1. eGovernment Portals for Citizens, Enterprises, Healthcare

2. 2 www.gentics.com Gentics – who are we? leading Austrian Content Management and Portal Software company founded in 2000 in Vienna 130 customers (Government, Telecom, Industry) 30 certfied partner in Austria and Germany 700 CMS & Portal projects completed 70.000 software users

3. 3 www.gentics.com Gentics products Enterprise CMS: create and manage Enterprise Portal: visualize and personalize

4. Gentics Solution Portfolio 4

5. 5 www.gentics.com Gentics – expertise We help you build website-, intranet and portal solutions Our goals for your project are: simplicissity and usability visual precision integrateability scaleability and reliability internationality

6. www.gentics.com stability and scalability federal ministry of finance personalized application integration highly secure highly scaleable flexible infrastructure

7. Information & transaction Help.gv.at – federal chancellery WAI AAA compliant approval workflow content syndication multiple languages

8. www.gentics.com Internationality & Worflow Austrian Foreign Trade Org. access new markets communicate globally use synergies manage complexity

9. Integratability & Collaboration Telekom Austria Intranet 9 Websit & Portal Intranet with IBM Websphere Online Shop SAP Integration

10. www.gentics.com visual precessision Swarovski Portals & Intranet brand communication set usability standards design – no limits interactive & attractive e-commerce ready

11. Austrian eGov Customers of federal computing center and Gentics 11 http://www.verbrauchergesundheit.gv.at, http://www.gov-it.eu, http://www.help.gv.at, http://www.brz.gv.at, http://portal.bmf.gv.at, http://www.bildok.at, http://www.mentoring-an-schulen.at, http://www.oehwahl.gv.at, http://www.mitmachen.at, http://www.portal.at, http://www.vwgh.gv.at, http://www.jugend2help.gv.at, http:// www.formularservice.gv.at, http://www.gesundheit.gv.at, http://www.ama.at, http://www.myhelp.gv.at, http://bmf.portal.at

12. www.gentics.com Gentics key customers

13. eGovernment Portals citzen, enterprise and e-health portals in Austria 13

14. Key Questions Who are your organization‘s „customers“? Which government processes benefit most from reengineering? What information and processes are most effective online? Who can provide this information and processes? What technology can help to provide everything fast, effectively and decentralized? 14 www.gentics.com

15. Austria’s Answers citizens targeted first, enterprises and healthcare follow now Help for public sector processes for citizen, enterprises and state employees combined with taxation related services are most effective online Information and processes are provided dezentralized by different ministries Federal computing center is providing shared plattform services for eGovernment portals 15 www.gentics.com

16. Austria’s Answers Citizens help.gv.at (transaction guidelines, egovernment forms) Enterprises unternehmerservice.gv.at (transaction guidelines, enterprise related egovernment services) Healthcare (citizens and institutions) gesundheit.gv.at (transaction guidelines, health information, electronic health record in the future) 16 www.gentics.com

17. Austria’s Answers Critical factors Generate suitable content Assure content quality Provide secure authentication & authorization Provide eGovernment applications Standardize and share IT infrastructure 17 www.gentics.com

18. Help.gv.at – Distributed Editorial Office 18 www.gentics.com

19. eGov Content Workflow Goals of Austria‘s citizen portal help.gv.at guide citizen with administrative tasks shorten retrieval time by topic oriented information structure single point of access for ressources from different goverment organizations provide personal information space (myhelp) enhance quality of municipal sites by content syndication 19 www.gentics.com

20. eGov Content Workflow Services available on help.gv.at Information services & Search Forms and transactional services Personalized services (MyHelp) Syndication Services (Help Content Syndication) Interactive Services (Forums, Q&A) 20 www.gentics.com

21. eGov Content Workflow How to produce high quality content e.g. Health ministry creates content on visiting a doctor in central content management system content is reviewed and enhanced by central editorial office content is sent back for approval by ministry Content is published by the content management system to eHealth portal and made available via content syndication

22. www.gentics.com eGov Content Workflow

23. www.gentics.com eGov Content Workflow

24. www.gentics.com eGov Content Workflow

25. www.gentics.com eGov Content Workflow

26. Content Syndication Service eGov Content Workflow 26 www.gentics.com

27. eGov Content Workflow Technology infrastructure of citizen, enterprise and health portal Website Content Management Personalization Access Management & Identity Management Full – Text - Search Interactive Services (Forms etc.) Usertracking & Websiteanalysis Server Hosting & Internet Connectivity 27 www.gentics.com

28. Economic implications Impacts of eGovernment Portals reduce transaction costs for citizens and enterprises through relevant information high impact eGov applications reduce need for physical transactions by citizens and government central content office assures availability of high quality information shared infrastructure reduces operational costs and barriers to bring more eGov services online 28 www.gentics.com

29. Economic implications Prerequesites for eGovernment Portals Political will and high profile support to provide information and services online Participation of key players in administration with their content and applications Find an organization to host a pay per use shared infrastructure for all participants Start today! 29 www.gentics.com

30. Thank you for your attention! Alexander Szlezak a.szlezak@gentics.com www.gentics.com