1. Communication Climates Chapter 7 Recap

2.  “The emotional tone of a relationship between people”  Impact  feelings and communication HUH?

3.  Interpersonal Confirmation – “I value you”  How would that impact communication?  Disconfirmation ≠ Simple Disagreement  Levels of Confirmation and Disconfirmation  Recognition – awareness of existence  Acknowledgement – attentive to feelings/thoughts/messages  Endorsements – accept validity of person’s feelings and thoughts  The Cosby Show – “Home for the Weekend”  https://www.youtube.com/watch?v=NB028PwSnh0 (21:36) https://www.youtube.com/watch?v=NB028PwSnh0 Confirmation vs. Disconfirmation

4. Defensive vs. Supportive Climate Defensive Evaluative Certainty Strategy Control Neutrality Superiority Supportive Descriptive Provisionalism Spontaneity Problem Orientation Empathy Equality VS.

5.  Incompatible/different views, interests, values, responsibilities or objectives  Overt or Covert; latter difficult to resolve  Inevitable  Can be productive  Resolution  Mediator  Arbitrator Conflict

6.  Conflict of interest  Incompatible goals/interests/opinions  Conflict Orientations  Lose/Lose, Win/Lose, Win/Win  Conflict Responses  Constructive or Deconstructive?  Exit response, neglect response, loyalty response, voice (most active and constructive)  Conflict Outcomes Conflict Process

7.  The Office – “Conflict Resolution”  Look for examples of:  Examples of Confirmation or Disconfirmation  Supportive vs. Defensive Climate  Conflict and Conflict Resolution (effective? Why or why now?) Analyzing Climate and Conflict