1. Discussing Conflict Resolution Anger Management
PPL 20 Unit #3
Discussing Conflict Resolution
Anger Management

2. OBJECTIVES
Demonstrate understanding of the varied dynamics of conflict (eg. Context, escalators, perception)
Describe different strategies to handle conflict
Describe the impact of non-verbal (eg. Body language) and verbal responses
Benefits of developing anger management strategies
Techniques for dealing with angry disputants

3. Video: Argument
C:\Documents and Settings\John Cowan\My Documents\Downloads\Free YouTube Downloader\Argument Clinic.wmv

4. Conflict In your own words define the term conflict.
n a fight; a contest; strife, quarrel; emotional disturbance
A perceived incompatibility of actions, is an almost [unavoidable] part of social relations.

5. Types of Conflict Internal – conflict with oneself
Inter personal – conflict with another person
Intra group – conflict in a group
Inter group – conflict with another group
For each type of conflict give one example for each.

6. Causes of Conflict
Elements of conflict are much the same involving individuals, groups or nations.
Social traps – self serving behaviour when both parties pursue self-interest and mistrust one another
Misperceptions – see one’s own group as moral and one’s opposition different which fully justify whatever one does to retaliate

7. Response to Conflict Avoidance
denial, attempts to please others at his/her expense, postpone, chance, humour, reject, non-communication, change the subject

8. Response to Conflict Confrontation
aggression, win at all costs, criticism, manipulation, bullying, distortion, pressure

10. Response to Conflict Resolution
share, compromise, get help, apologize, discussion, humour, problem solve, I-messages, active listening

11. What is conflict resolution?
Characterized by cooperation, communication and conciliation [healing]

12. Cooperation
Parties that used isolation and competition strategies to make strangers into enemies
Cooperative efforts to achieve goals that override differences break down barriers between people when presented with a shared predicament
Positive attitudes towards one another

13. Communication
People unable to communicate with one another become distrustful
Communication to discuss the dilemna to negotiate a commitment to cooperate and facilitates understanding

14. Conciliation
One side announces its intent to reduce tensions and initiates one or small appeasing act which opens the door for the enemy to reciprocate
Increasing trust and cooperation
Examples – smile, a small apology maybe all that is needed for both people to reduce the tension

15. Behaviour Which Helps Diffuse Conflict
Eye contact
Positive choice of words
Effective listening
I- messages
Calm demeanor

16. Eye Contact Culturally sensitive
Eye contact connects with the other person

17. Effective Listening Listen to the full message without interrupting
Paraphrase
Look for signs of understanding – nod of the head, smile

18. I - Message
F – Feelings – take ownership of your feelings by using I – nobody can disagree that you’re disappointed, mad, happy
B – Behaviour – the behaviour of the other person that has made you feel the way you are feeling
O – Outcome – from the person’s behaviour it has impacted on you

19. Calm Demeanor
Breathing technique – deep breathing to help relax the body
Cool down period prior to communication
Collect your thoughts

20. Anger Management Strategies
Physical activity
Sense of humour
Deep breathing
Planning – pro-active vs reactive

21. Class Discussion
Students will identify and discuss the benefits of anger management.

22. Handling Angry Disputants
Ignore
Laugh
Apologize
Count to ten
Deep breathing technique
Reframe the situation
Self talk
Body language
Self worth is intact

23. Mediator
A neutral third party who helps the participants works things out

24. Adjudicator
A neutral party listens to both sides then makes a judgment on the information presented