing Groomed hair Eliminate body piercings

5. Appearance Dress for Success Conservative clothing Groomed hair Clean (everything) Eliminate body piercings

6. Appearance Dress for Success Conservative clothing Groomed hair Clean (everything) Eliminate body piercings Scent

7. Looking good vs. Looking Professional Your appearance needs to be Your appearance needs to be “Just Right”! “Just Right”!

8. Behavior Remember your manners & mannerisms

9. Behavior Pay attention to your speaking Remember your manners SLANGSLURS

10. Behavior Pay attention to your speaking Remember your manners Match your behavior to your location

11. Behavior Avoid gum or candy Pay attention to your speaking Remember your manners Match your behavior to your location

12. Behavior Avoid gum or candy Pay attention to your speaking Remember your manners Remember the “Golden Rule” Match your behavior to your location

13. Work Habits Being… Punctual Punctual Present Present Responsible Responsible Well-read Well-read Dependable Dependable Positive Positive Attentive Attentive Open Open to improvement Respectful Respectful Trustworthy Trustworthy ?