2. Brief disclaimer…

3. Session agenda

4. Learning objectives

5. 37 % posted questions on social networking sites looking for feedback 48% followed industry conversations on the topic 59% engaged with a peer who had addressed the challenge Before a supplier is engaged… 57% of an average B2B purchase is complete CEB, The New High Performer Playbook, Arlington VA, 2012 DemandGen Report, “Breaking out of the Funnel” Today’s buyer More than 10 sources have been consulted Does their own research Favors peer group recommendations Has high expectations Holds the power Buyer 2.0 trends are shaping the new sales team

6. Microsoft Dynamics CRM makes business personal Simple and immersive interface that salespeople love to use Personalized, efficient and familiar experiences Embedded process, based on proven best selling practices Agile processes that can be tailored to each business Deep insight into market conditions, prospects and customers Navigate the customer’s buying chain effectively through social prospecting Data visualization gives sales leaders visibility into key metrics and trends Anywhere access to the people and resources needed for success Real-time internal and external collaboration with rich communication tools Content and expertise sharing to help teams win together Social networking tools in business context

8. Experience designed for salespeople

9. Optimized for analysis, search, and engagement

10. New navigation model

11. Recently viewed records at your fingertips

12. Enter data “on-the-fly” with Quick Create

13. New command bar

15. Business Process – standardize on best practices According to CSO Insights, companies that adopt a dynamic sales process show a 19% increase in quota attainment over companies that do not.

16. Business process-centric experience

17. Personalized sales process

19. Turn action into insight

21. Stay productive on the go Adopt Microsoft Dynamics CRM on touch devices to: Quickly mobilize your sales force Create a competitive differentiator Attract and retain sales talent

23. Team selling through social connections

25. Key takeaways

26. Calls to action for Microsoft Employees View CRM Product Roadmap here.here Do the Role Guide Training: Dynamics CRM 2013 Pricing and Licensing Updates (Aug 2013) & Dynamics CRM 2013 Customer Conversations (August 2013)Dynamics CRM 2013 Pricing and Licensing Updates (Aug 2013) Dynamics CRM 2013 Customer Conversations (August 2013) View the internal launch announcement Recording and PresentationRecordingPresentation Visit the DPS - Partner PortalVisit the DPS - Partner Portal & Field PortalField Portal View the MGX and WPC recordingsMGXWPC Sales & Marketing track Technical track

27. Calls to action for Microsoft Partners Visit the CRM Launch Portal to find the latest news and information on Microsoft Dynamics CRMCRM Launch Portal Use the Microsoft Dynamics CRM Partner Readiness Planning Guide and role-based learning plans to plan your learningMicrosoft Dynamics CRM Partner Readiness Planning Guiderole-based learning plans Sales & Marketing track Technical track Microsoft Dynamics CRM 2013 : Additional Deeper Training Operational Readiness Training (15 August)Operational Readiness Training

28. Q&A